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Ford's Massive Recall of 850,000 Vehicles is a Setback to its Improved Quality Rating

Ford just made huge strides in its J.D Power Initial Quality Study. Why Ford says this recall is a step forward.
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Author: Mary Conway
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Just ten days ago, I reported on Ford’s new momentum after it ranked first in the J.D. Power Initial Quality Study. Ford buyers gave the blue oval high marks for quality during the first 90 days of ownership. Now, the National Highway Traffic Safety Administration is confirming that Ford must recall more than 850,000 vehicles because of faulty fuel pumps. The recall and the huge number of vehicles affected are a major setback for Ford’s reputation. The recall affects Ford’s most popular vehicles, including in alphabetical order: 2021-2023 Ford Bronco; 2022 Expedition; 2021-2023 Explorer; 2021-2022 F-150; 2021-2023 F-350 SD, 450 SD and F-550 SD; 2021-2022 Mustang; 2021-2023 Lincoln Aviator; and 2021-2022 Lincoln Navigator. 

According to paperwork from NHTSA, “Fuel pump failure can result in an engine stall while driving, increasing the risk of a crash.”

What is Causing the Recall

According to the NHTSA Safety Recall Report, “Loss of fuel pressure and flow from the low-pressure fuel pump can be due to internal contamination of the jet pump, specifically in low fuel conditions, and reduced fuel pump internal clearances that result in an increase of internal friction and sensitivity to vapor lock.” The problems are more prevalent in hot temperatures and when there is low fuel in the tank. 

Ford told NHTSA, “Prior to fuel pump failure, the customer may experience poor engine performance (misfiring or running rough), a check engine light, or a reduction in engine power. Fuel pump failure is more likely to occur in low fuel or warm weather and hot fuel conditions in the fuel tank.” Ford says it is not aware of any accidents, fires, injuries or property damage because of the issue. 

What Ford Vehicles Are affected

  • 455,261  2021-2022  Ford F-150 vehicles are affected
  • 109,881  2021-2023  Ford Bronco vehicles are affected
  • 76,089    2021-2023  Ford Explorer vehicles are affected
  • 32,470    2022            Ford Expedition vehicles are affected
  • 24,790    2021-2022 Ford Mustang vehicles are affected
  • 73.183    2021-2023  Ford F-250 SD vehicles are affected
  • 30,781    2021-2023 Ford F-350 SD vehicles are affected
  • 4,393      2021-2023 Ford F-450 SD vehicles are affected
  • 5,039      2021-2023 Ford F-550 SD vehicles are affected
  • 24,073    2021-2023 Lincoln Aviator vehicles are affected
  • 14,358    2021-2022 Lincoln Navigator vehicles are affected

How Ford Will Fix the Problem

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While this recall has created a huge issue for Ford, the supplier of the faulty fuel pumps will more than likely have to pay for the majority of the repairs. A Ford spokesperson reportedly told Automotive News that the recall is a positive step for the company’s quality. “The increase in recalls reflects our intensive strategy to quickly find and fix any hardware and software issues and go the extra mile to protect customers,” the spokesperson said. “Ford has more than doubled its team of safety and technical experts in the past two years and significantly increased testing to failure on critical systems such as powertrains, steering and braking.”

“We can and do find issues that exist on earlier model years, including ones that have not been reported. We will not compromise our responsibility to provide the same standard of excellence to all our customers, not just those buying new vehicles.”

At this point, Ford does not have a fix available. Ford will notify owners about the problem Jul 14, 2025, to Jul 18, 2025. It will notify owners again once they have figured out how to fix the fuel pumps. 

Ford’s number for this recall is 25S75. NHTSA’s number for the recall is 25V455.

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Mary Conway is a professional automotive journalist and has decades of experience specializing in automotive news analysis. She covered the Detroit Three for more than twenty years for the ABC affiliate, in Detroit. Her affection for the Motor City comes naturally. Her father ran a gas station while Mary was growing up, in Wisconsin.

Follow Mary Conway at @MaryConwayMedia and send her car news tips for future stories.

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