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Amid Slowing Cybertruck Sales, Tesla Begins Collecting Feedback From Current Cybertruck Owners on Ways to Improve the All-Electric Truck – The EV Maker Is Conducting a 1-Year Customer Satisfaction Survey

Tesla has started surveying long-term Cybertruck owners to gather feedback about their ownership experiences. Tesla is reaching out to these owners on the one-year anniversary of their delivery date.
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Author: Tinsae Aregay
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Tesla is conducting a survey asking Cybertruck owners who’ve owned the all-electric truck for a year what they think about the vehicle.

The first person to report on this survey is Adi Nahsohn, a Cybertruck owner from Oregon, who states that he was contacted by Tesla to provide feedback on his Cybertruck ownership experience.

Adi says he was contacted by Tesla on the one-year anniversary of the day he took delivery of his Cybertruck.

The surprised Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.

He writes…

“Wow, where does the time go? I love my Cybertruck now every bit as much as the day I got in it.

Honestly, I can’t think of a single complaint. Tesla sent me a survey, and my only recommendation is that I miss the summon feature.”

Below his post, Adi shared a screenshot of the survey he received from Tesla.

It reads…

“Happy Tesla-versary

Congratulations on 1 Year with Your Cybertruck

Feedback Submitted

Thank you for sharing your ideas and helping us make your experience better.”

Tesla Has Started Asking Cybertruck Owners for Feedback Amid Slowing Sales – The EV Maker Begins Sending Out 1-Year Customer Satisfaction Surveys

This is definitely interesting and suggests that Tesla is exploring ways to enhance the Cybertruck ownership experience.

Cybertruck sales have been steadily declining over the past several quarters, reaching a low of only 5,000 units sold in Q2 2025.

Given the struggling sales, it’s understandable that the EV maker would seek feedback from current owners to improve the all-electric truck.

Nonetheless, in Adi’s case, the Cybertruck owner says he filled out the survey, answering that there’s nothing he wants to see improved on his truck except for the autonomous summon feature that Tesla is already working on.

This is surprising; however, looking at the comments, other Cybertruck owners suggested several improvements they would like to see.

A fellow Cybertruck owner, Nate Roberts, says he would like an updated tailgate that can be raised with a button using electric motors.

The current Cybertruck tailgate can be electronically lowered; however, Cybertruck drivers still need to close it manually.

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Nate writes…

“I would like an auto tailgate close.”

Another Cybertruck owner, Kevin Mahoney, wishes Tesla would install the off-road light bar for all owners who paid for it.

Tesla had promised that owners of the top-tier tri-motor Cybertruck would receive the off-road lightbars free of charge.

However, over a year and a half later, many owners still haven't received their light bars.

Another Cybertruck owner, Kevin Mahoney, suggests one potential improvement he would like is for Tesla to install the off-road light bar for all the Cybertruck owners who paid for it.

For Cybertruck owners who bought the top-of-the-line tri-motor Cybertruck, Tesla promised that the company will be installing off-road lightbars for these owners free of charge.

However, more than a year and a half out, some Cybertruck owners have yet to get their off-road light bars installed by Tesla.

And for those who did get this feature, things haven’t been perfect, as the glue holding the off-road light bar has failed on multiple vehicles, causing the light bar to fly off while driving on the highway.

These are some of the recommendations that Cybertruck owners provided; however, surprisingly, similar to Adi, there are other Cybertruck owners who say their truck is almost perfect and they wouldn’t change a thing.

A fellow Cybertruck owner, Juan Rey, writes…

“How many miles have you enjoyed in your Cybertruck? Best vehicle ever.”

Given all the reports we’ve seen of Cybertruck issues, including cases where a Cybertruck was bricked for six months, and the eight recalls Tesla has already issued for the vehicle, Juan’s statement is quite surprising.

Having said that, another interesting point about the 1-year Cybertruck survey is that Tesla is not reaching out to all Cybertruck owners who’ve had their truck for a year to get their feedback.

A fellow Cybertruck owner, Jeremy Lvancevic, writes…

“I’ve had my Cybertruck for over a year and haven’t gotten the survey yet.”

Currently, it’s unclear what criteria Tesla uses to determine which Cybertruck owners are contacted for surveys and which ones are not.

However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.

By the way, despite slowing Cybertruck sales, this is how the EV market is growing globally - in the United States, Europe and China. Watch this video and learn the details from the Torque News YouTube Channel.

Image: Screenshot from Facebook. Reposted under fair use copyright law.

For more information, check out: A Tesla Cybertruck Owner Says He Introduced the All-Electric Truck to an Amish Settlement – Adds, “The Amish Farmers Couldn’t Believe There Was No Engine Block”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.

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Comments

Buzz Wired (not verified)    July 15, 2025 - 11:41AM

Look, just pull the plug on the thing. You cannot sell enough of these units to clear a profit. And look how many are collecting in rented scrap lots.

Ron (not verified)    July 15, 2025 - 4:26PM

Years ago I put the deposit down for the CT but ultimately did not purchase — it would have been a bit tight in my garage. Been driving an M3 for seven years and last year added a MY. Best cars ever IMHO, and I’ve been in a few other EVs (not all by any means). Invested in TSLA years ago as well — rationale: companies like Tesla whose mission is to facilitate the energy transition either will ultimately win, or we will all lose.

All that time i’ve preached the gospel of Tesla to friends and colleagues, Lately, however, middle school pouty Elon has turned all of them away. Joe stupidly giving credit to Barra and GM for leading the EV transition was, IMO, a/the big reason for Elon’s behavior in the last few years. But Elon should have been a big boy and just gone about the business of revolutionizing the auto industry, but it’s now obvious that inside he’s a pouty little kid with way too much money, which has allowed him to destroy most, if not all, of the market segment that was making him rich.

How much of the decline in CT sales is due to Elon’s jackassery? A big, big part, IMO.


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buddyroe (not verified)    July 17, 2025 - 11:09AM

In reply to by Ron (not verified)

The Model Y is still close to being the #1 selling vehicle in the world, despite not being produced for an entire month during the Juniper launch. Model 3 sales are up over 20% YOY. Contributing CT's poor sales to Musk's behavior simply doesn't work.

The CT isn't selling for a few reasons, but the 2 biggest, by far, are cost, and lack of range.

Jason Joel (not verified)    July 16, 2025 - 12:44PM

They should collect connects from people who elected not to buy, like me. If anyone from Tesla is reading: #1 reason is the hitch attachment is to cast aluminum with a inherently poor fatigue stress capability. I can't even put a Motocross bike "MX hauler" rack on it because the cantilevered tongue weight limit is 160lb. That is pitiful for a truck. #2 it's 1000lb heavier than it was projected to be. (It's not really a stressed skin design) #3 it's efficiency is 20% less than projected #4 it's battery energy size is 20% less than projected.

I'm ok with the price

William J. Miller (not verified)    July 16, 2025 - 3:23PM

My comments regarding improvements to the Cybertruck:

1) Upgrade the interior - utilitarian is no longer appealing for many potential buyers - e.g. better seats, should be more comfortable - the back of my head constantly bounces off of the headrest.
2) Add auto-presenting driver and passenger doors (Model X has them, why not CT).
3) Add display in front of the driver similar to the MX.
4) Incentivize purchase with free FSD and/or lifetime charging. An alternative would be to reduce the cost of the CT to permit an offset.
5) Add a swivel bracket to the main display to permit enhanced viewing.
6) Replace the useless rear view mirror with a digital display with camera to permit driver viewing while driving and backing.
7) Offer Starlink Mini as an optional (installed) item.
8) Offer the Powershare package with purchase at no additional cost or at reduced cost.
9) Remove the turn signal from the steering wheel and add a stalk. The turn signals on the steering wheel are placed where they are inadvertently turned on while driving - quite annoying actually.
10) I agree with someone that previously mentioned the tailgate should be able to be closed automatically with power assist.

William J. Miller (not verified)    July 16, 2025 - 3:29PM

Please add this to my previous comments:

11) Corrective action is needed for the headlights. Currently, they are recessed which for those of use that live in areas of snow and ice the headlights are obscured with snow and/or ice which severely limits the driver visibility during inclement weather. Either a redesign is needed or some type of heating element should be provided as standard or an optional add-on equipment item. As it is currently designed this is a severe safety issue that must be addressed before an accident results in injury or worse.

Zac Jones (not verified)    July 17, 2025 - 7:23AM

I love mine. Have had it for six months. Best vehicle I've ever owned by far. Only thing I would change would be to add a 20a 120v outlet in the frunk. The 48v lead is weak and only 8.33 amps at 120v is not enough for many applications.

Nunya Business (not verified)    July 17, 2025 - 10:13AM

On Colbert this week he made a joke about the flooding in NYC, they showed a dumpster floating down a flooded street and said it was the New Cyber Truck is here, but the truth hurts, it's only funny because it's so true.

buddyroe (not verified)    July 17, 2025 - 11:22AM

Now that's a strategy for success - ask the 5000 people who bought a CT and kept it what they would change. Obviously those are the vast minority who like the aspects of the CT.

A much better strategy would be to survey people like me, who got a reservation on the night of the reveal, but didn't follow through. What were there, like 500,000 reservations? And Tesla has their contact info. And if they'll answer, the people who sold their CT would be another great source.

But I'll answer here, tho no one from Tesla will ever see it.

For me, it came down to:

Range. Anyone who has owned an EV (as I have and still do) knows that the EPA range is not what you're going to get - especially going 80mph on the interstate. Then, some of us use our trucks for towing. Most people get about half the EPA range when towing. Point is, 325 miles is far from enough range. Needs to be at least 400 to 450. 500 would be optimal. And I don't care if the truck is $50k or $100k, range is what matters in a truck.

Price. Obviously, not many people can afford or choose to spend $80k on a truck. This is where Tesla screwed the goose making a stainless steel truck. I'm not sure why Musk thought he had to reinvent the truck. Just make a good looking, safe truck for a reasonable price. At $80k, your addressable market is about 1.5% of the population (in the U.S.). You're at a huge disadvantage right from the get-go.