Elon Musk Personally Intervenes After a Tesla Owner Details His Frustrating Tesla Service Experience – The Service Manager Fixed the Issue in the Middle of the Night After Musk’s Involvement

I have never heard of this happening with a real car. Has anyone ever wondered why you've never seen an auto enthusiast roll up in an EV?

So, does anyone know why Tesla offers several models that look alike? Is this a marketing scheme that we're not supposed to see through?

I can tell out of all the luxury vehicles I bought, Tesla is the worst. My wife and I own MS and MX and wexford PA service center cannot fix my issue and I ended up using duck tape, imagine that in a $100k vehicle. Just sad how my beloved car company has service quality like $h1t

Imagine having a business that is full of employees that need to be micromanaged.

Who's failure is it? Probably the owners for creating that type of work environment.

So one spent over $100k and there were squeaks inside as one of the problems. The entitled owner needs to have time management as well as financial management done right. And American services like this is just a norm. Happiness does not come with money wasting and service entitlement. All in all, Tesla spells disaster in the world of fulfilment and life is too good to have a Tesla.

Had many experiences with our Model S like this in San Francisco - ultimately a key driver in my decision to sell the car and not replace it with another Tesla. Tesla is way worse than a dealership, bc you have NO ALTERNATIVES.

This news story should probably read: "most bad customer service at Tesla is ignored, but when Elon notices, it gets fixed!"

I had a similar issue where a female service center manager tried to profile me. I did put in review saying, Hey Mr. Musk where are you ".
I was treated with best respect next time in.
Someone might have intervened.

This is typical service experience.
I don't have X a/c. What do I do. Have to depend on bkack-hole app.

I had a similar thing happen recently when my rear drive unit (the motor, differential, inverter all in wonderment combination unit) failed on my Y. Very little communication and I was not given as loaner vehicle or any alternative transportation. I expected to pick my car up the next day and at the end of the day per the original estimate and all I got was that the car would be ready to pick up by the end of the following day as a status notification change in the app.

Tesla service is the absolute worst in existence by miles. My girlfriend drives a Hyundai and her service experience has been vastly superior.

This is not a communication problem, this an mentality problem, nasty middle finger to the customer problem. The Tech and Service manager knew exactly what they were doing. Many American cops, doctors, lawyers and judges have the same "F" your life attitude. This is an American problem...

Elon is always on X. He is on his toes when it comes to complaints. So glad this customers horrible experience was turned around. And not in too long of a time. Elon is a great man. I hope his business turns around. He has sacrificed alot for this country and I don't care what the Democrats say or anyone for that matter.

I feel like the owner took a risk. He could had waited to fix the car. Instead he made a decision. It wasn't a breakdown, and assumed things would work out. He failed to plan properly. Tesla only fault was committing that probably was achievable without Musk involvement.

If this article is supposed to be a feel-good fluff piece about how Elon Musk gets personally involved to take care of some wealthy customer because Tesla service is horrible, please spare me

He has decimated lives, supported fascism here and abroad, and has generally proved himself to be a loathsome human being. Bravo for intervening on behalf of some rich dude. You are still horrible and your brand's service is still sub-par.

Tesla's mobile service has always been outstanding but if you have to leave your car at a service center it is an exercise in frustration. Even if you have an "appointment" for service it could be days before they get around to even looking at it and there is simply no way to reach anybody there to find out when you might get it back. The app makes setting up appointments (i.e just a date and time drop off your car) easy but the service people don't respond to most messages that are sent, especially if you are asking a question. This guy got lucky that Elon took an interest in his situation. The service center's actions are what most Tesla owners who have had the misfortune of having to have their car repaired at a service center have experienced. It's definitely not an isolated incident, and it's doubtful that they are going to learn anything from this and do things differently.

Brian's experience is not unique at all.

Service seemed to be an afterthought. My gut reaction is that there aren't enough people to fix the issues and it puts pressure on the manager. Cut costs on the backend versus raise revenues on the front end.
If that's how Tesla operates how will our government service us?
Best car company and best country in the world. Don't screw this up!

The app is pretty useless at times. Most often just a frustrating empty hole where you hope for a response. However, the service team (for me, Savannah GA) has always been awesome. They exceed expectations each time. Reaching them is tricky but once I connect, they always come through. People always Trump Process.

I got totally screwed by Ford with a lemon car. Long story but I'll never buy an American car and Especially a Ford ever again. I would consider a Tesla since they're a disrupter in the industry.

We took delivery of our Model Y in December of 24. So far we've not needed service but the buying process and paperwork issues were all handled through the app with no phone calls which I found very annoying. I'm not looking forward to the time that we need service because Tesla seems indifferent to the needs of its customers. None of that has anything to do with the fact that, as a government contractor, DOGE canceled our contract and I lost my job in March. Yes, I have buyer's remorse. None of that changes the fact that our buying experience was actually worse than dealing with traditional car dealerships we've dealt with in the past. They also made me go to my bank and get a lien release document signed and stamped by the bank even though the same bank had already signed the lien release on the title I was giving Tesla when I traded in. The same person signed the title as the one that signed the document they wanted me to get for them. Of course, they didn't tell me that until an hour before my trade in/ pickup time. The entire buying process was poor even at the service center where we picked it up. We've thought about selling it and getting a different EV but the massive drop in value lately has made that too big of a losing proposition. Needless to say we've put anti Elon stickers on our Tesla.

Wow, great this guy got help but when the service center scratched the crap out of my new wrap and no one ever answered any of my calls, no one at Tesla stepped in to help. They did not care whatsoever. I bet this guy is praising Tesla now despite being an extreme outlier that actually was treated well when something went well. Oh well, I’ve already decided I won’t be buying another Tesla ever again so that ship has sailed

I'm curious, didn't Brian realize or know that the reason that it got fixed so quickly was because Elon looked into the matter? Because he didn't give any thanks to Elon as far as I read...

The problem here is expecting professionalism. Maybe 50 years ago, but not today. I have been disappointed so many times. I just expect the worst.

In regards to the perishables, you have a second home, 2 $100k+ cars. Have you heard of car rentals?