A Cybertruck Owner Claims Tesla Replaced His High-Voltage Battery Pack, Saying “It’s Needed for an Engineering Research Initiative” – Adds, “There Was Nothing Wrong With My Cybertruck Except the Wireless Phone Charger”

So, NO, the headline doesn't match at all what the actual Tesla Service Workorder states.

The workorder states that the battery was replaced proactively AFTER an engineering study. Meaning Tesla fancy talk for there was either a TSB for that particular battery pack OR they ran diagnostics and determined it needed to be replaced.

How does that square with the headline "It's Needed for an Engineering Research Initiative"?

What exactly do l these folks want from a garbage vehicle made vlby a garbage company? We have been trying to tell them that Tesla is a garbage company and has always been! But for some reason these suckers just keep doubling doen on how great and lerfect they are.......if you really want a real $90k truck. Just buy the Dodge Ram. Nobody is crying and complaining a about them and none are being held in the shop for weeks in end to fix very minor stuff! Oh, and they won't cancel your order and send you another one when they get around around to it!

The headline and story are misleading at best. The repair notes state very explicitly that FOLLOWING an engineering study, it was determined the high voltage battery needed to be replaced. The story (and headline) claim that the battery was replaced FOR an engineering study.

Tesla is lying … the real issue is faulty and failing batteries inside the battery pack …

But Tesla doesn’t want you to know that …

If it is part of an engineering study. They may have wanted to perform testing and look at the condition of a high voltage battery with a particular number of miles on it. Easiest way to do this is to put a prompt in their system to replace a high voltage battery in a cybertruck that comes in for other warranty repair with xx,xxx amount of miles on it. May have had nothing to do with anything being wrong with his battery per se but he got a new battery out of the deal.

I do not own a truck like u all have but have been a mechanic for over 41 years and have been following the Tesla trucks since this all started I really think it is a great thing they are doing a proud of elon musk for taking back his company and getting his head out of his a-- if u know what I mean thanks don w

I may be a pessimist but it sounds like they got the old, better battery pack and you got the “new and improved” cheap battery pack for “no charge”

This sounds like a CYA move on Tesla's part, doesn't it?

So they just did SOMETHING to HIS CAR WITHOUT HIS PERMISSION and Elon cucks are cool like that?

The headline told me everything I needed to know.
Tesla really did need to take that battery pack in for engineering testing. Here's how I know that: "The only thing wrong was the phone charger". If you have driven a Cybertruck more than 12 miles and the only thing wrong with it is that the cellphone charger isn't working right, then your lucky Tesla didn't replace your whole vehicle for them to study it to find out what they did right with that one because all of the rest of them are hot garbage.

What’s the issue? Was he charged for the battery replacement or? I don’t see why your spending time on this story?

Trying to get ahead of a potential recall. Tesla doing shady stuff again.

The only benefit of owning any Tesla vehicle is their charging network. Otherwise a very shady company with very poor quality control.

I don’t work for Tesla, but do I work in the EV industry. This is normal. Could’ve been an outdated pack that was internally flagged for replacement, could’ve been a TSB, this isn’t some shady case of switcheroo like I’ve seen other people say. Pretty baseline stuff when the car has a million sensors that tell you something is failing long before it ever does

"The vehicle required a high-voltage battery pack replacement as part of an outstanding work order. The replacement was proactively performed following an engineering study. The high-voltage battery was removed and replaced."

Outstanding work order means a past work order that was never fulfilled. So as most car companies do, Tesla fixed the old recall by replacing the battery while he was in for another service. However, typically the owner of the vehicle should be informed and consent to any work being done on the vehicle beforehand. The engineers determined that the battery should be replaced BEFORE it was removed. It wasn't removed for the purpose of an engineering research initiative, it was removed because of a design or manufacturing flaw. Of course, that doesn't mean they can't run diagnostics or stress tests on the faulty battery once it's in their hands.

Some Tesla customer service rep relayed the wrong information but either way, OP still lacks reading comprehension skills if he didn't understand what the service report says.

I’ll never buy a Tesla as you don’t really own it. Under their terms and conditions I believe they can do anything they want to.

IF the battery is/was working with no issues, and Tesla for whatever reason chose, without any customer/Owner input to replace a major component of the EV, I’d be pissed.

Whatever Tesla’s reasons for the replacement, it warranted a diagnosis, a reason and a “repair” plan for the customer to approve, and then replacement. NOT, “hey customer, we just replaced your battery so we can “play” with yours in the lab”. Oh, you got to wait 5 days, too, but hey, we’re Tesla.

This article is online garbage. It’s clear the owner of the cyber truck couldn’t even understand what his work order said they replaced it as a safety measure following a study and he says they post. How is this news? The only thing it does is for the show that Tesla put a customer safety first and I think the media is so easy to make Elon Musk just look bad though put anything out there that calls Tesla into question . Shame on the publishers of this article . More fake news out there.