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Jackie Hart, a Cybertruck owner from West Virginia, says her truck recently experienced several issues and has become undrivable.
Jackie detailed all the problems with her all-electric truck, such as issues with the braking system, autopilot, traction control, and stability control.
You might expect this to diminish Jackie’s enthusiasm for her Cybertruck and Tesla. However, the West Virginia Cybertruck owner reports she is more than satisfied with the level of service Tesla provided her after all the problems came up.
Initially, when her Cybertruck became undrivable, frustrated Jackie shared her story on the Cybertruck Owners Only Facebook group.
Jackie wrote…
“So this happened. What do I do?
Lane avoidance departure
Ride control
Automatic vehicle hold
Autopilot
Stability control
Traction control
All disabled, and I just rebooted, but nothing changed.”
Below her post, Jackie included several pictures of her Cybertruck’s 18.5-inch touchscreen showing all the error codes the vehicle was displaying.
The error report reads…
“Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate varies, as always, based on location, power source, and charging equipment.
What to do:
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the estimated range displayed on your vehicle's touchscreen and the actual high-voltage battery charge level.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue to show reduced power, acceleration, range, and charging performance.
The issue may persist even if functionality is restored
Your vehicle's powertrain requires service. Power, speed, and acceleration may be reduced, and your vehicle may need to shut down while driving.
This alert indicates a persistent condition requiring powertrain inspection and service.
Even if this alert clears after the current drive and does not return during subsequent drives, service is required to resolve the powertrain issue your vehicle has detected.
What to do:
It is recommended that you schedule service for your vehicle's powertrain at your earliest opportunity.”
This all sounds concerning; however, a few hours later, Jackie returned with an update saying her Cybertruck is now drivable again.
This understandably made Jackie happy, but what was surprising was her very positive interaction with Tesla Service during the ongoing issue.
Although her vehicle started working spontaneously, Tesla still recommended that it needed service.
However, the EV maker said Jackie doesn’t need to do anything, and the company will send a flatbed to pick up the Cybertruck from her remote West Virginia home.
Additionally, Tesla sent a loaner vehicle directly to her home, which Jackie can drive until her Cybertruck is examined and fixed.
This level of service made Jackie extremely happy, and she returned to the Cybertruck group to share an update.
Jackie writes…
“Update: My Cybertruck now works fine, but Tesla is still picking it up.”
Tesla is coming tomorrow at 8 am to pick it up in the sticks and rolling hills of West Virginia with a loaner vehicle.
Now that is what I call top-notch service.”
Despite her vehicle experiencing several failures, Jackie appears to be extremely happy with the level of service she has received from Tesla.
Looking at the comments, several Cybertruck owners shared that their vehicles also suddenly displayed multiple error messages and, after some time, started functioning on their own.
A fellow Cybertruck owner, Jacqueline Evans, writes…
“That happened to me two times. I pulled over, got out, and walked away with my phone so the car would lock. Once it locked, I got back in and everything was completely fine.
The second time it happened, I recorded it and sent the video to the service department. They changed a sensor on the car, I think it had to do with FSD, but I don’t remember. They knew exactly what the issue was, though.”
A second Cybertruck owner, Enrique Serrano, also shared that he has faced similar problems writing…
“I've experienced this twice. For some reason, the truck has become upset for no clear reason and is throwing all these alerts. Mine resets after going into deep sleep and functions normally afterward.
If it continues after a few hours or happens regularly, then I would file a ticket.”
Overall, based on the comments, several Cybertruck owners are experiencing a similar issue where the truck shows multiple failures and becomes undrivable.
However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: A Tesla Cybertruck Owner Says a Corrupted Firmware Update Has Been Preventing His Truck From Shutting Down For 3 Months – Adds “It’s Parked at the Airport & Loses 10% Battery Every Day”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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