Tesla Service Centers Overwhelmed After a Widespread Powertrain Alert Prompts Several Owners to Seek Service Appointment All at Once

Saad is a Cybertruck owner from Indianapolis and shares that he recently got an alert on his Cybertruck center screen urging him to take his truck in for service.

This wouldn’t have been too much of a problem, but Saad says he’s unable to get an appointment because, according to the service center, several people are getting the same alert and trying to bring their trucks in for service at once.

Saad now believes there is a silent suspension recall taking place for the Cybertruck.

The frustrated Cybertruck owner shared his predicament on the Cybertruck Owners Club forum.

Here is what he wrote…

“Recall for suspension?

I recently received a warning display that indicated I needed to take my new dual-motor Cybertruck in for service (picked up 12/2/24). It said it may not display again, but I need to take it in anyway.

When I try to make an appointment, Tesla says a lot of other people have received these messages, and they are overwhelmed by unexpected drop-offs.

My question is, how serious is this? I have an appointment on 2/19/25, but is my Cybertruck going to get bricked unexpectedly before then? Open to suggestions and advice.”

Below his post, Saad included a picture of Cybertruck’s center screen showing the alert that suddenly popped up.

The alert reads…

“Adaptive ride control unavailable.

Vehicle speed limited - proceed with caution”

Saad shows even more detailed instructions on his center touch screen by expanding this warning.

The detailed description reads…

“What this alert means:

Your vehicle's powertrain requires service. Power, speed, and acceleration may be reduced, and your vehicle may need to shut down while driving.

This alert indicates a persistent condition requiring powertrain inspection and service.

Even if this alert clears after the current drive and does not return during subsequent drives, service is required to resolve the powertrain issue your vehicle has detected.

What to do:

It is recommended that you schedule service for your vehicle's powertrain at your earliest opportunity.

Without service, your vehicle may continue to have reduced power, speed, and acceleration, may experience conditions that require it to shut down while driving, or may become unable to drive.”

With this dire warning, it’s no surprise that Saad wanted a service appointment as soon as possible; however, as he said, the service centers are overwhelmed and can only schedule him more than two weeks out.

Looking at the comments, several Cybertruck owners confirmed that they, too, have gotten similar unexpected alerts to bring their trucks in for service.

A fellow Cybertruck owner DJ from Denver, Colorado, writes…

“Yes, I also received that alert sometime at the beginning of January. I have made an appointment, and it is for this Thursday, the 30th. I will let you know what happens, but they did tell me they will need to keep the truck overnight.”

Below his post, DJ also shared a picture of his Cybertruck center touchscreen showing the same “adaptive ride control unavailable” alert and the same description, prompting him to schedule a service visit at his earliest opportunity.

Similarly, other Cybertruck owners in the forum agreed they had received identical alerts. A Cybertruck owner who goes by the username Canyon Carver writes…

“Mine showed that message one time. I restarted the truck and it hasn't come back. I'm just going to make a long list of things that need to be addressed and bring the car in when I will be off for a few days and let them deal with as much of it as possible in one go.”

A fellow Cybertruck owner, George from Florida, also shares this sentiment writing…

“Same for me. I wonder if I can just forget about it until it at least comes back? Any thoughts?”

The alert specifically says to bring the truck in for service even if you don’t see this warning again.

If he ignores this warning, the next time George sees the alert, his truck might need to be towed to the service center.

Another interesting take is from a fellow Cybertruck owner, Bryan, from Hayward, California. Bryan has gotten the same alert but says it’s a software bug that is sending the mass alerts to Cybertruck owners instructing them to bring their trucks in for service.

Bryan writes…

“A bunch of people like myself got the same alert. From what I’ve been reading, it’s a software bug. I've seen people take it in, and Tesla sends them home and says make another appointment if it comes back on.”

I’m not sure where Bryan is reading this. I haven’t seen this issue reported anywhere. Also, I don’t know why a software bug would create a message that specifically instructs you to take the truck in for service even if you don’t see the alert again.

Short of Tesla’s alert system being hacked or some sort of AI overtake, this doesn’t make a lot of sense. However, do let me know what you think in the comments. Share your ideas by clicking the “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image: Courtesy of Tesla, inc.

For more information, check out: Tesla is Offering a Free PPF Wrap to All Foundation Series Cybertruck Buyers in the US and Canada – Another Demand Lever Pulled

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.