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Wendy, a brand-new Model Y owner, says she was surprised by how little personal care she received when she bought her Tesla.
Wendy adds that once she paid for the vehicle, she felt the Tesla employees wanted to hurry her out of the delivery center.
She notes that she was rushed out without any instructions about the vehicle or even being asked whether she had a charger for her new Tesla.
Wendy believes Tesla’s desire to finish everything through an app and with minimal human interaction is cold and inefficient.
The dissatisfied Tesla customer shared her story on the Tesla Model Y Owners Club on Facebook.
She writes…
“We picked up our Tesla yesterday in Kelowna. I was shocked by the lack of personal care from the dealership.
Having all customer care through the app seems very cold and inefficient to me.
After we purchased the car, they tried to hustle us out the door without teaching us anything about it.
They said goodbye without even making sure we had a charging cable or system.
They didn’t tell us the car didn’t have a spare tire.
What do you all do with a flat tire? Is it 100% roadside assistance?”
Making sure a customer has a charger for their brand-new electric vehicle and explaining the lack of spare tires is certainly important.
And it’s understandable why Wendy is unhappy with this level of treatment when paying tens of thousands of dollars for a vehicle.
However, looking at the comments, many Tesla owners pushed back on Wendy’s story, saying either their personal experience was spectacular or they prefer not to interact with people and to finish everything through the app.
A fellow Tesla owner, Stefanie Gibbs, argues that if a new owner wants to learn more about their vehicle, they should go on YouTube and watch videos rather than expecting Tesla employees to explain everything.
Stefanie writes…
“YouTube that car! You will learn everything you need to know!
We had a great experience picking up ours. Everyone was so nice, the car was detailed, and when we went back a week later to get some things done, they gave us a Model X for the day.
It was an awesome experience.”
A second Tesla owner, Chris Dinges, says since Tesla sells many more cars than a regular dealership, the EV maker doesn’t have time to “pamper” every customer.
Chris writes…
“A normal dealership might sell… 5 cars a day? When we picked up our new Tesla, they had a ‘delivery line starts here—>’ sign, and we were 4th in line.
They said they had 38 cars to deliver that day. Elon has it figured out for sure.
They don’t need (or have time) to go through all the pampering.
They sell these cars like McDonald’s sells cheeseburgers.”
A third Tesla owner, Randy Colbath, argues that it’s Wendy’s fault for not learning about the Tesla Model Y before delivery.
Randy writes…
“It's your responsibility. You should have educated yourself before picking it up. If you didn't ask questions, that's on you.
Thankfully, here in Austin, we were there inspecting the car for over an hour. Welcome to the Tesla family.”
A fourth Tesla owner, Rich Spraggs, writes…
“I'm sorry you feel that way, but many other posts explain that picking up a Tesla is different from what you were expecting.
Everything is done through the app. There are multiple videos and explainer posts showing that this is YOUR car from the moment you receive your VIN.
I preferred the experience of not having to deal with anyone in person, aside from the three or so minutes I spent during pickup. It is not a dealership!”
Overall, a lot of Tesla owners seem happy with the minimal human contact during the delivery process. However, please let me know what you think in the comments.
Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
For more information, check out: A Tesla Cybertruck Owner Says He Was Stopped By Police In Mississippi For No Reason Other Than Driving a Cybertruck. He Adds, “I Ended Up Gettig a Police Escort”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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