A Cybertruck Owner Says He Took His Truck in for Service For a Minor Issue; However, Tesla Surprised Him With a New High-Voltage Battery Pack – He Adds, “I’m Happy I Got a Better Cybertruck Loaner”

Ryan Patch, a Cybertruck owner from Arizona, says he didn’t think it was a big deal when his truck first started experiencing charging issues.

Ryan was particularly unconcerned because, although his Cybertruck doesn’t charge at home, it can charge without any problem at a Tesla supercharger.

Ryan initially thought that his 6-year-old home charger was the issue; however, he realized there was a problem with his Cybertruck when he tried another charger, yet his truck still refused to accept the charge.

Home chargers use alternating current (AC), whereas Tesla superchargers and fast chargers in general utilize direct current (DC).

This led Ryan to logically assume there was a problem with his Cybertruck’s AC charging system.

Up to this point, Ryan was still not overly concerned; however, he was surprised when he took his Cybertruck to a Tesla service center for what he believed was a minor issue.

After keeping his Cybertruck at the service center for over a week, Tesla informed him that his Cybertruck would require a high-voltage battery pack replacement.

This is the main 800-volt battery pack that powers and propels the vehicle and costs tens of thousands of dollars to replace.

Thankfully for Ryan, the repair is covered under Tesla’s 8-year/150,000-mile battery and drive unit warranty, which means the Cybertruck owner will not need to pay out of pocket for the battery pack replacement.

This is good news; however, even if Ryan is not paying for the battery pack replacement, it’s still frustrating to be without a vehicle for weeks while it undergoes a major repair.

Ryan adds that, thankfully, Tesla provided him with a loaner Cybertruck. Not only that, he adds that Tesla gave him a newer build truck, allowing him to drive essentially a superior vehicle until the issue with his truck is resolved.

Ryan mentions that Tesla permits him to drive the loaner Cybertruck up to 200 miles daily; for any additional miles, he will incur a charge of $0.5 per mile.

Ryan shared the details of what happened to his Cybertruck and the repair process in order to inform other Cybertruck owners who might be going through a similar experience.

The frustrated Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.

He writes…

“My Foundation Series Cybertruck AWD stopped charging at home at the beginning of April 2025. I took it to a supercharger, and it would charge there, so I thought my 6-year-old home charger bit the dust.

I made a service ticket, and they told me to bring my truck in….just over 15,000 miles. It was there for a week or so, then they told me I needed a new high-voltage battery.

The estimated finish date has been pushed twice, and I’m still waiting.

I did get an almost-new Cybertruck loaner to drive, but my truck has been in service all month. 

Oh, and Tesla service was able to get me in 2 weeks early as well. I figured I’d share my situation just in case other people have similar issues.

I got my truck last May, VIN 104xx.”

Below his post, Ryan included several pictures showing the issue with his Cybertruck. The first picture shows a Tesla charger cable connected to Ryan’s Cybertruck, but it is flashing red.

When a Tesla vehicle connects to a charger, if there are no issues, the light inside the charging port will blink green to inform the owner that the vehicle is charging properly.

However, in Ryan’s case, the charge port light is flashing red, which means the vehicle is not charging properly.

The second picture Ryan shares is a screenshot from his Tesla app. The Tesla app provides an error message that reads…

• External charging equipment is not providing power

Check the power source or try a different equipment

Given this error message, it’s understandable why Ryan initially thought the issue was with his home charger, not his Cybertruck.

However, as he learned later on, he needed a surprise high-voltage battery pack replacement.

This is definitely not an ideal situation; however, after his original post, Ryan says he got an update from Tesla informing him that his high-voltage battery pack replacement work is complete.

Ryan shared a screenshot of the repair update he got on his Tesla app.

The technical note Tesla provided reads…

“The technician inspected the vehicle and confirmed charging issues at home, as indicated by the charging alert.

The cause was traced to a high-voltage circuit problem internal to the HV battery, leading to the decision to replace the high-voltage battery and related components.

The high-voltage battery and connector were replaced. After the repairs, the vehicle was tested, and the charging issue was resolved, ensuring normal operation.”

Going from diagnosing the issue, confirming that the vehicle requires a high-voltage battery pack replacement, ordering the parts, and finishing the repair within a few weeks reflects positively on Tesla Service.

Looking at the comments, several Cybertruck owners praised the company for its prompt service resolution.

A fellow Cybertruck owner, Gabriel Davis, writes…

“Awesome! That’s good service.”

However, despite the relatively quick turnaround, some prospective Cybertruck buyers express concern about the Cybertruck's reliability.

Tom Slinger, a Cybertruck buyer scheduled to pick up his truck in a few days, writes…

“I’m supposed to pick up my Cybertruck Saturday. It will be my first EV. I’m sure I’m getting some sampling error from being on these Cybertruck pages, but I’m honestly worried about reliability after seeing multiple posts like this.

I’m on call 24/7 and cannot have a non-functioning vehicle, and I also don’t have the time to be going to service centers, dealing with tow trucks, etc.”

Overall, it’s interesting to see that even Tesla and Cybertruck fans have concerns about the truck’s reliability.

However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image 1: Courtesy of Tesla, Inc.

Image 2: Screenshot from Ryan Patch’s Facebook post; reposted under fair use copyright rule

For more information, check out: A Cybertruck Owner Says Everytime He Visits a Drive-Thru in His Cybertruck, His Food Has Been Unpleasant & Cold – He Adds “I Overhear the Staff Saying He’s Driving a Cybertruck”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.