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A Cybertruck Owner Says He Took His Truck in for Service For a Minor Issue; However, Tesla Surprised Him With a New High-Voltage Battery Pack – He Adds, “I’m Happy I Got a Better Cybertruck Loaner”

A Cybertruck owner says he was surprised when Tesla informed him that he needed a high-voltage battery pack replacement after bringing his truck in for a minor issue. However, he is pleased with the newer Cybertruck loaner Tesla provided him.
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Author: Tinsae Aregay
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Ryan Patch, a Cybertruck owner from Arizona, says he didn’t think it was a big deal when his truck first started experiencing charging issues.

Ryan was particularly unconcerned because, although his Cybertruck doesn’t charge at home, it can charge without any problem at a Tesla supercharger.

Ryan initially thought that his 6-year-old home charger was the issue; however, he realized there was a problem with his Cybertruck when he tried another charger, yet his truck still refused to accept the charge.

Home chargers use alternating current (AC), whereas Tesla superchargers and fast chargers in general utilize direct current (DC).

This led Ryan to logically assume there was a problem with his Cybertruck’s AC charging system.

Up to this point, Ryan was still not overly concerned; however, he was surprised when he took his Cybertruck to a Tesla service center for what he believed was a minor issue.

After keeping his Cybertruck at the service center for over a week, Tesla informed him that his Cybertruck would require a high-voltage battery pack replacement.

This is the main 800-volt battery pack that powers and propels the vehicle and costs tens of thousands of dollars to replace.

Thankfully for Ryan, the repair is covered under Tesla’s 8-year/150,000-mile battery and drive unit warranty, which means the Cybertruck owner will not need to pay out of pocket for the battery pack replacement.

This is good news; however, even if Ryan is not paying for the battery pack replacement, it’s still frustrating to be without a vehicle for weeks while it undergoes a major repair.

Ryan adds that, thankfully, Tesla provided him with a loaner Cybertruck. Not only that, he adds that Tesla gave him a newer build truck, allowing him to drive essentially a superior vehicle until the issue with his truck is resolved.

Ryan mentions that Tesla permits him to drive the loaner Cybertruck up to 200 miles daily; for any additional miles, he will incur a charge of $0.5 per mile.

Ryan shared the details of what happened to his Cybertruck and the repair process in order to inform other Cybertruck owners who might be going through a similar experience.

The frustrated Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.

He writes…

“My Foundation Series Cybertruck AWD stopped charging at home at the beginning of April 2025. I took it to a supercharger, and it would charge there, so I thought my 6-year-old home charger bit the dust.

I made a service ticket, and they told me to bring my truck in….just over 15,000 miles. It was there for a week or so, then they told me I needed a new high-voltage battery.

The estimated finish date has been pushed twice, and I’m still waiting.

I did get an almost-new Cybertruck loaner to drive, but my truck has been in service all month. 

Oh, and Tesla service was able to get me in 2 weeks early as well. I figured I’d share my situation just in case other people have similar issues.

I got my truck last May, VIN 104xx.”

Below his post, Ryan included several pictures showing the issue with his Cybertruck. The first picture shows a Tesla charger cable connected to Ryan’s Cybertruck, but it is flashing red.

When a Tesla vehicle connects to a charger, if there are no issues, the light inside the charging port will blink green to inform the owner that the vehicle is charging properly.

However, in Ryan’s case, the charge port light is flashing red, which means the vehicle is not charging properly.

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The second picture Ryan shares is a screenshot from his Tesla app. The Tesla app provides an error message that reads…

  • External charging equipment is not providing power

Check the power source or try a different equipment

Given this error message, it’s understandable why Ryan initially thought the issue was with his home charger, not his Cybertruck.

However, as he learned later on, he needed a surprise high-voltage battery pack replacement.

This is definitely not an ideal situation; however, after his original post, Ryan says he got an update from Tesla informing him that his high-voltage battery pack replacement work is complete.

Ryan shared a screenshot of the repair update he got on his Tesla app.

The technical note Tesla provided reads…

“The technician inspected the vehicle and confirmed charging issues at home, as indicated by the charging alert.

The cause was traced to a high-voltage circuit problem internal to the HV battery, leading to the decision to replace the high-voltage battery and related components.

The high-voltage battery and connector were replaced. After the repairs, the vehicle was tested, and the charging issue was resolved, ensuring normal operation.”

A Cybertruck Owner Says He Took His Truck in for Service For a Minor Issue; However, Tesla Surprised Him With a New High-Voltage Battery Pack – He Adds, “I’m Happy I Got a Better Cybertruck Loaner”

Going from diagnosing the issue, confirming that the vehicle requires a high-voltage battery pack replacement, ordering the parts, and finishing the repair within a few weeks reflects positively on Tesla Service.

Looking at the comments, several Cybertruck owners praised the company for its prompt service resolution.

A fellow Cybertruck owner, Gabriel Davis, writes…

“Awesome! That’s good service.”

However, despite the relatively quick turnaround, some prospective Cybertruck buyers express concern about the Cybertruck's reliability.

Tom Slinger, a Cybertruck buyer scheduled to pick up his truck in a few days, writes…

“I’m supposed to pick up my Cybertruck Saturday. It will be my first EV. I’m sure I’m getting some sampling error from being on these Cybertruck pages, but I’m honestly worried about reliability after seeing multiple posts like this.

I’m on call 24/7 and cannot have a non-functioning vehicle, and I also don’t have the time to be going to service centers, dealing with tow trucks, etc.”

Overall, it’s interesting to see that even Tesla and Cybertruck fans have concerns about the truck’s reliability.

However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.

Image 1: Courtesy of Tesla, Inc.

Image 2: Screenshot from Ryan Patch’s Facebook post; reposted under fair use copyright rule

For more information, check out: A Cybertruck Owner Says Everytime He Visits a Drive-Thru in His Cybertruck, His Food Has Been Unpleasant & Cold – He Adds “I Overhear the Staff Saying He’s Driving a Cybertruck”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.

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Comments

Tesla6969 (not verified)    April 30, 2025 - 10:14PM

Bro, so many 'howevers.' Not a bad thing, gives it a very people's magazine vibe, however, I feel like there's room for more technical analysis. What is the difference between the new cybertruck loaner and his old cybertruck? Considering how much 'filler' is in this article, you could easily include details like: how far does a cybertruck go on a full charge, charge time at a supercharger vs at home, was his battery upgraded and if so how substantial was the upgrade, etc. Does Tesla loan other models? What is the average service time for a Tesla? 3 weeks is f o r e v e r. Sounds like they're backed up. How many cybertrucks have required service so far, and how long is the average service? Lots of detail this article could add instead of stretching it out with filler, redundancies, and irrelevant quotes

Joe (not verified)    May 1, 2025 - 12:16AM

No worries at all the CyberBeast I purchased last year has gotten me to so many destinations flawlessly. The comfort and pride of my machine is like nothing else I currently own or have owned. Never a single issue with my CyberBeast. Thank you Tesla.

Happy Cyber customer


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F Lee Frank (not verified)    May 1, 2025 - 6:35AM

The cybertruck, drawn out on a bar napkin, and then he said, "make it happen." Impractical at best and replete with blind spots and sharp edges. It's a "look at me" vehicle.

Kevin (not verified)    May 1, 2025 - 8:56AM

This news story is fake. This is an obvious attempt by Elon Musk to try and turn Financial issues for tesla around. However he doesnt understand a very old saying that still rings true. "One does not mix buisiness with politics."

Marlin (not verified)    May 1, 2025 - 9:57AM

Elon Musk needs to stay out of politics and keep his nose in his own business. When he does, his business prospers; when he doesn’t, WE, THE PEOPLE, suffer.

The TESLA brand is now suffering. He and TESLA are reaping the consequences of his intrusion into American privacy, and his piracy of THE PEOPLE’s personal information will NOT be tolerated.

Michael Wilhelmi (not verified)    May 3, 2025 - 1:40AM

In reply to by Marlin (not verified)

Wow--what ever happened to the days when someone could make a comment and not get attacked? We voted for Trump because we wanted him to take care of the promises he made?

He is doing just that by bringing in the best people he could find. What else would you want him to do? Waste our hard earned income on higher and higher taxes? Just yesterday his team talked about how people were spending our money on renting out a stadium. I sure didn't like hearing about my money being wasted on such waste.

Remember we are here to practice for our journey into Heaven to be with our loved ones but more importantly to come face to face with our Lord Jesus Christ. Peace be with you my friend.

Kimberly (not verified)    May 1, 2025 - 10:26AM

How much the hitler loving goon pay you to run this article? It’s the most useless thing I’ve read all year. Do better.

Tazia (not verified)    May 1, 2025 - 12:57PM

However, this is a story that however, was written by However for However, to do however propaganda in however way possible. It explained how in ever possible ways of However and ever and ever!

R J (not verified)    May 1, 2025 - 1:42PM

This article screams AI generative text. Or a "oh, Elon, you taste so good. None of this would happen in the real world. No one would be "happy" to be inconvenienced or "unconcerned" that their EV is failing to charge with expensive equipment they bought. In fact, I just ran this through a couple AI detectors and it's 83-94% AI generated, depending on the checker.

Matt McGee (not verified)    May 1, 2025 - 2:47PM

However,
However,
However,
However....

Someone get Tinsae a damned Thesaurus! And fire the editor. This is 5th grade writing at best...

A dose of realism (not verified)    May 1, 2025 - 3:09PM

A 1 year old truck spends weeks in the shop when a major essential component malfunctions, and this article has a tone like I'm supposed to be impressed by this? It's like Stockholm syndrome.

Fleet of.lemons.

Danoftheshire (not verified)    May 1, 2025 - 5:24PM

I purchased a new cybertruck last year. Truck has been in for service 3 times in a year. Every time for the same issue. (Charging) You all can make your own decision with this knowledge.

Johnschultz831… (not verified)    May 1, 2025 - 5:52PM

This is exactly why I wouldn't own any EV now.
The cost is to high and the technology is not perfect yet.
In the future but not now.

Kevin Kelly (not verified)    May 1, 2025 - 8:08PM

From diagnosis to repair completed a few weeks?? That's not acceptable to most people, a few days maybe a week at most. As a former Service , Parts , and general Manager at different domestic dealerships my customers not I would ever be happy with that. Ford, GM, FCA and Toyota factory rep would be burning my phone up if I had a customer down more than a week and the customer would be screaming lemon law. Also I would never purchase a vehicle that the manufacturer will not sell me the parts to repair my own vehicle unless installed at the dealership. That's holding the customer hostage to pay whatever they want to charge and you have no choice. I feel their service has a long way to go to be acceptable.

Hayden Erkenbrecher (not verified)    May 1, 2025 - 8:16PM

The author of this article seems like they are addicted to saying "however" given how much it is in this article. Also, as an ASE certified technician, a few weeks is ridiculous for any diagnostic job. I guarantee, the customer's car was sitting for the majority of that time, not being worked on. I do appreciate the knowledge of how dysfunctional Tesla dealerships are.

Ronald riekens II (not verified)    May 1, 2025 - 8:36PM

Note, this info may not be accurate but it's posted here accurately according to what I've found online in a few places.

15000 miles, kind of kills the concept of offsetting it's own footprint to equal zero emissions roughly 6 months to a year before needs replacing at 10 years. And while I realize there's likely a bit of slight of hand involved in some of them I'd highly recommend checking out some you tube cyber vs videos esp cyber vs f150. Put thru same paces they arrived in the cyber drove the f150 home and the cyber left on a rollback as a scrap pile, he literally broke the back end off the frame trying to pull it out of the mud, when the cover failed it came off easy once he pulled that long piece of trim going over the door off, by hand, and dear Lord don't slam the doors whatever you do just don't slam the doors

Michael (not verified)    May 1, 2025 - 10:01PM

*facepalm* Can't fathom what makes a person so willing and excited to drive around in a steel coffin! I guess suicidal tendencies come in all shapes and sizes.

John Packet (not verified)    May 1, 2025 - 10:36PM

Who wants to live their life around a EV charging schedule. Put gas in the car it takes 4 minutes and off you go.

To Silly having a vehicle that takes overnight charging so you can go another 170 miles.

Never again

Jerry (not verified)    May 1, 2025 - 10:52PM

Of course they give you the nicer more updated car as a loaner. They do that so that you will you will be so impressed with the newer model that you will hopefully want to buy that new updated car. It's an old trick that a lot of sales people use.

Thomas Rossi (not verified)    May 2, 2025 - 6:16AM

The title of this article amuses and confuses me. Why is it a story when Tesla provides a loaner vehicle for a warranty covered issue. I have driven Ford vehicles for decades and ALWAYS am provided a loaner. Further I am NEVER charged for excess mileage. More Elon BS.

Beemis (not verified)    May 2, 2025 - 10:56AM

What is this weird book report format authored by a fourth grader? Was this article written by AI? It's terribly clunky and awkward to read. It sounds like someone dictating what's happening in a movie to a person who can't see it.

R. G (not verified)    May 2, 2025 - 11:12AM

This Cybertruck from Tesla is the ugliest vehicle in the world. The owners will just have to pray that they don't get hit from behind and explode..but I guess this is part of the thrill of living on the edge of a potential inevitable blow up in the end...how is this referred as a truck..it can't carry hay, or garbage to the dump, eyc..another screw up from Elon..