"It cost me $400 to replace one tire on my 2025 Toyota Camry, and now the dealer tells me it's another $800 because my wheel is bent."
That's what Tay (@queentayshops) says in her TikTok video. She bought a 2025 Toyota Camry and loves the car except for a few things. First, she had to have a tire replaced because she drove through a construction zone and punctured her tire. The Toyota dealer has now changed her exorbitant amount: $400 for one tire.
And that's not all she had to pay.
She thought the 3-year/36,000-mile bumper-to-bumper warranty would cover the cost of the tire, but it doesn't. If that wasn't enough, Tay had to take the Camry back to the dealer because when she damaged the tire, she also damaged the wheel, which was bent. Now, it's $1,200 to get both fixed, a cost she didn't anticipate.
Here is Tay's unfortunate story.
She says, "I bought a 2025 Toyota Camry in November, and it does include a 3-year warranty. However, they told me it doesn't cover the tires. So, I took my car to the dealer because I had a damaged tire. I told them to go ahead and fix it."
"Then they told me it would be $400 for one tire."
"I said no, it can't be that much for one tire, and they said yes, it is. So, I called my dad, he told me I should take it somewhere else because I can get a new tire for so much less than that."
"By the time I went to the service desk to tell them not to fix it, they had already replaced the tire. The lady who helped me with this and offered to set up an account to pay for this was so kind and helpful.
"My Camry has bumper-to-bumper coverage, but my tire warranty expired at 10,000 miles. So I'm just over the 10,000 mile mark, so the tire is not covered."
So why is the Camry tire so expensive?
"They told me it's more expensive because I have the more expensive trim level Camry and it's a brand new car."
Now, Tay hears a noise and feels a vibration coming from the new tire.
"So, I get in my car after spending $400 and get on the interstate to go home, and my tire makes a funny sound. There was a vibration coming from my tire. So, I called the dealer, and they said, no, it shouldn't be making that sound, and I should bring my car back in."
"So now I had to schedule another appointment."
"Now, after they looked at the tire, they informed me that I must not have seen it before, but my entire wheel was bent. It's not even a circular shape. They tell me I need a new wheel, and the tire warranty doesn't cover it because it's not part of the tire."
"So now, I have to pay another $800 to get a new wheel. The tire pressure monitoring sensor and all the parts need to be replaced. So, I checked other places, and no one else had the parts to fix it."
"I must have Toyota fix it because I'm leaving for a three-day road trip."
"The tire cost was much more than other places would have charged me, but do you know what? I love it still. I love my Camry still. There is no other car that I would buy except for the new Toyota Crown. I need to see more of them on the road first."
"It is so unique, and no one drives it yet, so it would not be smart to trade my Camry to get one."
Two more things she doesn't like about her Camry.
"What I don't like about my Camry is the wireless charging for my phone is so slow, and the USB ports are extremely hard to reach."
Tay concludes, "The only thing I would not recommend is to move to an area where there is a lot of construction like I did. Because I had to pay too much for Toyota to put on a new tire and a wheel, it was $1,200. The price was crazy. But I love the Camry and would still recommend it."
Why Didn't The Camry's Warranty Cover Tay's Tire and Wheel?
The standard Toyota Camry's 3-year/36,000-mile warranty does not cover tires. According to Toyota, the original tires that come with a 2025 Camry are warranted by the tire manufacturer, not Toyota. The tire warranty information is typically located in the vehicle's glove box.
While the 2025 Camry comes with a comprehensive package including a basic and powertrain warranty, these warranties cover the vehicle's components and systems, not wear and tear or damage to the tires or wheels.
Toyota Owners Can Purchase a Separate Warranty
Toyota Financial Services offers a separate tire and wheel protection plan that covers tire and wheel damage from road hazards, according to Toyota Financial. This plan is separate from the vehicle's warranty and must be purchased separately.
To buy this plan, you can contact your Toyota dealer or visit the Toyota Financial Services website.
Conclusion
Should Tay have Purchased the Tire and Wheel Protection Plan?
Whether to purchase Toyota's Tire and Wheel Protection Plan depends on your needs and risk tolerance. The plan covers tire and wheel damage caused by road hazards, including potholes, nails, and glass. It's particularly beneficial if you frequently drive in areas with poor road conditions or have had previous issues with flats or wheel damage. This plan can provide peace of mind and financial security in such situations.
How Much Does the Plan Cost?
The cost of the Toyota Tire and Wheel Protection Plan varies depending on the specific plan (e.g., Gold, Platinum, etc.) and the dealer.
The Toyota Financial website has examples of costs, such as $250 without protection and $0 with protection. A Reddit post mentions a Tire and Wheel protection plan for a 2024 Camry Hybrid LE that costs $995.
It's Your Turn
Have you purchased Toyota's Tire and Wheel Protection Plan? If so, we'd love to hear about your experience. Click the red Add New Comment link below and share your story. Your insights could help other Camry owners make an informed decision.
Check out my 2025 Toyota Camry story: I Got a Free Oil Change on My Toyota Camry, But I Would Have Rather Paid $100, It Took Over 3 Hrs, I Will Never Get My Oil Changed at Toyota Again
I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.
Photo credit: Denis Flierl via Tay
Comments
Respectfully, you spent too…
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In reply to sorry to hear you were… by Jim (not verified)
Respectfully, you spent too much time turning a warning into a marketing scam. All that to turn it into a testimonial halfway through.
Thanks to my friend, I NEVER…
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In reply to sorry to hear you were… by Jim (not verified)
Thanks to my friend, I NEVER purchase a car without Tire/wheel warranty! Had she known, this could have saved her all those ridiculous fees. They love taking advantage of women. That’s just crazy work!
Never ever buy from a dealer…
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In reply to sorry to hear you were… by Jim (not verified)
Never ever buy from a dealer service department. My parents friend owned a Ford dealership before retiring and he had always said that dealers do not make their money from selling cars, but their money maker were their warranty sales and their service department. He worked for various dealerships throughout his life and said their scam is to push other parts on customers when they would come in for something simple like an oil change. “Mam, we noticed your cabin air filter needs changed” or “Sir, we noticed you’re due for brakes.” Most people just said ok, go ahead and fix/replace. Oldest scam in the books. You can get nearly every part, rims included, from aftermarket companies for a lot less money. NEVER EVER trust a service department.
This article is a lie. Every…
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In reply to sorry to hear you were… by Jim (not verified)
This article is a lie. Every Toyota I've had, even used ones, come with a great warranty and repair plan. Brakes, flat tire, lock out, cracked windshield,ANYTHING happens and they tow it back to the dealer, repair it, and bring it back to your home with no charge. Even for a USED model. I don't believe for one second she purchased a CURRENT YEAR Toyota and they stopped covering it before we're even 5 months into the year.... unless she's paying cash and the technician pocketed the money. They don't even ASK why your tire is flat.
Never never ever go to…
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Never never ever go to dealership for tire or brakes.. never never ever!! Lesson learned?
I’m not sure what the laws…
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I’m not sure what the laws are in her area, but in British Columbia this type of vehicle damage wouldn’t be covered under vehicle warranty (or tire manufacturer warranty) as damage was not due to a failure of either of these components. If it was a road hazard (damage due to a pot hole on a city street), it may be covered under road hazard (if you have the correct coverage in your insurance). As this was due to construction, if there was correct signage warning drivers to keep out then the onus is on the driver to “proceed at their own risk”. If it was due to a private contractor causing a hazard on a public road, she could go after the contractors insurance (legally they should have insurance coverage for such cases, but either way the onus would be on the construction contractor).
That said, she is right in that the Toyota Camry (and Crown) are excellent cars and the cost for those components is not unreasonable. Especially considering the recent new tariffs trump has decided to introduce (a lot of Toyota rims are manufactured in a facility here in Delta, BC, Canada). Toyota Camry is a hybrid car, which benefits from specially engineered wheels (rims) and specific tires. They rely on sensors (TPMS for example) and in a lot of cases when you replace one tire, you need to replace both on the same axel or even all four as you cannot match a new tire (0% tread wear) with one even slightly older (at 10,000+ miles you are looking at about 20% tread wear). Again that is not Toyota or the tire manufacturers fault (well, not totally) as the modern engineering with regards to both driving dynamics and safety have advanced quite a lot from even 5-10 years ago.
So why is she responsible…
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So why is she responsible for not seeing the bent wheel? Did they replace the tire while blindfolded? Toyota should have seen this at the first appointment and at least alerted her to it prior to doing the repair. Yes, she should pay for the tire, but Toyota needs to foot the bill for the rest of it.
Assume they balanced the…
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In reply to So why is she responsible… by Tom Chase (not verified)
Assume they balanced the tire on the wheel rim. If this was done would surely have been picked up. I'm wondering if they damaged on purpose to make more profit. Not called stealerships for nothing.
I agree. How did they…
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In reply to Assume they balanced the… by Bob (not verified)
I agree. How did they balance the tire and not find this problem. Or notice it when mounting the tire before balancing? There's no way it was spin balanced and then had that kind of vibration on the road; that's the whole point of balancing dynamically. Assuming this is a legit story, find a new dealer and file a complaint about this one for shoddy service. Also find an aftermarket tire dealer. (e.g., Discount Tire). My Chevy dealer matched prices, but they didn't match the service (e.g., cheap road hazard policy) of the aftermarket place. Check tire prices at a place like Tire Rack for comparison.
Consumer reports lately have…
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Consumer reports lately have been telling people the wisest auto purchase is to buy an older Toyota or Honda and put some money into it. Way cheaper than paying for the new hot stuff, and the increased consumable costs.
I understand that girl. That…
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I understand that girl. That's why they have different levels at the time you sign your paperwork... I didn't get the tire coverage either. Thinking they would be good tires. I ended up replacing two tires but I wasn't going to buy the ones for $260 at Toyota. I went to pep boys. Now I have all four tires, the same tires from pep boys and they ride better than those did that came on by brand new 2022 Corolla... I have recently got rid of that car. I have recently got rid of that car. You have to be careful. Careful careful. I've been in the car business but they kind of had me that day....
Why would the dealership put…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
Why would the dealership put a tire on a rim that is bent?? That can mess up the new tire and it’s a safety issue letting her drive off thinking ok I spent $400 all is good now.
Not only do you have to get…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
Not only do you have to get a huge loan for car now they want fleece every penny you have for a tire and rim.
So this is where you make…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
So this is where you make lemonade out of lemons. For less money, buy 4 steelies and winter tires now that we are out of season. Then run the winter tires while you shop around for a replacement alloy wheel and tire. $200 for steelies, ~$300-500 for winter tires. ~$400 for replacement wheel, and $150 for the new tire... Same money, but way ahead.
And if you're really cheap, just get steelies and good tires, and sell the remaining OEM wheels with the tires.
And for God's sake can we stop with the low profile tires. They aren't doing anything for the typical driver, they cost too much and they don't adequately cushion your expensive wheels!
Notice she didn't tell you…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
Notice she didn't tell you what trim the Camry is, what the tire was, and how an alloy rim got bent. No, she wasn't ripped off. Rims can run in the thousands of dollars. I just spent $1400 putting tires on my Lexus RX 350. She's lucky she wasn't driving a BMW. She would have broken the plastic oil pan as well as needing the tire and rim. $1200 for a $12 gasket on that brand. So much whining...
I'm not a mechanic my first…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
I'm not a mechanic my first thought was how could they replace a tire and not notice the wheel was bent!!!
What I don't understand is,…
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In reply to I understand that girl. That… by Pamela Harrod (not verified)
What I don't understand is, if a new tire is mounted on a rim, it has to be balanced. If it was balanced at the shop, the bad rim would have been caught. The dealer released the car back to the customer in an unsafe condition. She should sue them. The bad wheel could have caused her to lose control, or even fly off the car and kill someone. Doesn't sound like retorque was completed either. A mechanic is supposed to drive a short distance and recheck the torque on the nuts. If they did that they would have felt the vibration on the bad wheel. I would not be tak8ng my car there, or to any dealerships. They all rip people off.
Is this the first car you've…
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Is this the first car you've owed? Taking anything to the dealer will cost you rwixe as much.
There is your first mistake…
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There is your first mistake. Never take your car to a dealer,guarantee to rip you off. You should've gone to your local tyre retailer.
$995 for a coverage plan!…
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$995 for a coverage plan! Per day, month or year? That could be critical information.
Without a time frame reference, it's almost meaningless.
Your car insurance should…
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Your car insurance should help after 500 deductible. If the wheel bent that is an accident.
She got scamed
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She got scamed
And how many dealers in the…
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And how many dealers in the U.S. OFFER AND EXPLAIN the wheel and tire protection plan to their prospective customers? ZERO N A D A ZILCH NONE NOBODY!
Why didn't the dealer notice…
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Why didn't the dealer notice the wheel was bent when they mounted the new tire? Something's not right here.
The Toyota dealership wasn't…
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The Toyota dealership wasn't the ones who were driving the car when it hit whatever tore up the tire and rim. Keep that in mind
The dealership must have…
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The dealership must have bent the rim hen they were working on the flat tire.How could a dealership put a tire on a bent rim there trained technicians.I would have never paid for a new rim.
I really liked my Toyota…
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In reply to The dealership must have… by David (not verified)
I really liked my Toyota sienna
xle. but once it started having rear suspension issues I found out that the warranty wasn't with the paper was right on. And some of the suspension parts like the axle has been discontinued and you can't get it nowhere. I found a used one but it was over $1,000 just for the part that's crazy I like my Toyotas but damn
Not a single vehicle…
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Not a single vehicle manufacturer covers tires within their warranty. But a road hazard protection plan either from your dealer or through a reputable tire shop. It's sad people know everything about their phone and the next generation of their phone, but no absolutely zero about something they spend tens of thousands of dollars on....
Can we address the obvious. …
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Can we address the obvious. Toyota allegedly charged $400 to install a new tire and failed to notice the rim was out of round when they balanced it???
Something is very very wrong here with the girls story and/or the dealership.
Denis, senior reporter, with 30+ years in the automotive industry, how does this not get a mention?
Chances are that if she was…
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Chances are that if she was charged 400 for a new wheel, the flat is coming from the sidewall of the car. Fix a flat repairs on sidewalls are useless when leaks are on the sidewalls of the tire.
800 for the bent rim only tells the rest of us that she was driving the car way too aggressively.
Pagination