PCS Failure Crisis Overwhelms Tesla Cybertruck Service, Causing Part Shortages and Weeks-Long Wait. Tesla Is Now Offering Free Supercharging For Owners Unable To Charge Their Cybertrucks At Home

Tesla is seeing a growing number of Cybertrucks with power-conversion system (PCS) failures. 

This vital component is essential for A/C charging or home charging.

Currently, with many Cybertrucks unable to charge at home and supply shortages of PCS parts causing service delays, Tesla is providing free supercharging to owners affected by this issue. 

The first owner to report this update is Kyle Field, who received a message from Tesla service after his truck experienced the dreaded PCS2 failure.

Tesla writes…

“Hello Kyle, we wanted to inform you that the specific part required for your vehicle is currently on back order and is expected to arrive between mid and late May. We suggest scheduling an appointment for a time when the part becomes available.

Regrettably, due to a high volume of work and limited part availability, we are unable to provide a courtesy vehicle at this time.

Please feel free to contact us on Wednesday upon your return, and we will provide the latest update on the part's estimated arrival and discuss potential options for a courtesy vehicle during your visit.

We will also be back on site on Monday at 8 AM and are happy to call you to review available options. We sincerely apologize for any inconvenience this may cause.”

Tesla’s statement was definitely frustrating; however, some time later, Kyle returned with an update he received from Tesla over the phone.

Kyle writes…

“I got an official update from Tesla about the Cybertruck PCS issue resolution:

* Tesla has pushed out a firmware update to all affected Cybertrucks that will enable Supercharging while AC is down (from the PCS failure).

* The firmware is set to bypass Wi-Fi delay so any Cybertruck owner can download it ASAP. (This has not come through for my truck as far as I can tell.)

* Tesla will be covering Supercharging for all affected owners until they resolve the parts delay, which is being worked on aggressively in parallel (should be live in the next day or so).”

Other Tesla owners experiencing similar PCS2 failures have also confirmed they are receiving free Supercharger access until Tesla has enough replacement parts to repair their trucks.

A fellow Cybertruck owner, Maaz Jilani, writes…

“Tesla added free supercharging to my truck until July 20th.

Due to the PCS2 failure.”

Below his post, Maaz included a picture of his Tesla app showing that on his specs page there is now a new free supercharging column with a July 20th expiration date.

A problem that prevents a vehicle from charging at home can be very frustrating; however, among Cybertruck owners, many seem pleased that Tesla is offering free supercharging.

A Tesla fan who goes by the X handle “The Cybertruck Guy” wrote…

“Free Supercharging is now being offered to Cybertruck owners with PCS failures.

Parts are on backorder, so Tesla cannot repair AC charging for most Cybertrucks for a few weeks. DC fast charging still works during a PCS failure with the latest update.

Tesla is providing 90 days of free Supercharging to those affected.”

Another Cybertruck owner from Washington on the Cybertruck Owners Club forum writes…

“The fact that Supercharging will be free for anyone needing to use it until the part is available is commendable customer service and the right move, saving affected owners the cost of home charging for their inconvenience.

Not a big deal for me in Washington, but really beneficial for those in areas where residential electricity costs over $0.30/kWh! I can't imagine GM or Ford providing a prompt OTA update this quickly, assuming they could even do that. Tesla's responsiveness outperforms other automakers significantly.

You should check out some GM EV forums to see how GM handles design flaws, software issues, and general reliability or usability problems.

Kudos to Tesla for proactively taking care of its customers and doing everything possible to reduce hardship for those affected.”

This is definitely an interesting perspective; however, a few other Cybertruck owners have also expressed dissatisfaction with what’s happening.

A fellow Cybertruck owner, Tom from Nashville, Tennessee, writes…

“Tesla needs to issue an official recall, not this duct tape solution!

Which Cybertruck model year is prone to these failures?”

Another Cybertruck owner reacted to the news about the free supercharger, writing…

“Cool, now can they special warranty this thing?

I’m sitting here hoping mine dies before my general warranty expires.”

Overall, Cybertruck owners seem divided on the PCS failure and the free supercharger offering. However, please let me know what you think in the comments.

Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.

For more information, check out: A Tesla Cybertruck Owner Says His Truck Had a High-Voltage Battery Error Only 15 Mins After Delivery, Now Seven Months Later, Tesla Is Giving Him a High-Voltage Battery Replacement Out Of Nowhere

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.