Like many other Toyota Highlander owners, Luis Gonzales faces multiple reliability issues with his 2021 model.
On the Toyota Highlander Owners Club Facebook page, Luis says his Highlander only has 60,000 miles and needs a new transmission. Now, another issue has developed that the dealer can't figure out.
For the first issue, Luis says, "Just an FYI- My 2021 Toyota Highlander is making a whining noise when accelerating. I took it to the Toyota dealer, and now it needs a new transmission."
Last year, when Luis had 60,000 on his 2021 Highlander and the transmission failed, it was covered under warranty. However, he's concerned with its reliability. Now, there is another issue that the Toyota dealer has been unable to fix.
First, is there a problem with the Highlander's transmission?
According to multiple owner reports, some 2021 Toyota Highlanders have been reported to have transmission problems, specifically a whine or grinding noise under drive conditions.
This issue is related to the UA80E or UA80F Toyota transmissions and may require a complete replacement. Toyota issued a Technical Service Bulletin T-SB-0008-21 that says an issue with the front carrier assembly pinion shafts may cause the 2021 Toyota Highlander, Camry, and Avalon automatic transmission to have problems.
What are Highlander Owners Saying?
A Reddit user mentioned that their 2021 Highlander XLE AWD needed a transmission replacement due to this issue at 33,000 miles.
Panna_banna says, "My two-year-old Highlander with less than 40,000 miles, the transmission started to give. Of course, the warranty is going to replace it. I'm just wondering if anyone else is having this issue as well. From talking to the Toyota tech, they said it's quite a common issue with the Highlander."
GonzarTheGreat - "I have a 2021 Highlander Platinum (35k miles) with transmission issues as well - a known issue with Toyota; TSB states either a whine or grinding noise under drive is the initial symptom."
"The only fix is a complete transmission replacement due to the part in question (PITA). Replacement transmissions are back-ordered for months. They were good to get us a loaner while this gets sorted out."
"While I appreciate Toyota acknowledging this and the fix, they are still stating this known defect is covered only by the 5yr/60k warranty. I would be pissed if this happened at 70k."
What Does Toyota Say?
Toyota says, "This repair is covered under the Toyota Powertrain Warranty. This warranty is in effect for 60 months or 60,000 miles, whichever occurs first, from the vehicle's in-service date. Warranty application is limited to the occurrence of the specified condition described in this bulletin" (T-SB-0008-21).
Elaboration:
- Possible Cause: This Highlander transmission issue is believed to be related to the front carrier assembly pinion shafts within Toyotas's UA80E or UA80F transmissions.
- Fix: The suggested fix by Toyota dealers is a complete transmission replacement, as the part in question is difficult to repair.
- Potential Delays: It's important to note that due to potential back orders, customers may experience delays in receiving replacement transmissions, as reported on Reddit.
- Warranty Coverage: While Toyota acknowledges the issue and offers a replacement, the 5-year/60,000-mile warranty will only cover the fix. Given the warranty coverage and potential delays in repairs, it's crucial for owners who are close to the mileage limit to have their transmissions checked for the described issues.
- Loaner Vehicles: As noted in the Reddit post above, some dealerships offer loaner vehicles while awaiting transmission replacements.
5,000 miles later, Luis is having another issue with his Highlander.
Luis says, “Now with 64,651 miles on my Highlander, I got this message (Voltage Abnormality, Steering Power Low). I took it to the Toyota dealer, and they said it was the battery. They replaced the battery, but the error message is still coming up when I'm making a U-turn or getting off a sharp exit. My car has been at the dealer for about five days, and they can't figure it out."
"The Toyota dealer says they've taken the car on a test drive and have seen the message, but it's not hitting any codes. They've tried 'everything' but can't figure out the issue."
Comments From Other Highlander Owners
Kevin Murdah - The same issue happened to me last year; Toyota said it was the battery.
Mindaugas Frismantas - Check your battery connections. My negative cable loosened over time and was the issue.
Keith Dutton - I follow a mechanic, Samrac, here on Facebook. He had a recent issue (not with a Highlander) that was doing something similar. The battery was good, as well as the + and - cables at the battery. He traced them down into the engine bay and found a corroded contact hooked up to the starter. He replaced it, and he had no more issues.
Shon Sumeet - I'd recommend taking it to a trustworthy local mechanic; look at the car care nuts recent video; most Toyota dealerships now can't seem to be bothered with wanting to do actual tricky fixes on cars and fob off customers, and they only want to focus on servicing and brake pad changes.
I recently wrote a story about a 2024 Toyota RAV4 with the same issue.
Jennifer Partlow-Dube says her 2024 RAV4 has the same "Engine Stopped Steering Power Low" error message. Her 2024 Toyota RAV4 XLE only has 3,900 miles on it, and she's having problems with the small SUV.
Jennifer says, "It happened to me today while idling in my garage. I just got home from an appointment. I put the car in park, idling for a few minutes. Then my car started to shake a little, and the engine just died with the error message saying, "Engine Stopped Steering Power Low."
Like Luis, she took her vehicle to the Toyota dealer where she bought the car, and they don't know what's wrong and can't find any problem with it. Check out her report here.
One user on Reddit says, "It seems this has come up numerous times with new RAV4s, but nobody has come to a conclusion as to what's causing the issue. Toyota dealers regularly say it's not throwing a code, so there's no issue, or they blame it on the battery."
Conclusion:
Luis and other Toyota Highlander owners have had transmission problems with their 2021 model-year SUVs. Toyota knows the problem exists and will replace the transmission under the 5-year/60,000-mile warranty.
Owners are also reporting other battery and error messages that Toyota dealers have not been able to identify.
We Want To Hear From You
Have you experienced transmission and other issues with a Toyota Highlander? If so, click the red Add New Comment link below and let us know.
Check out my 2024 Toyota Highlander story: I Bought Running Boards For My 2024 Toyota Highlander, and the Dealer Said It Would Be $500 to Install Them, Now They Raised the Price To $1,200
I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.
Photo credit: Denis Flierl
Comments
My Honda Pilot has 274k…
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My Honda Pilot has 274k miles and the transmission is fine. It's also original.
We had to have are…
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We had to have are tranmission replace at 38 k miles . It took Three months to get a replacement from Toyota. It wasn't covered under warranty 8 k to replace the tranmission.
2018 Highlander Limited Platinum edition. The new tranmission is working wonderful.
I bought my Toyota…
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I bought my Toyota Highlander brand new in 2004 and I am still driving it. It has been a wonderful vehicle, all I have ever replaced was the power steering pump. For maintenance purposes I replaced S belt, spark plugs at 100,000 miles, tires regular maintenance. It has never failed an inspection and I still enjoy driving it. Never let me down.
What makes the battery cost …
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What makes the battery cost $400+ for my 2017 Highlander Limited? That's what I was charged by Autonation Toyota in Fort Myers Florida to Install a new battery two months ago. They had the nerve to charge $59 installation and a $47 shop fee. After being a loyal Toyoya customer since 2000, owning 11 Toyotas, I will never deal with them again!
AutoNation Steer clear…
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In reply to What makes the battery cost … by Elliott Sacks (not verified)
AutoNation Steer clear. Said company Las Vegas whilst purchasing a new truck and refusing the warranty, one manager hit our credit reports …assume he wanted the commission of warranty…4 four more times the day we picked up the truck…we were approved taking possession, but refusing the warranty…SAW THE NEW 4 now 5 inquiries on credit reports…complained on yelp, sales mgr said come herei we will fix it, after conversation both parties deemed issue was unfixable. NEVER AGAIN….
330000 km and all I've had…
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330000 km and all I've had to do is replace brake pads on my 2018
Sadly I bought my 2021…
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Sadly I bought my 2021 Highlander used at 89,000 mi. from a Honda dealership in Ohio I was convinced by the dealership that he would stand by the vehicle and the warranties just aren't what they're meant to be. I was a fool. I purchased a vehicle from a on Saturday by Sunday. I had found the whine and the TSB about the transmission.
I immediately contacted the dealership and they said oh, that's terrible. We'll stand by it. By Wednesday I had it into a local dealership and they confirmed the. After the initial and forth and repeated denial it could possibly cost that much to fix it they then proceeded to ghost me and ignore my phone calls and requests for help.
So now I'm driving my very expensive vehicle on borrowed time.
Just call Toyota corporate…
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In reply to Sadly I bought my 2021… by Patrick McLeod (not verified)
Just call Toyota corporate and they will make the dealership do the right thing in making the repair.
I had to replace my power…
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I had to replace my power tailgate door cylinders on my 2021 Toyota Highlander, with less then 29,000 miles. The cost was over a $1,000 dollars 🤨
Our 2019 Highlander (75k…
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Our 2019 Highlander (75k miles) has the same whining noise. Dealer said $10k to replace. Toyota wouldn't help even though they've known about problems with this tranny. Traded it in.
Toyota used to be known for reliability. Not anymore. They didn't stand by there products.
We have a 22 highlander xp…
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We have a 22 highlander xp when going down the road it like my highlander has a skips or a trimble unless we take off the stop start mode then sometimes it still does it we took to dealer we bought from was told we was imagining things I love the highlander but kinda makes me mad to pay as much as we have for a defective vehicle
New purchase 2020 Toyota…
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New purchase 2020 Toyota Highlander started
Making noise at 64k miles.
My warranty ran out 2 months before it happened but they offered to fix it if we chipped in (participate d) $1000.00. .
That was 7 months ago. They say their waiting on the transmission.
I purchased a 2020 Toyota…
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I purchased a 2020 Toyota Highlander and discovered in October 2024 when I noticed a whining noise that I needed my transmission replaced. I have been waiting for 6 months and whenever I followup with the dealer I am told I am first in line. To add to this, shortly after, all my lights came up on my dash. (Power brake malfunction, engine ligh, power steering malfunction and more). My parking brake was locked and was unable to disengage it. If i tried to drive my rear passenger tire would not turn and drag. I had to have my vehicle towed to the dealership. Turned out it was the brake sensor harness was corroded. This was not covered by the warranty and cost over $1600 canadian to replace. All this under 100,000km. Starting to question the reliability of this vehicle. Any help or suggestions would be greatly appreciated!
I purchased a 2020 Toyota…
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I purchased a 2020 Toyota highlander and discovered in October 2024 that I needed my transmission replaced. I have been waiting for 6 months and whenever I followup with the dealer am told I am first in line. To add to this, shortly after, all my lights came up on my dash. (Power brake malfunction, engine light, power steering malfunction and more). My barking brake was locked and was unable to disengage it. If I tried to drive, my rear tire would not turn and would drag. I had to have my vehicle towedto the dealership. Turned out it was the brake sensor harness that was corroded. This was not covered under a warranty and cost over $1600 canadian to replace. All this occurred under 100,000km. Starting to question the reliability of this vehicle. Any help or suggestions would be greatly appreciated!
This is why you don't buy…
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This is why you don't buy cars during or after covid. Still unsure if even 2025 are good enough. Then you add on the price, hard pass
I was told that the 8 speed…
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I was told that the 8 speed transmission is NOT dependable.
Thanks to Luis for his…
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Thanks to Luis for his information. My 2020 Highlander was making sounds when accelerating. I brought it to the dealership today and it was the transmission. It only had 47,308 miles. The advisor at the dealership told me that the transmission is no longer being made and the new transmission can take 3 to 4 months or more to get. They don't have a long-term rental car at this time leaving me without a vehicle. The advisor is trying to see how I can get a rental vehicle but he doesn't know when.
I have a 2021 Highlander…
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I have a 2021 Highlander platinum with 81,000 miles. Toyota just denied the claim to cover my whining/failing transmission.
My 2021 Toyota Highlander…
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My 2021 Toyota Highlander XLE AWD at 60K miles required a catalytic converter replacement (warranty covered) now at 65K the transmission has the whining noise and required transmission replacement. Quoted price $9.3K. Waiting for dealership offers on repair. I was concerned with buying a vehicle during the COVID years and my suspicions came true! I miss my 2004 Highlander that I drove for 20 years with no problems.
Have the same issues 30k…
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Have the same issues 30k transmission noise. Toyota changed it (6 months later) and then a few days after that steering wheel all of the sudden stuff on highway with steering power low (with a bunch of other failures LTA/AWD/start stop/etc) Toyota recommending $7k worth of repairs for car that is not 5 years old and is less than 4 years old (2021)
2021 Toyota Highlander xle …
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2021 Toyota Highlander xle (75000 miles) with whining transmission. I took it to an individual transmission repairman. He changed the fluid and said it looked fine. Whining has gotten worse. Seems to shift fine. Expecting to have to replace transmission like the bulletin recommends. Why doesn’t Toyota do the right thing and do a recall??
We bought our 2021…
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We bought our 2021 Highlander Platinum in 2022. It had like 5k or a little more miles on it. We nevet had an issue untill a few months ago. My wife started hearing grinding noises in the car. We could figure out what it was. Our car now has about 70 k miles and is out of warranty but we purchased a fullbwrap war from our dealership. After research we found out about the trans problem. We took it to our local Toyota and had to pay 250 for the inspection. Of course it the trans and has to be replaced. Well Toyota says iys out of their war coverage and trys to tell us that the extended warranty did not cover whuch was a bunch of B.S. we paid like 3 to 4 grand for a full wrap extended warranty. The dealership we bought it from and purchased the extended said that it did cover they did t know what was going on. Any way they set up for our local Toyota to do replacement of trans. Im pretty sure this dealership is paying for it as whoever is over the ext warranty is just refusing. After the trans replacement just acoulle days mind you. We start getting this message of voletage abnormality low steering level and kept losing the power steering. We took it back in and they found what they thought fixed it. There was a wire or something loose. My wife picked car up from Toyota just 30 mins ago amd I be dammed its doing it again. So shes headed back. I got on here to see if I could find anytbing and stumbled upon this. So here is our story so far. I can update you when we find out more.
So I submited a comment…
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So I submited a comment earlier but have more update. Once again wr have a 2021 Toyota Highlander Platinum bought in 2022 with 5k miles. A few mths ago (our car now has 70kmiles)we started hearing a whine or a humming in our car. Looked online and seen about all the transmisaion issues. We took into Coad Toyota in Paducah Ky. They told us tgat the transmission had to be replaced. Ofcourse being 5k milea outta warranty nothing Toyota would do at all nothing. We did buy a full wrap extended coverage from Trice Hughes the dealership in Princeton Ky that we purchased it from. We even had trouble getting the extended warranty place to take care of. We got the transmission replaced and picked up 3 days ago. Welp yesterday just a day after picking it up our car starts saying voltage abnormality low steering level and the power steering started coming and going. We call Coad Toyota yhe place that replaced trans and they said bring it in that something may have not been conected ot conectes correctly. We tookin this morning. They tell us theybwould call us when found out something. They call my wife a couple hts later say she can pick it up. She picked up and drove about 2 mins and it does it again. Shes takes back and they look at it again. This time they say the power steering has completely gone out and will need replaced. Another 4 grand and it was nothing they did or caused it just a coincidence I guess and Toyota will do nothing this time either. When asked what they did the 1st time that supposedly fixed it they said oh we just ck the connections and cleared the message off. So they said pretty much nothing. I asked how they new this second time it needed replaced but didnt the 1st time. They told me they wernt sure. I tbought tbey hooked up to a machine that told them whays wrong but apperantly not on this. There is absolutely no way thia ia a coincedence. So.ething during the transmission swap and or issue caused this. We never had anything about the power steering come up untill they changed it. Several other Toyota mechanics have also saod that it is not a coincedence. I have no idea what to do but Im sick of Toyotas crap. I would like to get a word out. Someone make them be held accpuntable for shitty customer service and awfull put together vehicles they have made.
My 2022 Toyota highlanders…
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My 2022 Toyota highlanders transfer case just went out at 70k miles. Luckily I paid for an extended warranty that will cover the 4k+ expense. I’m concerned for my transmission.
I have had the same issue…
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I have had the same issue with my 2021 Toyota Highlander Platinum 70k miles and recently had a new transmission out in. About 3 days after obtaining my vehicle from the dealer I get Voltage Abnormality- Low Power steering. See the dealer" message. Along with that the icon of a steering wheel pops up and causes me to not have steering control of the vehicle. I have now taken the vehicle to 3 different dealer and have had the battery replace, the steering rack and none of which worked. Now they are saying its the engine harness that need s to be changed. I am hoping this is it and thank God I purchased an extended warranty when i got the vehicle because I would have to be fitting these bills.