A soon-to-be Cybertruck owner, Nathan, says his Cybertruck got bricked even before Tesla could deliver it to him. Nathan shared his story on the Cybertruck Owners Club forum.
Here is what he wrote…
“Today was the day I should have gotten a non-foundation Cybertruck Cyberbeast. However, an hour before I was to take delivery, the Tesla showroom called me and said they had some technical issues with the truck, and they wouldn’t release it to me.”
This is an unfortunate level of inconvenience for anyone about to hand over $100,000 of his hard-earned money to a company.
So, what caused Tesla to cancel the delivery one hour ahead of when it was scheduled? Apparently, the Cybertruck got bricked as Tesla was making final preparations ahead of delivery.
So far, we’ve seen Cybertrucks that died a few days into ownership and even others that encountered medium problems ahead of delivery; however, a bricked Cybertruck with zero customer-driven miles must be a new record for Tesla.
Continuing his post, Nathan writes…
“The prep team could not get the truck to turn on as they were preparing it for delivery. The Tesla employee told me that technicians were working on it and said that it needed a new battery. A new battery from a truck that had 0 miles on it. Has this ever happened to anyone else?”
Nathan raises a very good question, and unfortunately, he likely holds the record for the fastest Cybertruck breakdown since Tesla started deliveries last November.
Finally, Nathan concludes his post by sharing a screenshot of his conversation with a Tesla sales representative.
Here is the message Tesla sent Nathan informing him of the issue…
“Hi Nathan, I just called and left a voicemail. Unfortunately, as the prep team was working on your car this morning, they discovered some alerts on the screen. After further review from our technicians they have advised we unmatch you from this VIN. We apologize for the inconvenience but would like to ensure we are giving you a car up to Tesla’s standards. We will work on the back to find you another VIN ASAP. Meanwhile, we will proceed with cancelling this appointment and removing this VIN from your account. Please feel free to reach out here if you have any questions.”
So far, Nathan's situation looks terrible; however, fellow Cybertruck owners on the forum see it as positive, with some forum members even praising Tesla for its response.
A person who goes by the username Gaspimp responds to Nathan’s post, writing, “It sounds like Tesla handled it very professionally. You don’t want a brand-new car that needs invasive repairs. Hopefully, they’ll get you a new one soon!”
Another Cybertruck owner from Los Angeles, Jack27, writes, “Thank your lucky stars it didn’t fail after delivery, and you would have to deal with all that. Telsa’s message to you actually makes me feel good about the company.”
A Cybertruck owner, Carsly from Princeton, New Jersey, writes, “Better pre-delivery than post!”
Overall, the sentiment among fellow Cybertruck owners is that not only is Nathan’s plight not a bad thing, but that Tesla should be lauded for how it handled the situation.
This is something I'm having trouble understanding. However, please let me know what you think in the comments. Share your ideas by clicking the red “Add new comment” button below. Also, visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Courtesy of Tesla, inc.
For more information, check out: Tesla Cybertruck Becomes Extensively Corroded After Exposed to Magnet
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
Comments
Thanks for letting us know…
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Thanks for letting us know what the term 'bricked' means.
Just like any car even tesla…
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Just like any car even tesla straight from factory they have problem time to time hell i use to work at dealership 1 w dealership was Chrysler jeep and we had so many jeep Cherokees would come from the factory with engine damage and bad battery and kinda problems
I have enough money to buy…
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I have enough money to buy one. First thing…it is not attractive. It is Ug!y…and is is about as useful as an…ahem…dead battery!
I am keeping my faithful 1965 F100 that I have relied upon for going on 43 years.
While I applaud the pre…
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While I applaud the pre-delivery team. I seriously question the integrity of their quality control team considering this is a six figure vehicle. A rigorous inspection should be implemented BEFORE it leaves the assembly line which obviously isn't the case.
Factory quality control?
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Factory quality control?
Cyber truck fan boys are…
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Cyber truck fan boys are even worse that Apple fan boys. They'll forgive any flaw or problem with their truck . The level of sheer fanaticism is just shocking.
I cancelled my order.
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I cancelled my order.
I'd cancel the order if that…
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I'd cancel the order if that happened to me but then again I'm not an idiot and would never buy a garbage Tesla car. I've heard nothing but issues with everyone of their cars and they look derpy.
Plus what's going to happen once they collapse? How will anyone get their Teslas repaired or maintained?
And yeah they are going to crash hard unless musk convinces Trump to give more tax money to them.
If Musk doesn't get help from tax money he's going to be broke in 5 years. Nothing of his is real or valuable, hyperloop, solar roofs, getting to mars years ago, FSD, robots, rockets on cars, roadster, cheap space travel, spaceX, Starlink, and that's just what I can think of off the top of my head of Musk failures.
People wonder why they have…
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People wonder why they have a non refundable binding fee...
Ok, that rep did handle that…
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Ok, that rep did handle that pretty well, but IMO only a Tesla fan would even put up with that. Most people that go to other manufacturers
A) will not have that happen at all
B) would walk away from the deal completely after not being permitted to have a car because it was a lemon.
Only Tesla or Musk fans will cop something like that, thank you and ask for more.
Initial quality is seriously…
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Initial quality is seriously lacking. I wonder what the rejection rate is internally before delivery? As far as current owners commending Tesla?
Misery loves company.
Some famous car companies…
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Some famous car companies have given owners cars with dodgy engines etc from new when they should be returned and replaced, leading to a lifetime of pain, better the customer never gets a lemon and the lemon never gets to inflict massive inconvenience, emotional turmoil and large dollar loses to the customer.
"Good thing that Tesla didn…
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"Good thing that Tesla didn't deliver their piece of crap build quality to a customer". Lol. I'm glad Tesla did the "right thing" but I don't think that it should have ever happened. That's a really big f*ck up. To me, it just sounds like traditional Tesla build quality.
I don't believe this article…
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I don't believe this article because the research and the detail is so poorly written. It seems more like clickbait testing to see if people will fall for AI articles.
Wow no surprise that a tesla…
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Wow no surprise that a tesla simp who ordered a cybertruck doesn't care that he has to wait he would lick elons butt if he had the chance I'm sure . So sick of this tesla fan of crap. Their cars are not safe or of a high quality. In fact tesla has a higher percentage of fatal crashes than other car companies per million miles driven. Tesla suck
Up to Tesla's standards?…
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Up to Tesla's standards? These guys praising Tesla are amazing. They're saying it's ok to make a trouble plagued $100,000 paperweight as long as they let you know. Would they accept this from any other maker of any other product? I wish I was smoking what they're smoking.
Anything to do with Tesla is…
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Anything to do with Tesla is helping a monster prosper.
They would have to give me a…
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They would have to give me a totally different truck, because I wouldn't trust that whatever caused the problem, was actually fixed.
I have a feeling the only…
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I have a feeling the only reason they replaced it is because it wouldn't move. If they could've gotten it to him I believe they would have regardless of battery condition. I don't trust these greedy companies. They are ruthless.
What people are praising…
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What people are praising Tesla for, is a mandatory operating practice for any supplier. It's due diligence. I don't think they deserve a pat on the back for that.
With that being said, I seen the first Cybertruck on the roads of my city yesterday. It has to be the ugliest truck I've ever seen. The back end looks horrible and so do the mirrors. The entire truck looks cheaply made. For over $100,000, I don't know who would be gullible enough to buy that. I have a Chevy Silverado 2500 LTZ. It costs me a little over half the Cybertruck total cost, has significantly more features, doubles the drive range on a single tank, actually looks good, and plus I don't have to waste my time sitting around waiting for my truck to charge, or spend ridiculous amounts of money to get a charger installed. With all the added costs on a Tesla, I could probably drive my gas vehicle for 10 years and it would still be cheaper than a Tesla, and that's not including the fact the Tesla battery will eventually fail on you.
Still butt ugly
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Still butt ugly
Is this the red flag you…
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Is this the red flag you needed, Nathan? After all the other ones? Why are people still buying these things?
If anyone bought a $100,000…
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If anyone bought a $100,000 truck from any other car maker they would expect better than this.
What's wrong with you people? You think Tesla did a good job by calling him and making excuses for their products?
This is unacceptable, and if you people are crazy enough to keep paying Elon Musk for substandard vehicles, something is seriously wrong with you!
Which of the two batteries…
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Which of the two batteries did not work?
It seems to me anything…
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It seems to me anything coming out of Tesla is a source of trouble. Why buy anything at all from them?
We can dress it up however…
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We can dress it up however we want, but when you hire someone to do a job, whether that's to provide a service or product, you expect them to live up to their word.
This is what happens when our government protects manufacturers from international competition. They no longer have to live up to the standards that used to define excellent manufacturing and service, because the define what acceptable is, being the only players in the game.
You're absolutely joking…
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In reply to We can dress it up however… by Nobody Important (not verified)
You're absolutely joking right? How many years of Honda, Toyota, Kia, Mercedes, BMW keep going down the list Canoo and a few others been manufacturing and selling vehicles in the US?
Not only are you completely wrong but your comment shouldn't have even been posted because it's a total lie and falsehood.
Where do you people come from, do you have no knowledge or education? Do you not know anything about the history of this company or the manufacturers of automobiles worldwide? I just don't understand how you could lack so much to say such something so false.
Ignorance truly is bliss.
Hoo, can you imagine how…
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Hoo, can you imagine how many times that's happen to Ford and GM
How they handled it??!? 🤣…
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How they handled it??!? 🤣 Well... Had they handled it ANY other way, and delivered a "Brick".... Tesla would be TOAST!!!! How they handled it 😂🤣
Wow a other torque news non…
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Wow a other torque news non biased tesla bashing article. Smh
Pagination