A Tesla Cybertruck Owner Says, “I Begrudgingly Accepted Delivery of a Cybertruck With a Minor Issue, but Now It’s In Service For 2 Weeks & Tesla Has to Grind Down the Stainless Steel To Make The Frunk Latch Properly”

Tim Ellis, a Cybertruck owner from California, says that when he picked up his truck in October, he noticed what seemed like a minor issue with the front trunk latch.

The frunk wouldn't latch on its own and needed physical force to close. It wasn't a major problem, but Tim was still unhappy with this defect and told his Tesla representative that he wanted to refuse delivery.

Tim explains that, at the time, the Tesla sales representative assured him it would be an easy fix, so he reluctantly accepted delivery.

However, now several weeks later, what seemed like a small issue has turned into a big problem.

So far, the Cybertruck has been in service for more than two weeks, and Tesla has yet to fix the issue.

Making matters worse, his new vehicle has been passed around between service centers and is now at a collision center for bodywork.

According to Tim, Tesla has to grind down the stainless steel in the frunk so it can latch properly.

Given all this work on a brand new vehicle, Tim now says he would rather Tesla give him his money back than fix the problem.

The frustrated Cybertruck owner shared his story on the Cybertruck Owners Only group on Facebook.

He writes…

“I bought a new Cybertruck on October 9th, and the front trunk wouldn’t close without pushing it down. 

I told the Tesla representative I didn’t want the truck. He assured me it was a minor adjustment and wouldn’t be a problem to fix a week later.

I drove four hours from my house to find out it was a major repair. Then I had to drive another five hours round-trip to a different Tesla dealership, which said they could fix it in one day.

It’s now been over two weeks, and they had to send the truck to a body shop because there’s so much wrong with it.

I’ve told Tesla I want a replacement truck. Do you think this is a fair choice, given that I bought a brand-new truck and it has all this damage?”

What seems to be happening here is that although the frunk not latching properly doesn’t seem like a big deal, based on other reports we’ve seen, it could be a sign of a bigger problem.

The frunk doesn’t latch properly because, during the build, the vehicle’s panels weren't assembled according to spec.

A few weeks ago, we shared a story about another Cybertruck owner who faced a similar issue. His truck’s frame was uneven, with the left and right sides differing in length, making the vehicle appear to sit diagonally at all times.

Going back to Tim, he explains that the reason the latch issue is taking so long to fix is that Tesla has to grind down the frunk to make it latch properly.

He continues to write…

“I picked up the truck in Thousand Oaks. Yes, my office is in Monterey/San Luis Obispo, and I do sell million-dollar ranches and lake properties if anyone is looking for a great place to live!

Yeah, the system is so frustrating. It sent me to the Monterey seaside office to pick up the truck, supposedly for a four-hour service.

Turns out, they couldn’t even fix it. It needed a bunch of parts, and they had to grind the front of the frunk to make it close. 

It’s still sitting at the shop in San Luis Obispo. I’ve been there since the 14th.”

This is definitely frustrating; however, there's some good news: Tim says Tesla might be agreeing to a buyback.

Tim writes…

“Mohammed, who runs Tesla service at the shop in San Luis Obispo, has already put in a buyback request because the truck has so many issues. If you want, you can look up my truck at the Tesla service center in San Luis Obispo.”

Tim might finally be getting his money back; however, please let me know what you think in the comments.

Share your ideas by clicking the red “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.

For more information, check out: A Tesla Cybertruck Owner Says, “I Went to Tesla Service & The Receptionist Told Me I Need To Replace My Tires.” – He Adds, “I Have Only Had The Truck For 11 Months.”

Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.