I Bought a 2024 Jeep Wagoneer, It’s Been To the Dealer 6 Times Since December With the Same Electrical Issues and They Can’t Fix It

Does the Jeep Wagoneer have electric power steering issues? 

Tiffany and her husband, the owners of a 2024 Jeep Wagoneer, have experienced the frustration of repeated dealer visits. The SUV has been taken to the dealer six times to fix the same problem, with the electric power steering failing while driving and necessitating a tow to the dealer. 

Tiffany (@myfiercepearcelife), in her TikTok clip, says the Jeep Wagoneer they purchased in December died while they were driving it on the freeway. Her husband had to restart it while they were on the busy highway. 

She says, "I'm having my brand new 2024 Jeep Wagoneer towed to the Jeep dealer for the 6th time since buying it at the end of December. The electric power steering dies while I drive it, eventually dying all the way."

After they picked up their kids, the car died two more times. 

Despite the dealer's assurance that the issue was fixed after finding a loose bolt on the battery, the Wagoneer dies again the next day while Tiffany drives it. This has left her feeling unsafe, especially with her kids in the car, due to the fear and uncertainty of driving a malfunctioning vehicle.

The Jeep Wagoneer goes back to the dealer.

This time, the dealer replaced the battery, said it was fixed, and they picked up the vehicle from the dealer. The same electrical issue happened again, but the Wagoneer would not restart. So, they have it towed to the Jeep dealer. 

Now, the dealer has replaced the alternator. They tell them that it's good to go again. It's now the fifth time the Wagoneer has been at the dealer for the same issue. 

After taking it to the dealer and picking the vehicle up, the problem recurred within a day or two, causing further disappointment and inconvenience.

Tiffany's story continues 

"So, after taking it to the dealer, we picked the vehicle up, and it happened again in a few days."

"The car dies while I'm driving it, and the electrical goes out. There is no power steering; there is nothing except that the engine is still running and the car is still moving. It's terrifying." 

"They have "fixed it" 5 times with the same problem reoccurring each time after we get it back. We have filed under the lemon law and are waiting to hear back. I want a 3 Row SUV with ample trunk space that doesn't try to ghost us when I drive my family."

Tiffany answers some questions from the comments. 

Did You Do Your Research?

"We did, but now as extensive as we should. However, when you buy a car that doesn't have the best reliability, it's a statistical risk. You are risking getting one that has issues or one that doesn't have issues. It was in the back of our minds, but not at the front."

"We were focused on having three rows and second-row bench seats, and there are limited 3-Row SUVs with all that and trunk space. So, when we found this Jeep Wagoneer, this exact model, it was the only one within driving distance and had what we were looking for."

"It also had heated and ventilated seats, so I have Postural Orthostatic Tachycardia Syndrome (POTS), and getting ventilated seats is the item that I was really hoping for this time around getting a car for me."

Have You Filed For the Lemon Law?

"We have already filed, and we have an attorney, and we sent all the paperwork in, and Jeep has denied the claim. So, we are pushing back again because we have taken the car to the Jeep dealer six times to be fixed for the same problem, and they told us, 'You are good to go now.'"

What Vehicle Did You Have Before You Bought the Jeep Wagoneer?

"I wasn't getting a new car just for fun. I've had a GMC Acadia for several years. I loved the car; it was great until the computer in the car completely died. So, I drove it for two or three more years just because we didn't need a new car." 

"However, we now have three kids, and we want them to be able to sit three across the back and then have lots of trunk space to be able to travel and needed navigation and all these other things in my new car." 

So, What's Next?

"So, that's why we bought the 2024 Jeep Wagoneer. So, now we are back to looking for a new SUV that fits our family's needs. We aren't the only family looking for a good three-row SUV." 

Does the 2024 Jeep Wagoneer have reliability issues?

Several 2024 Jeep Wagoneer owners on Reddit have reported experiencing electrical issues, including battery draining, random error messages, and system malfunctions. These issues range from simple glitches to complete system shutdowns, with some owners reporting multiple dealership visits without a resolution. 

Common Electrical Problems Reported:

• Battery Draining: Many owners have reported that their Wagoneers, including the hybrid 4xe versions, experience rapid battery drains, even when the vehicle is not in use. This can lead to the vehicle being unable to start or other systems failing. 
• Random Error Messages and System Failures: Some owners have reported experiencing a variety of error messages, including those related to transmission, power steering, and other critical systems. In some cases, these issues can lead to complete system shutdowns. 
• Auxiliary Battery Problems: Some owners have speculated that the auxiliary battery, often used to power electronic components, maybe a source of the issues. 
• Software Issues: Some users have suggested that software glitches or updates may contribute to electrical problems. 

Troubleshooting and Resolution:

1. Dealer Visits: Many owners have reported taking their Wagoneers to the dealership for repairs, but some have found the issues difficult to diagnose and fix. 
2. Battery Resets: Some dealerships have reset the vehicle's computer or attempted to charge the batteries as a solution. 
3. Lemon Law Considerations: Some owners, like Tiffany, particularly those with recurring or severe issues, have considered pursuing lemon law claims. 

Conclusion:

If you're experiencing electrical problems with your 2024 Wagoneer, document the issues, including dates, times, and descriptions of the symptoms. 

• Contact the Dealer: Report the problems to your dealer and seek assistance. 
• Consider a Warranty: If you're concerned about the vehicle's long-term reliability, consider purchasing an extended warranty. 
• Explore Lemon Law Options: If you experience recurring or severe problems, research lemon law options in your state. 

It's Your Turn

Do you own a Jeep Wagoneer? Have you experienced ongoing electrical issues with your 3-Row SUV? If so, click the red Add New Comment link below and let us know.

Check out my Jeep Grand Cherokee story: We Bought A Jeep Grand Cherokee, Had Our 4th Major Breakdown In Less Than a Year, and It’s Been In the Shop 60 Days Already

I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news and providing expert analysis on Subaru, which you'll find here, ensuring that you, as a reader, are always well-informed and up-to-date. Follow me on my X SubaruReport, All Subaru, WRXSTI, @DenisFlierl, Facebook, and Instagram.

Photo credit: Denis Flierl via Tiffany