2016 Ram Truck owners are complaining of their windows falling off the tracks

This just happened to my 2016 RAM passenger side window. Heard a rattle, rolled the window down and after I powered it up, it fell repeatedly about halfway down.

Happened to me today with my 2015 2500 RAM driver side window and 20 degrees outside. Not happy to hear that after fixed it will probably happen again and I am out of warranty by a few thousand miles.

I'm elderly...it's cold out and I just had to drive my 16 RAM with the drivers window down..I started her up and let it warm up and tried rolling the window down and it came off track ..motor runs ..but..window stays down..and ..it's like 18 degrees out..they should fix this issue ..let's go to RAM..I just hope the dealer will fix it ..as I have to live on a fixed income..

I have the same problem with my 2017 ram 1500, just had it fixed, one week later did it again. back to the dealer.

I have had mine fail twice in about 6 weeks. The second time my dealer also replaced the regulator. Hopefully it will be fine now. The other comment from the dealer which is not acceptable is: Don't use your windows when it is cold out and they could be frozen. I have had many other vehicles with power windows and never had a problem. Not impressed with Dodge on this one... I am afraid to use my windows now.

I have a 2017 Dodge Ram . The drivers window has fallen out twice in the last month. Both times they were frozen I touched the button the motar was running and the window dropped This time same thing I got the window back-but then it dropped when I started driving any help coming?

Happened to me yesterday, 17 Ram 1500, going to dealer to get it fixed today. My first Dodge, I've had lots of Chevys and never had this happen...might be going back.

I'm having the same issue as all that have posted before me. Scheduled to be at the dealer this coming Tuesday. this has happened to me twice in the past week. I was able to get the window to operate after the first time but the most recent time the glass actually completely fell down inside the door. I was able to get the glass back on track but he plastic clips are definitely shot.
At least I have plenty of info and ammo from this thread to go at the dealer.

I have a 2016 Ecodiesel, this is the 2nd time I’ve had he same issue. Try to lower the window after warming up for 15 minutes and the window stops but the motor keeps going.
I’m at the dealership now being told that they can’t fix it under warranty.
This is ridiculous that Ram won’t fix this issue.
How many years have vehicles had windows going up and down and these guys STILL can’t get it right??

My 2016 ram bighorn does the same thing. Once last year the first year I had the truck. and twice so far this year. Happened again this morning. The dealership has been nothing but helpful with the situation they fix it every time. But with only a few thousand miles left on the warranty. I called RAM this morning and spoke with a woman who gave me a reference number and told me to call back when it goes back to the dealership so she can get more info and figure out a solution. I mean we all know why it's happening..it's the plastic clips. But the window mechanism is smart enough to stop going up if your finger is pinched. but not smart enough to sence the glass being frozen shut. and not destroy itself.

Ram 2017. Same exact problem. Twice this winter. Took it to dealer (st jerome, quebec) who told me "the truck is not good in winter"...first time owner, bought in May. Bad mistake. Wont repeat.

My husband bought a new 2017 ram 1500 this winter months later the driver side winhdow comes off. We get it fixed and a month later the same problem. Not really happy that this keep happening to a brand new vehicle what is going to happen when the warranty wears out? If they think we are going to pay for this two and three times a winter they are crazy!

To answer your question about “ have they fixed the 2017’s” the answer is no. Brand new truck has been in twice for this issue.

My 2016 passenger window just did same thing. Came out from store the window was down in the middle of the winter. Not happy! Hey

Well I can tell you for sure it's not only the 2017 Rams, I have a 2015 that just did the same to me and it was only 30F outside. I'm from Ontario and can't believe that Ram cannot come up with a better system. May have to change to a different company when it comes to trade in time.......

I had my 2016 Ram 1500 a little over a year and a half, and it this happened to me this past winter, just like the article describes. Took it to the dealer and they wanted to charge me over $1500 to repair. Needless to say, I declined. I can't believe Ram has not done a recall on this! Very disappointed!

My window has fallen off track for the third time they tell me to warm up my truck before I roll the driver side down this doesn't seem to work neither does taking it in to have it fixed seems to be a bad design left in the cold 2017 Dodge Ram 2500

I have 2016 ram 1500. Passengers window has come off the twice! Dealer has fixed twice. No charge. Once was in cold weather and just yesterday June 17th. The mechanic said he guarantee it won't happen again! I will keep you posted.

Afraid I made a big mistake. Just bought what I thought would be a nice 2017 Ram 1500 Laramie 4x4. Middle of July and drivers window is off the track. And what I read here, may be very costly to have repaired. Not happy. Should have went with the Chevy.

Just had it happen again yesterday for the second time taped window up till I can get it in next week not happy at all.

2017 Ram - 1st time Past January, 2nd time today. Both times drivers side. I'm out of warranty, dealer told me it would be $110.00+ for repairs.
I have presented them with the MOPAR replacement parts warranty, which says any Mopar Part/s installed by a dealership holds a approx. 24mo. unlimited miles warranty for defects or workmanship and up to $150.00 labor. (Excludes Major Repairs which have their own warranty) -

Ask me Later I'll let you know how it goes!!

Warranty Text Copied and Pasted below:
"Except as noted below, Mopar ® Parts and Magneti Marelli Offered by Mopar parts installed by an
authorized FCA US LLC dealership, including Chrysler, Dodge, Jeep
®
, Ram, FIAT ® and Alfa Romeo
locations are warranted against defects in workmanship or materials for 24 months/unlimited
miles for both parts and labor. Mopar Parts sold wholesale to an automotive service facility and installed by a professional
technician are warranted against defects in workmanship or materials for 24 months/unlimited miles for parts and up to $150.00
in labor. Mopar Parts and Magneti Marelli Offered by Mopar parts sold over-the-counter for vehicle owner or do-it-yourself
installation are warranted against defects in workmanship or materials for 24 months/unlimited miles for parts exchange only.

" Mopar parts replaced on an FCA US LLC vehicle still covered by the FCA US LLC New
Vehicle Basic Limited Warranty are warranted for the remainder of the 3-Year/36,000-Mile New Vehicle Basic Limited Warranty, or
for the Mopar 24-Month Basic Limited Warranty from the original installation date, whichever is more favorable to the customer."

After the 4th time this happened with my 2016 Ram, I asked for the broken part. I told them I was going to have a metal one one made. I just can’t afford the time and money to be replacing this thing every time I roll down my window in the cold. I was out of warranty, with a window down in winter. They have you by the balls. I had to pay for the repair but corporate had them pay it back and made a metal clip for it.
We will see how this clip hold up this winter.

My 2017 RAM is in for the third time today for repair of the window mechanism. I am told the plastic clip that breaks is designed to break if the window is frozen. It is this way to prevent breaking of the window track or the window itself which would be more expensive than the clip. Dodge engineers really blew it here. I have had many other vehicles with power windows that would just stall the motor if the window was frozen without breaking something that required you to take your vehicle in for service. Truly incompetent engineering. I would not buy another RAM at this point. Tell your friends. The only way they will come up with an acceptable fix to the problem is if it costs them in new truck sales.

I live in warm AZ, never had the problem with the window until I went to SLC, on the way home , having driven well over 100 miles , Yes the Truck was warm inside, my wife lowered the passenger window only to have it not go back up. I pulled off the freeway to try to get the window up , it slipped from my hands and went to the bottom of the door.
This may not have been real bad other than we still had over 200 miles to drive home on a freeway with temps below freezing most of the way.
I stopped at the first truck stop , 20 miles down the road, and bought a $5 mexican blanket for $21 and wrapped the inside of the door with it. Hanging out the top and bottom, and drove home with the heat on full blast.
Today I tried to see what the problem was, I quickly discovered it was a MOPAR problem. I have not been able to remove the inner panel yet , but the cable operated window is off its winding mechanism as is some metal bracket.
I stumbled across this site while looking to see how to fix it.
I will be calling a dealer today , and I am out of warranty , 3 years almost to the day and probably way too many miles .
Toyota Tundra , here I come.......