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Subaru Hit With Another Lawsuit Over Forester, Outback, Crosstrek Defective Windshields

Subaru has more bad news than good news in October. See what is happening to some new 2017-2019 Subaru Forester, Outback, and Crosstrek windshields.

Subaru of America (SOA) can’t seem to catch a break and is now hit with its second class-action lawsuit in two weeks. Torque News reported on October 16, Subaru and Toyota have a new lawsuit over recall repairs on the BRZ and Toyota 86 causing engine fires. A new class-action lawsuit filed this week seeks damages against Subaru for the drivers of 2017-2019 Subaru Forester, Outback, and Crosstrek models alleged to have defective windshields.

The lawsuit, filed on behalf of Christine Powell by attorney Peter Muhic of Philadelphia and attorneys for a Pittsburgh-based firm, Carlson Lynch LLC, contends 2017-19 Forester and Outback models have "dangerous" windshields that are prone to "cracking, chipping and otherwise breaking.”

2017-2019 Subaru Outback windshields2017-2019 Subaru Outback windshields

A similar windshield lawsuit was filed against SOA in 2017 claiming the 2015-2016 Subaru Outback and Legacy model’s windshield were spontaneously breaking. A judge ruled the plaintiff had sufficiently alleged claims on behalf of a proposed class of California drivers under a mix of state and federal consumer protection, unfair competition and warranty laws. The California judge ruled Subaru knew of the defects and the plaintiffs received compensation in that lawsuit.

The recent lawsuit says replacement windshields for 2017-2019 Forester, Outback, and Crosstrek models are not fixing the problem and contends the defect prevents "the safe and proper operation" of technology intended to prevent collisions. Subaru uses a driver assist safety system attached to the inside of the upper windshield and the lawsuit contends cracks in the windshield hamper the EyeSight safety system from working properly.

2019 Subaru Forester2019 Subaru Forester

Powell, a Wisconsin woman, says the windshield on her 2018 Subaru Forester cracked twice in an 18-month period. The suit says Subaru will not cover the cost of a new windshield or pay for recalibrating the vehicles' EyeSight driver-assist system which can cost from $1,000 to $2,000.

Torque News checked the National Highway Traffic Safety Administration (NHTSA) website and found numerous complaints about Outback and Forester windshields cracking, and some while the car is parked.

2017-2019 Subaru CrosstrekSubaru Crosstrek

What should Forester, Outback, and Crosstrek owners do?

If you own a 2017-2019 Subaru Outback, Forester, or Crosstrek and have experienced a cracked windshield for no apparent reason, you can file a complaint with the NHTSA by going to this website link, or call 1-888-327-4236. Or you can submit your contact information here and an attorney from Carlson Lynch will be in touch to review your case further.

You Might Also Like: Subaru Resumes Production Of New Forester And Crosstrek, Expect Delays If You Want One

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Photo credit: Subaru USA

Comments

Jack Rogers (not verified)    October 29, 2019 - 10:17PM

Absolutely ludicrous.

Here I am driving a Honda Accord and wanting to purchase a Subaru within 2 years time for my next vehicle.

These stories here have completely turned me off of buying a Subaru. I can't imagine replacing a windshield, then doing it again a few months later because the original problem still has not been resolved.

I'm really glad these class action lawsuits are in the works.
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Having said that - I look at the new CR-Vs and they have 1.5T engine problems with gas getting into the oil crankcase, as well as insufficient, if any at all, cabin heat in the winter. Just nuts. This problem is still going on.
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Toyota Rav4 - maybe that's an option for an ok awd system but I don't know.
I really wanted to try out the superior Subaru system....
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Philip Davis (not verified)    November 2, 2019 - 4:48PM

Windshields, headgaskets and the irritating motor turning off at red lights is nothing compared to the shady characters that sold me my 2019 Forester

Allen D Schultz (not verified)    November 2, 2019 - 11:45PM

You can sure spot the shills for Subaru. I'm not convinced the problems with Subaru windshields is because of the Eyesight system. And I don't think I should have to learn to drive safely without Eyesight to allegedly accomodate a thinner windshield for eyesight. That's an engineering problem for Subaru to solve. I've been driving for 45 years and I seamlessly switch between vehicles with and without various safety features. I do not need Eyesight. It is a safety net and under normal circumstances it isn't used or needed. But we all know that in normal circumstances accidents will happen, so yes, I will appreciate it when Eyesight saves my tail. Subaru offered it for sale, I felt it was worth it, and I want it to work. If a thicker windshield solves the spontaneous cracking and that compromises Eyesight they can refund the premium price for it. All this said, I love the car, it is my 4th. I owned a Subaru when half the shills were not even born. So don't pretend to tell me how I should drive.

Jordon Berkove (not verified)    November 25, 2019 - 6:19PM

2019 outback has 1" long horizontal fibers apparently molded into the safety glass. These may be a week point and my week dealer is non-responsive as it has not cracked and you cant see it well. Use Polaroid glasses and take a trip on a sunny day and you will notice it.

RAY Charbonnneau (not verified)    January 16, 2020 - 2:22PM

Windshields can crack do to stress and heat/cold transitions. Nothing has to hit the glass. It is called a stress fracture. I have seen it even on brand new cars. On modern cars, since the cars seal up tight and the air/heating systems work really fast, the stress on the window is even greater. I think the standard glass window is not adequate for the swooping Outback front windshield. I was planning to get a 2020 Outback. But, with all this windshield stuff and the cost or replacement with the eyesight system, I may go another route.

Karl Hockenbarger (not verified)    February 15, 2020 - 9:04PM

I put 4 windshields in my 2015 Outback between April 2016 and December 2018. It seemed like any piece of sand would pit the windshield, then it would crack. Bought a 2019 in December 2018 and sand hit it within a month and cracked it, necessitating replacement. This morning as we were going to breakfast my wife pointed out a crack growing from the bottom of the passenger side windshield. We didn't hear or see any impact. I heard and sometimes saw the earlier impacts that created cracks in the past. There is no evidence of impact to the glass. I have been convinced for some time that the Subaru windshields are less impact resistant than our 2010 Kia, which has 2 or 3 sand pits, but no cracking.

Janis Rosenburg (not verified)    February 17, 2020 - 7:01PM

Bought my 2020 Subaru Outback on January 30, 2020 closing the deal at 8:30 p.m. The next morning I noticed a stone chip in the windshield. I had only driven this car home from the dealership and to yoga the next day. The dealership attempted to “fix” the chip but then agreed to replace the windshield. Today, February 17, 2020, as I am driving on a highway with only one other small car in front of me and in the other lane, I hear a small “ping” sound on my windshield. There was a star shaped chip. One hour later, my windshield has cracks radiating over 1 foot on each side of the “chip” and 2 cracks over 6” long going up and down. I hope that I make it home.

Ray Charbonneau (not verified)    February 17, 2020 - 10:12PM

We were looking for a new car last week. I wanted another Outback. But, the windshield issue was a deal breaker. So, we bought a Honda CRV.

Carl Holt (not verified)    April 7, 2020 - 1:59AM

Three weeks ago at night I heard what I would call a pebble hit my windshield on the passenger side. My "granddaughter" who was on her cell phone Facebook said she did not hear it. The next day I noticed that the windshield was cracked about a foot across from the right edge. I was thinking I had to get it replaced. I am glad I didn’t do it immediately. Last week I heard a pebble hit the left edge of my windshield and it cracked the driver’s side. Both times I did not think it cracked at first because past cars took much heavier hits without cracking. Both cracks are heading toward each other.

Nino P (not verified)    June 15, 2020 - 7:30PM

Oh my! I am shocked while I was reading these comments. I own a Crosstrek 2018 and already had 2 episodes of Cracked windshield ( first one was January 2019 then the most recent is in fact today June 15,2020). The first one, for no apparent reason it created a small crack in the middle then it got longer and longer and needed replacement/ this most recent one- I heard a small debris hit my windshield but it was not loud but good enough to crack (again) the windshield. I thought I am just unlucky but seeing this validated my theory that Subaru's windshield is substandard and should be recalled.

Sue Peterson (not verified)    July 29, 2020 - 8:47PM

I'm scheduled to have the windshield of my 2018 Outback replaced tomorrow morning. Each time, a rock has hit the windshield and the crack has expanded within minutes, never an opportunity to get a chip repair. This one is the worst, with approx seven fingers of cracking, one of which is one inch away from being top to bottom, and one that has spread from the lower right corner across to almost the mid point of the windshield.
I have never broken this many windshields. It seems that every little rock causes a catastrophe. Subaru needs to get different glass. They increased the thickness to reduce road noise, but the glass is too brittle.
Also, Subaru needs stronger paint to resist chipping. I tried to remove some tree sap with my fingernail and the paint lifted off my hood!
Otherwise, I've never enjoyed a car more! And I love the 6-cyl engine.

Susan Ruiz (not verified)    September 2, 2020 - 9:30PM

Replaced a cracked windshield with Subaru last week. I could run my fingernail in the crack. The glass was separating. Less than a week later a new chip which is spreading out. The glass is cheap and doesn’t appear to be very safe. It was $1100 for the first windshield. Let’s see if they fix it.

James Folkwein (not verified)    December 7, 2020 - 4:06PM

Until Subaru Corp.. dealerships and affiliates need to grow up and take responsibilty for faulty/weak windshield glass it should not take legal action to corrrect a problem and change auto glass supplier. It looks like all Subaru vehicles have had this problem. Just do an internet search and see this for yourselve. Perhaps we all need to carry around in our glove boxes rain-x windshield repair kits?

Jay Morris (not verified)    January 6, 2021 - 12:36PM

For the 2nd time in a 30 day period I have had to repair my 2020 Subaru Forester windshield due to a crack. The crack happened while driving on local roads when a VERY small pebble struck the driver-side windshield and cracked it. In my 50 years of driving, I have never seen a windshield crack so easily like this with such a small pebble hit, and it happened 2X in a 30 day period (1) Dec. 09, 2020 1st repair, and (2) Jan. 05, 2021 2nd crack). Something is defective with the strength and integrity of this Mfg windshield.

Donna Fellows (not verified)    February 11, 2021 - 1:42PM

I bought my 2019 Outback July of 2020. I had the car for about 2 months and the windshield cracked when I wasn't even driving it. The dealer did replace but now 3 months later and my replaced windshield just cracked. That's 2 in a 3 month period.

Katherine Lein (not verified)    October 30, 2021 - 4:02PM

I have a 2020 legacy with the same problem. A rock hit near my windshield wipers on the driver side, cracked instantly all the way to the passager side.

Alicia Brashears (not verified)    August 1, 2022 - 12:25PM

I have a 2013 Subaru Crosstrek and we have a Crack in our windshield. We'd like to know if this covered??