2018 Subaru Outback, 2015-2016 Subaru Outback and Legacy windshield lawsuit
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Subaru Loses Lawsuit Over Faulty Outback Windshields

Subaru of America loses the lawsuit over faulty windshields. See which Outback models are affected.
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Subaru of America was hit with a lawsuit last year claiming 2015-2016 Subaru Outback and Legacy model’s windshield were spontaneously breaking. Law360 reports this week a federal judge in California said the drivers have standing and adequately pled that Subaru knew of the defects.

U.S. District Judge Yvonne Gonzalez Rogers said Lucia Luong, a California woman, who claims her 2015 Subaru Outback developed a crack that had “spontaneously appeared” at the base of the windshield, had sufficiently alleged claims on behalf of a proposed class of California drivers under a mix of state and federal consumer protection, unfair competition and warranty laws.

After taking her Outback wagon to the dealer, she was denied warranty coverage. The California woman filed a lawsuit in June 2017 alleging Subaru knew as early as 2014 that Outback and Legacy windshields were designed and/or manufactured with a defect and the company knew this in 2014. The California Judge says Subaru knew of the defects and the plaintiffs will receive compensation.

Luong isn’t the only Outback owner that has had windshield issues with the Subaru Outback. Her attorneys cited there have been “hundreds of thousands” of complaints to the National Highway Traffic Safety Administration (NHTSA) by other Outback owners reporting they also have had their windshields spontaneously crack.

The class action lawsuit claimed the windshields of 2015-2016 Subaru Outback and Legacy models “contain one or more design and/or manufacturing defects that cause the windshield to crack, chip and/or fracture.” Luong's lawsuit against Subaru of America was filed in the state of California, District of California- San Francisco, where the plaintiff lives and was decided by a trial by jury.

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Photo credit: Subaru USA


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Comments

My windshield cracked in 2015 after being hit by a stone from a nearby dump truck on a US Interstate. The installation of the new windshield at my dealership proved faulty and resulted in a 48 day stay at another dealership to find that the black box which controls the emergency brake was compromised by water leakage from the replaced windshield. This was in 2016.
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I own a 2018 Subaru Outback Touring. My windowshield cracked and was replaced at my dealership on April 6, 2018 at a cost to me of $1,128.81. On June 18, for no obvious reason, my windshield cracked again. My dealership searched the windshield top to bottom. They pointed to a spot the size of the tip of a pin as the cause ... they refused to replace nor even discount the cost of a new $1,100.00 windshield. Realizing this is likely to occur over and over, I am sick that I spent $50,000 for a car that, two new windshields later, has now added another $2,200 to my cost and a ton of frustration to my ownerdhip experience. Based on my experience with post-purchase service support..... run, don't walk, away from this model Subaru!!
Yesterday my son and I were sitting in the car(2018 Outback Touring) and we hadn’t even left the parking space yet and we both hear a loud popping noise and a large crack appeared and started spreading almost the entire length of the windshield. It was a spontaneous crack with no reason and no chips or areas of concern prior. I called my local dealership and they were so rude and told me it was my problem and that I should just submit it to my insurance to pay. Not happy!
Same here, a large windshield crack caused by a tiny point on my 2018 OB today. I drove to a nearby Subaru dealer they refused to fix it under warranty. I dig out a file, Subaru's "12-192-15R", about extending warranty for 2015-16 OB windshield. It seems the same manufacturing problem still existed on 2018 model, the windshield is very easy to get crack.
Has anyone else noticed millions of pinpoint dots all over the windshield of their 2017 Outback, that esp show up when the sun shines on the windshield.
I have a 2018 Subaru Forester with a cracked front windshield. It too has a spontaneous crack that happened on June 9. It is August 18 and Subaru still does not have a replacement windshield. A second long crack has appeared while sitting in my driveway. Even though my car has a full body warranty, Subaru says I must pay over $1,000 to replace it.
Apparently Subaru has done nothing about this problem. I just purchased a brand new 2019 Subaru Outback 3.6R Limited. Drove it home from the dealer and parked it in the garage. Came out 2 hours later and the windshield was cracked 23 miles on a brand new car and the windshield cracks for no apparent reason.Dealer will replace it under warrants, but now I'm affadi this may be a continuent problem.
Same here. 2018 Outback parked in the garage one night, next morning going to work windshield had a crack. We leased this car after returning our 2015 outback which had the very same issue. waiting for Subaru to acknowledge it and issue service recall. seems this is also going to be a class action.
Minor pebble has broken our windshield twice. The crack extends across half the windshield in a manner I have never seen before .looks more like a house window break instead of a windshield. I will never purchase a Subaru again and would recommend no one else buy one. Same thing has happened to a friend.
My 2015 Subaru Outback sustained a windshield stone break in 2015. It was replaced in early 2016, but the seal leaked and caused the computer on the firewall to be water damaged which locked up the electronic parking brake twice in the next eight months. Both instances required a flatbed haul to a dealership. Finally, after another window replacement and 48 days in the shop the problem was resolved. In Colorado, where I go frequently, many vehicles sustain windshield damage each year and it has nothing to do with the auto maker.