The Toyota Brand Engagement Employee That Called Said My Vehicle Was Manufactured in Kentucky and Joked That They Probably Made My Car on a Friday

Sometimes, Toyota gets some bad press, and we report on it. Today, however, we learn that Toyota did make it right after a problem developed with a new vehicle, as reported by a new Toyota owner who found water leaking into his 2025 Camry.

Here's his story:

"Hey everyone, just wanted to share my recent experience with my 2025 Camry in case it helps someone else who might be dealing with something similar.

Several months after purchase, I started noticing rainwater pooling on the driver's side floorboard, mostly behind the front seat. Turns out there was a leak somewhere in the firewall or something that eventually led to mold forming inside the car. The dealership said it would require major disassembly (dash, seats, and flooring) to find and fix the issue.

To their credit, Toyota corporate reviewed my case and approved a full Lemon Law replacement. I had the option to choose a repurchase or a one-for-one replacement, and I went with the replacement. Since there were no exact matches available, they're currently ordering a new one for me.

Major props to Toyota for honoring the warranty and helping me through the process. If anyone has questions about how the Lemon Law process went or what documents I had to send, I'm happy to help."

Related article: 2025 Toyota Camry Complaints – "I Just Won My Lemon Lawsuit On My 2025 Toyota Camry, I Plan On Getting My Money and Getting a 2026 Camry Model"

What to Look for If You Bought a 2025 Camry 

Not only is it refreshing to hear a positive testimony like this one from a Toyota owner, but it also has the added benefit of the owner alerting other Toyota Camry owners what to keep an eye on in case this happens to them too.

Related article: Dealer Won't Honor Your Warranty? Here's What To Do And Why You Should Not Give Up

If you own a 2025 Camry, especially a newer model, it might be worth checking your carpet after heavy rain. If anything feels damp or smells musty, get it checked early — especially under warranty. This isn't necessarily a widespread issue, but it's something to watch out for. ―OP

According to a few additional thread remarks by the OP, he shares this with readers:

1. This link is where the OP initiated the process, stating that the Toyota Brand Engagement staff was very helpful throughout.
2. Toyota temporarily provided a loaner while the car was being repaired, but strangely enough, allowed him to drive his original car afterward until the replacement car could be delivered. One post comment points out that if the OP has an accident with the car, it could break the deal toward receiving the new replacement.
3. The Camry does have a sunroof, but that was determined not to be the source of the leak.
4. The entire process took 40 days.
5. Toyota is replacing the car (an SE model) with an identical one and is offering to provide it with an optional color choice in case the OP would like a different color.
6. The OP provides a partial VIN and confirms with another thread comment that the Camry was manufactured in a plant in Kentucky:

So here's the general info from my VIN: 4T1DBADK2SU****** That should cover the model, engine type, and plant code if that's what you were looking for." ―OP

4T means Kentucky. ―Plop0003

Yeah, the Toyota Brand Engagement employee that called said my vehicle was manufactured in Kentucky and made the joke that they probably made my car on a Friday. ―OP

A check of the partial VIN on the NHTSA website confirms that this model was manufactured in Kentucky.

Past Complaints About the 2025 Toyota Camry

In an earlier article, we covered a story where owners of the 2025 Toyota Camry listed the following complaints:

1. Toyota PDA is Rough―Proactive Drive Assist helps drivers by gently braking or steering to avoid other vehicles, pedestrians, or cyclists, and also assists in navigating curves.

The automatic braking can be a bit either too aggressive or a bit too slow to react...feels very.... Inhuman." ―Inferno2727

2. Paint Chipping Issues―Toyota Nation website reports multiple paint issues on the 2025 Camry models that appear to be due to small bubbles rising beneath the paint, eventually resulting in flaking.

3. Interior is Kia-Like―In short, one forum comment complaint is the typical one we hear about in most new cars being too plasticky with unapologetic gapping.

Most of the interior feels like you could easily tear it apart with your bare hands, and l don't see it holding up for 20 years like my old one did." ―WhoAccountNewDis

4. Seat Lumbar Support Sucks―If any level of comfort is essential to you while you drive, nothing kills a deal with a car buyer quicker than discovering that the seat lumbar support sucks.

The tech at the dealership said this is a common issue they're seeing, not just with Camrys. Mine feels like a plastic bottle compressing." ―WhoAccountNewDis

5. Bumper Threatening to Fall Off―Bumper attachment issues failing to be fixed by a dealership after multiple attempts led one 2025 Camry owner to use the Lemon Law to get his money back.

Reported the issue in my first 200 miles…Clips not holding the bumper causing the bumper to be misaligned, and screws backing out…I replaced the bumper 3 times, got new clips 4 times…submitted a lemon lawsuit and got them to agree to buy back the car…I plan on getting my money and getting a 2026." ―Tturaider28

Have You Had a Positive Experience with Toyota Using a Lemon Law Claim? Tell us about it in the comments section below:

For additional articles related to Lemon Law claims, here are two titled "Has Anyone Had Success With Lemon Law On Their CT (Cybertruck)? ―Here is What It Takes" and "Used Car Dealer Forced to Buy Back As-Is Car It Sold.”

COMING UP NEXT: I'm Being Sued for $30,000 for a Car I Hit a Year Ago

Timothy Boyer is an automotive reporter based in Cincinnati who currently researches and works on restoring older vehicles with engine modifications for improved performance. He also reports on modern cars (including EVs) with a focus on DIY mechanics, buying and using tools, and other related topical automotive repair news. Follow Tim on Twitter at @TimBoyerWrites as well as on Facebook and his automotive blog "Zen and the Art of DIY Car Repair" for useful daily news and topics related to new and used cars and trucks.

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