Baby, it’s cold outside! And that is apparently the problem for several owners of 2016 Ram trucks. They are complaining on a Ram Truck forum about their windows falling off the tracks and down into their doors. It is mainly happening to the driver’s side window and only in cold weather, the worst possible time to have your window disappear.
Jimbo, from Michigan, started the ball or window rolling. “Anyone have trouble with their drivers window falling off track? I have 2 (16's) and both did it. I tried to roll the window down, motor was working, window stayed in place. Granted, it was cold out and apparently they were frozen. Anyways...when it got a bit warmer, as I was driving, the window fell down. Never had this happen on any other vehicle (or my 2013 or 2014 Ram). I'm wondering if I have to worry about this every time it gets cold out. Seems like they'd have a safety device or something on these power windows.”
Jared, from Vancouver, jumped in. “I think mine just did the exact same thing, I'm going to go down to the dealer and hopefully they can take care of it today as its my only vehicle.”
Drivers are alarmed at how often it is occurring. “This is very common on the '16 models, our dealer said he has had them in all winter. It's happened twice to mine and the last time we didn't even roll the window down and weren't in the truck.
They designed the window track differently this year and it doesn't work. Everyone needs to let them know so that they will do something about it rather than just putting it back on the track and waiting for it to happen again. This is fine while its under warranty but do you want to be taking your truck in for this the rest of the time you have it?”
A Mississippi owner, who calls himself Draft, hasn’t had it happen, yet. “This is troubling to me. You would think that this would show up during testing. Ram should back these with a fix of some kind. Since I already have the headlight flicker this just adds to my worries.”
Kevin, from Maryland, asks what seems to be the obvious question. “Is this only a problem with the drivers side window or is that the side that is used the most so having the most problems? I would assume both sides have the same design. Reason I ask is my drivers side window makes some awful creaking noises when I first hit the button to roll it down. It sounds like its going to fall off the track. Its fine going up.”
Ranman, from Ontario, isn’t happy with his dealer’s response. “It happened to my 2016 last weekend. Took in and dealer fixed under warranty and proceeded to tell me if it happens again they will not cover it?? They said it happens when the window gets frozen to the top of the door and you try to roll it down. They told me are you ready for this,"wait for the truck to warm up before trying to roll down the window"!! Now it just happened again this morning. Cant wait to go see them next week and see what they say.”
Jared says his dealer is being very proactive about the issue. “I was actually pretty impressed with my dealer, not only did they take my truck in right away unannounced to put the window back on the track they told me that they have decided that they're going to replace the whole window regulator assembly and have ordered one.”
James, a new Ram owner, says they all need to band together to make Ram address the issue. “We all need to contact Ram about this, blaming the driver for a bad design is pathetic.” James adds, “This has everything to do with poor design and shoddy workmanship. How hard is it to make a vehicle in which the windows don't fall out when the temperature goes below 32 degrees? Can't be all that hard, they seemed to have done it for the last 100 years.”
Thunderhorse, who posts frequently on the forums, suggested that they take their concerns straight to Ram. “If everyone were to contact Ramcares that may get you some traction in getting a TSB.
Several of the 2016 Ram owners have resorted to taping their windows closed until they can get to the dealerships, convinced that they will fall down again. That has to be very annoying and is not acceptable on a new vehicle.
Another Ontario driver is very frustrated. “have had my truck for 3 weeks now and happened for the second time today and that was even after running/driving for 25 minutes. yes I'm in ontario, canada but none of my other trucks ever had this problem.” That certainly dispels the idea that warming the truck up would avert the problem.
Cowboy, from Rochester, MN, also joined the no window club. “This happened to me too. The dealer said that Dodge is receiving thousands of complaints.”
It will be interesting to see if Ram issues a technical service bulletin to fix all of the windows that are falling off their tracks. As long as they know what the problem is, it should be an easy fix. The other big question is “Have they fixed it on the 2017s”?