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My 2025 Chevy Silverado Trail Boss 231 Miles In, Lost Power Steering and Brakes, the Dealer Replaced the PS Unit Twice, and it Still Has Metal In the Fluid

A 2025 Chevy Silverado Trail Boss owner is having problems with his truck after only 231 miles. He lost power steering and brakes. The dealer has replaced the power steering unit twice, but it has been at the dealer for 38 days and remains unresolved. 
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Author: Denis Flierl
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It's the second time in a week that I've encountered a 2025 Chevrolet Silverado Trail Boss owner experiencing issues with their brand-new truck. This raises a red flag. Is there a recurring issue with the Trail Boss that potential buyers should be aware of?

Imagine being a 2025 Chevy Silverado Trail Boss owner, facing serious issues with your truck after a mere 231 miles. The power steering and brakes fail, leaving you in a precarious situation. Despite the dealer's efforts, including two replacements of the power steering unit, the truck remains at the dealer's for 38 days, with no resolution in sight.

Jim Post says on the Chevrolet Silverado Owner's Facebook page, 

"I have a 2025 2500HD Chevy Silverado Trail Boss, and it lost its power steering and brakes at 231 miles. The brand-new truck has been at the Chevrolet dealer's service department for 38 days. They replaced the entire power steering system twice, and there are still metal shavings in the p.s. fluid. Has anyone else had this issue? It is a 6.6-liter gas engine."

This is how it likely went down. Imagine Jim staring at the calendar, a red circle around today's date. 

"Thirty-eight days," he mutters to himself. It's been thirty-eight days since his brand-new, shiny black 2025 Chevrolet Silverado Trail Boss had been a permanent fixture in the dealer's service bay, not his driveway. 

He's retired, and he bought the truck with dreams of hauling his fishing boat to remote lakes, of feeling the power of a fresh engine under his foot. Instead, he felt only a simmering rage.

The odometer read a pathetic 231 miles when it all went wrong. He was leaving his subdivision, heading to pick up lumber for a weekend project, when the steering wheel suddenly went dead in his hands. 

A terrifying, muscle-straining fight ensued as the power steering vanished. Then, the brake pedal turned to concrete. He'd wrestled the two-ton beast to a shuddering halt just shy of a neighbor's mailbox, heart hammering against his ribs.

He called the Chevrolet dealer, and they said, "Tow it in, and we'll take a look at it." The tow truck arrived, a grim reaper for his new truck excitement. 

At the Chevrolet dealership, the service advisor, a young man named Gary, assured him it was "probably a faulty power steering unit." Jim sighed, annoyed and wondering, "But it has less than 200 miles on it." 

Now, two weeks later, Jim gets a call from the Chevrolet service department." Good news, Mr. Post! Your truck's ready." 

Jim practically sprinted to the dealer. He drove it off the lot, the engine purring, the steering smooth. He nearly made the 5-mile ride home when he felt the steering wheel tighten in his hands again. The power steering is gone again.

"You've got to be kidding me," he mumbles to himself.

Another phone call to Gary. "Bring it back," he says. "This is crazy," he mumbled, loud enough for the service advisor to hear.

Fast Forward Three Weeks

"We've replaced the unit again, and we've done a full system diagnostic," Gary assures Jim as he picks up his Silverado Trail Boss HD pickup.

Jim was still seething because he had to cancel his fishing trip. 

He was borrowing his wife's Chevy Equinox, a vehicle ill-suited for his lifestyle, and every time he saw it, he saw the phantom image of his Trail Boss, abandoned and broken.

Finally, Jim's Trail Boss was fixed, or so he thought.

When Jim gets home, he pulls the cap of the power steering unit and checks the power steering fluid. He can't believe what he sees. 

Metal shavings are floating in the amber fluid. 

He calls the dealer and demands that his truck be fixed, or there will be hell to pay. 

Now, after 38 days, Gary called again. "We think we've identified a deeper electrical issue, Mr. Post. It's… complex." Jim gripped the phone, knuckles white. Complex? 

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He'd paid a premium for a truck that couldn't even make it across town without failing. He wanted his truck back, fixed, and reliable. He wanted his truck to go fishing, not the cold dread of another breakdown. The dream of the open road was quickly being replaced by the nightmare of the service bay.

Is there a problem with the 2025 Chevrolet Silverado Trail Boss power steering?

While some 2025 Chevrolet Silverado 1500 models, including the Trail Boss, have experienced power steering issues, it's not a widespread problem affecting all trucks. 

James Jones, on the Trial Boss Nation Facebook page, says, 

"My 2025 Trail Boss just left me stranded. I had taken it in due to all the alerts coming on while driving down the highway, causing it to go into limp mode. I was told the truck was fine from the GMC dealership after they had it for two weeks and said they could find nothing wrong."  

"Tonight, I got stranded because the same thing happened, but this time, I lost power steering. I parked, and the truck wouldn't start back up.  The start button was green, but the vehicle wasn't starting up or running."

Should Trial Boss Owners and Potential Buyers Be Concerned? 

If you are considering purchasing a 2025 Chevrolet Silverado Trail Boss, it's always a good idea to research the reported issues thoroughly before buying the truck.

GM Authority says, "General Motors has released a Service Update for certain units of the 2024-2025 Chevy Express van and 2025 Chevy Silverado HD pickup produced with power steering pumps that could fail prematurely. The bulletin expires at the end of the involved vehicle's New Vehicle Limited Warranty period."

"Service Update N242485780 warns that an unspecified number of some Silverado HD and Express units may contain a power steering pump that may prematurely fail. It's unclear what causes the premature failure."

Here's Another 2025 Chevrolet Silverado Trail Boss Story

Nicholas has just purchased a 2025 Chevrolet Silverado 1500 LT Trail Boss, thinking it's a great truck. However, he is having second thoughts about the purchase. He's had more problems with it in just a few months than any truck he's ever had. 

Nicholas Gross shares this on the Chevy Silverado and GMC Sierra Owners Facebook page. 

He says, 

"Holy freaking gremlins. This truck is a piece of work. In March, I bought a new 2025 Chevy Silverado LT Trail Boss, and I've never had this many problems with a truck in such a short amount of time," Nicholas vents his frustration. 

I've already had to replace both rear cameras due to moisture damage and the camera harness due to a broken clip. Additionally, I've had to replace the door latch because the door wouldn't open, and I've lost all sound in my truck, including turn signals. Now, my CarPlay isn't working. 

For the amount of money we pay for these trucks, I definitely shouldn't be having these issues.

And another thing, has anyone ever had an issue with water getting inside your backup and hitch cameras? 

My Silverado's tailgate cameras are both blurry and full of condensation. I'm going to take it back to the dealer, but I'd like to know if this is a common issue.

Conclusion:

Some owners have reported loss of power steering, steering wheel lock-up, and warning lights related to the power steering system. However, many other owners report no issues with their 2025 Trail Boss trucks, including the power steering. 

It's Your Turn

Do you own a Chevrolet Silverado, and what are your thoughts on the truck's quality and reliability? Click the red Add New Comment link below and share your experiences! Your feedback could be invaluable to other owners and potential buyers.

I am Denis Flierl, a Senior Torque News Reporter since 2012. My 30+ year tenure in the automotive industry, initially in a consulting role with every major car brand and later as a freelance journalist test-driving new vehicles, has equipped me with a wealth of knowledge. I specialize in reporting the latest automotive news, providing expert analysis, and covering owner stories, ensuring that you are always well-informed and up-to-date. Follow me on X @DenisFlierlFacebook, and Instagram.

Photo credit: Denis Flierl via Jim Post

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Comments

Steven (not verified)    August 23, 2025 - 11:50PM

Had the same issues with the trailboss I bought 6 days ago has less than 150 mi. On it. Now they want to comepick it up and said they would try their best to find me a RENTAL CAR. PRETTY Sure I just bought a 100k truck less than a week ago. WTF

Gary smith (not verified)    September 2, 2025 - 5:28PM

Where do I start…wheel alignment at 6800 miles, tires were cupping…came from the manufacturer like that. Tires cupping. Wheel alignment at 12k miles, tires still cupping. Air bag recall, other electrical recalls. Today no power steering. Taking it in to have it looked at and put on the alignment machine, tires still cupping 26k miles


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Ron Rivas (not verified)    December 14, 2025 - 4:15PM

I bought a 2019 trail boss, I had it no more than a couple of days when I had backed up into a driveway and then tried to pull out, something I do hundreds of times a month parking spaces incline forward reverse, to achieve a change of direction,
Right away I noticed the truck isn’t grabbing its gears correctly sometimes it would drive off like it’s in first gear, but it would skip second and even third and then slam into fourth, which would obviously cause problems with the entire drive train by beating up the joint, etc., I could not believe a brand new truck would do,
When I took it to GM to be serviced, they said there was six more trucks in front of me with the same issue and they only had one transmission tech and it would be better to bring it back in a month or two, however, they did not write up my service request. This went over my head the first time., I brought it back the second time they could not take the truck, they scheduled me a time to call them to see if they’d be able to take it the following month, this went on for sometime till one of the employees who would probably be fired for telling me,
Said to me Ron, you gotta make him write up your request , I said to the employee, isn’t that what I’ve done by trying to drop it off at service and telling you what’s wrong with it, they said yes, but you got to make sure that they articulate that in writing, what they’re doing is kicking the can down the road if it’s not written up properly, and they continue to reschedule you for service, and conveniently overlook, the details that you’re requesting in my case , transmission, slipping, slamming itself into multiple different years. It should not be going into., you won’t be eligible for the lemon law, you must make them write it up, articulated perfectly each time ,
As a result of their purposely done scam, but not writing the thing up the first couple times I brought it there for the issue, it would have to be brought in three more times for the same issue, in order to be eligible for the lemon law status,
By the time they said, they fix the truck now from 4 to 6 months later multiple times to the dealership, I drive out of the dealership, and it was like they had done nothing, by taking it into a parking lot, back into a parking spot, pull forward out of it, leave the dealers driveway, again the truck would already be in first gear somewhere in there, but it would miss second and or third slam into the next gear whatever that was, in an eight or 10 speed it’s kind of hard to figure out which gear it’s actually in, it was so ridiculous, approximately two years of dealing with that five times to the dealership, five different rental cars, five different times having to inconvenience friends to bring me to the dealer to drop my truck off, or get an Uber, and or rental car,
Finally got in touch with the lemon law people, who started the legal process for me, in the interim. I spoke to GM about replacing a truck once the lemon law took affect and they would have to give me a full refund., of course, because they scammed me. I lose the prorated amount they have to pay me back because they did not write up the service request like the employee taught me. They were doing as a scam., upon being awarded with the lemon law , refund, you’re allowed to transfer the tax you paid to another vehicle as long as it’s from GM in my case steps approximately $10,000,
So I spoke to the women at Chevrolet, who was handling the refund, and told her I love my trail boss. I just need one that works. Can I buy another one to have they fix the transmission issues yet? She said no absolutely not. Do not buy another trail boss. Do not buy a GMC and she named a couple other versions of the truck from GM, she said I’m still getting them in Ron. They’re having major issues., again this woman for her honesty would’ve been fired from you for telling me the truth, I asked her about a Cadillac Escalade because I’ve been looking at them, and I needed to try to recover my taxes, she said she’s not getting any returns on the Cadillac transmission. They’re clearly done by a different area of their manufacturing., and I would be safe to get the Escalade , unfortunately when I went to return my truck, it was a rainy day, my girlfriend who met me there, got out of her truck and slipped and fell, hit her red on the concrete, I had to take her for an MRI, because of that and all the hell that GM put me through leading up to it, and the caveat that that Cadillac Escalade was having problems delivering all of its options, they had an auto pilot mode, offered in my build process , but in doing very quick research on it it was soon brought to my attention that that and other options were not available because of part shortages at the time
So consequently, I was not able to buy the Escalade just too scary for that kind of money in this kind of issues with GM,
So unfortunately, I had to go back to the old reliable Toyota motor company would never let me down, so I went there talked to my people they hooked me up with the Toyota tundra, twin turbo, V6 hybrid, as far as reliability In the drivetrain, I’ve not had a single issue with the truck and almost 2 years, my trail boss would’ve already been in the shop five times. I’ve already had five rental vehicles. Had it been my trail bossing seen the amount of time,
If I barely touch the throttle on flat ground or slide downhill, even in some cases, if you’re careful on a slight incline, the tachometer will read zero RPM, meaning the gas gauge, doesn’t move,
And the truck drives me home for another 5 miles, and the case of going down the hill from the mountain I live on depending on what you have turned on the truck will go to zero RPM, and or meet 1000 to 1200 RPMs when it needs to fire itself, and it will take me 20 miles to my house with virtually no fuel loss, the truck can be almost completely out of gas. It stops telling you miles to go at 18 miles., if the truck says 28 miles left in fuel, I will take that truck from San Mateo California approximately 15 to 20 miles, up to Kings Mountain San Mateo, County California, and often times another 4 miles in back while I’m up in that area, and then drive the truck all the way home back to San Mateo, and still be able to make it to the gas station in the morning
Truly want the greatest pieces of engineering I’ve ever had to pleasure to get to own, psychological relief, of not having to worry about the transmission, slamming crunching gears, like the trail boss, $60,000 truck , just the mental health aspects alone, or immeasurable, knowing that I can go out to that vehicle fired up and drive it away never have to go to the dealer till they call me to tell me it’s time for it. It’s included factory service., without having to pay them a single diet,
If GM can ever get their head out of their ass and build a V6, twin turbo, hybrid engine with similar capabilities as the Toyota as well as a transmission that can dependently operate,
There’s no doubt about it, but I’m pro American and I would go back to my family brand, but I don’t see that happening anytime soon,
I hope you trail boss soon. Have had better luck. With your transmissions., although I’ve just read some reviews, where they’re given people power steering pumps that are putting metal shards into the fluids, failing the power steering, and brakes, this is just a short story my trail boss had many more issues than that the dealer was not able to take care of, besides the promise of power retractable running boards it would be installed after the truck came to the dealer, which they also Welch on still do not offer as far as I know,, but Toyota has all of that retractable mirrors so they don’t get knocked off every time another truck at the same height is headed at me from the opposite direction, on a tight old road, I simply push the button fold my mirrors and and have no issues, it’s absolutely wonderful, cheers everybody happy holidays mic 🎤 drop 🥂🇺🇸🦅