Warranties are very clear until they aren’t. A Ford F-150 owner has asked for help determining if the F-150 he purchased new is still covered under the five-year, 60,000-mile powertrain warranty. The consequences are dire because it needs major engine work. Here’s what the owner is asking specifically:
My truck had 73 miles on it when I purchased it new. The dealer is claiming that my power train warranty is no longer valid at 60,054 miles. From previous experience with other manufacturers, my warranty should be valid until I hit 60,073. Really trying not to come out of pocket for new turbos… what y'all think?
As you can see, there are two obvious positions on this.
1) The warranty expires at precisely 60,000 miles. No ifs, ands, or buts.
2) The warranty has a duration of 60,000 miles from the time you buy the vehicle new.
A lot of armchair warranty experts think they know the answer. Here’s a quick rundown on what they say:
JMJ - “Nope five years, sixty thousand miles.”
EE - “Unfortunately, it's 60,000 no matter what was on the OD when it was purchased.”
AJP - “5 years 60,000 mi period.”
We can keep going. There are endless folks with this opinion. However, many Ford owners and fans think the warranty is not simply 60,000 miles as displayed on the odometer, but rather 60,000 miles as the original new vehicle owner. As we all know, nearly every new vehicle has some mileage on it from being moved around.
Here is what some of those folks are saying in support of the argument that the 60K mileage is miles covered under ownership, not the number that is displayed on the odometer:
TB - “I was always told that on new vehicles, the clock starts at in-service time and mileage. If you bought with 3 miles, it should go to 60,003.”
JB - “In Canada, if the truck has 250 kms on it at purchase, they add those kms extra on your warranty.”
Not surprisingly, there is a third school of thought here. That is, when a vehicle needs warranty support and the mileage is super close to the warranty’s maximum, Ford, or any manufacturer may step forward to help out. I've had that happen to me with Subaru vehicles in the past. Here’s what they say:
ND - “Seeing that you are super close to the 60,000-mile mark, I would call Ford directly. They should be understanding.”
CMF - “I would reach out to Ford. It's possible they would goodwill this claim due to being just over.”
Rather than speculate, Torque News reached out to our Ford Public Relations contact and asked her if she could research the question and comment. We will update the story if she is able to help out.
In addition, we went to the Ford Warranty page and we found the following specific information that we think helps to answer the riddle. Here’s what the warranty page states:
Warranty Coverage Periods
The list below provides a summary of warranty coverage provided by Ford Motor Company.
Warranty expiration is based on time or mileage, whichever occurs first. Coverage begins on your Warranty Start Date, also known as the in-service date.
Powertrain Warranty: 5 years/60,000 miles
Corrosion Warranty: 5 years regardless of mileage
Safety Restraint Warranty (safety belts and airbag supplemental restraint system): 5 years/60,000 miles
Emissions Warranty: Coverage varies by vehicle
Hybrid/Electric Unique Components: 8 years/100,000 miles
Note: This list does not include additional coverage offered by a Ford Protect Extended Service Plan. Your Ford Dealer is in the best position to determine if a repair is covered by a Ford warranty.
We also discovered that some diesel trucks have a 100,000-mile powertrain warranty.
We looked deeper into what “in-service date” actually means. Ford says:
"The Warranty Start Date, also known as the in-service date, is the date a new vehicle was purchased or when it was first put into service (e.g., a Ford Dealer demonstrator), whichever occurred first. To find your vehicle's warranty start date, contact your preferred Dealer. You can also inquire with the Ford Customer Relationship Center by using our Live Chat option or calling 1-800-392-3673. If you are the original owner of the vehicle, refer to the packet provided to you at the time of your new vehicle purchase."
Based on the information we could uncover, and before Ford’s PR team wrote us back, Torque News feels that the in-service date is a flexible date. It refers to when you take ownership of the vehicle. However, there is no “In-service mileage” allowance. Instead, 60,000 miles as displayed on your odometer is part of the warranty duration. As a Ford owner, I hope I’m wrong!
Our advice would be to reach out to Ford directly using the customer service contact info provided and ask for help.
What say you, Ford owners and warranty experts? Which is it? Tell us in the comments section below.
John Goreham is the Vice President of the New England Motor Press Association and an expert vehicle tester. John completed an engineering program with a focus on electric vehicles, followed by two decades of work in high-tech, biopharma, and the automotive supply chain before becoming a news contributor. He is a member of the Society of Automotive Engineers (SAE int). In addition to his fourteen years of work at Torque News, John has published thousands of articles and reviews at American news outlets. He is known for offering unfiltered opinions on vehicle topics. You can connect with John on LinkedIn and follow his work on his personal X channel or on our X channel. John employs grammar and punctuation software when proofreading, and he sometimes uses image generation tools.
Comments
There used to be a form the…
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There used to be a form the dealer would fill out at the time of first time retail sale, that would document the "start" odometer if the odometer was different than the base/starting point of 10-25 klms. Was this form filled out/submitted to the manufacturer ?
As written, the warranty…
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As written, the warranty specifies the expiry of the warranty at 60k miles. The only time a warranty starts and ends based on the mileage at the time of sale, is when a service contract or after market warranty is applied to a used vehicle. They become effective at the mileage implemented and expire at the end of the duration of the contract. Likewise, if a new vehicle service contract/extended warranty is purchased, it expires at the stated mileage. (A 100k mile extended warranty expires at 100k on a new car, not 100k + the mileage on the car at the time of sale). As stated above, manufacturers have goodwill policies to handle cases just like this, and can cover the repair. In many cases, the dealer has the right to apply this goodwill on their own.
My Hyundai Tucson was at 204…
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In reply to As written, the warranty… by All Coulas (not verified)
My Hyundai Tucson was at 204, km and the warranty was 200,000 and they provided brand new engine. It took a lot of talking I went through every dealer in Ottawa and the last one finally stepped up for me. He got the warranty put through.
My Hyundai Tucson was at 204…
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In reply to As written, the warranty… by All Coulas (not verified)
My Hyundai Tucson was at 204, km and the warranty was 200,000 and they provided brand new engine. It took a lot of talking I went through every dealer in Ottawa and the last one finally stepped up for me. He got the warranty put through.
I bought a ford bronco that…
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In reply to As written, the warranty… by All Coulas (not verified)
I bought a ford bronco that was used as a service loaner. It was not sold as a used vehicle but as new it had over 2000 miles on it when did my warranty start and does it take in consideration that mileage all ready on the bronco
If you do your service there…
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If you do your service there they definitely should do a Goodwill repair… no questions asked. If you don’t then it’s their discretion.
There has to be some…
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There has to be some goodwill offered here if you are only out by than many miles. Unbelievable if the dealer does not ask Manufacturer for assistance. If not, change brands or dealer!
plus. and a big plus: …
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In reply to There has to be some… by Joe Smeltzer (not verified)
plus. and a big plus: turbos on the ecoboost engines are a known early failure problem. Ford knows these are an issue, so they should be handling the repair IMO.
If the dealer hasn’t offered…
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If the dealer hasn’t offered to present your case to Ford warranty you need to do that yourself. Ask the dealer for copies of all paperwork and the home number for Ford Warranty and a name of a person to contact. If they don’t run don’t walk to another dealer for help.
60K is 60K....I am sure he…
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60K is 60K....I am sure he was experiencing issues before 60K....was just too lazy to get the truck in before then to have it checked out. With that said, Ford should make a "goodwill" gesture since it is not even 100 miles past the cut off.
I bought a 2022 F150…
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In reply to 60K is 60K....I am sure he… by ScottyC (not verified)
I bought a 2022 F150 Lightning mannequin. You would think 3 years and 36,000 started at the time I purchase it. Ford said no it started the date that the dealership put the truck in service on their lot. So I lost 6 months of my 3 years. It needed some work just a couple weeks after the 3 years that they put it in service not the 3 years that I purchased it from. Thankfully I had Nixon in service plan and they were not going to cover it.
Well the truck has a…
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In reply to I bought a 2022 F150… by Charles Vochatzer (not verified)
Well the truck has a warranty the day u pick it up,and the truck could have been last years model,so I would call ford on Michigan, customer service and explain your issue and my hire a lawyer, and be patient with the people at FORD.
Ford stands behind their…
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Ford stands behind their products so far that you can't see them.
I hope you have better luck than me, when my car was out of warranty by about 100 miles and they didn't do anything. Unlike Saturn, remember those, who provided parts for free while I paid labor, which was a pretty good compromise.
I Purchased A 2020 Ford…
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I Purchased A 2020 Ford Explorer Platinum AWD January 2020 All Of The Bells And Whistles. Along With A "Wrap-Around- Warranty. It Only Increased The Monthly Payment $15.00 A Month. Alot Of Stuff Is Covered For Free After 36 Months Or 36K Miles. The Beautiful Thing About A Wrap Around Warranty Is A $100.00 Deductible. Seabreeze Has 58K And Change All 4 Of My TPM Sensors Died With In A Month September-October This Year All Four Removed And Replaced $100.00 . Get A Wrap-Around -Warranty From The Dealership
Town And Country Ford
Ford needs to eat this, get…
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Ford needs to eat this, get an attorney and hit Ford for the repair, and your attorney fees. Total BS, Don't buy ford.
I’m a diehard F150 Fan, l…
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I’m a diehard F150 Fan, l own a 2005 F150 Lairat that has 227,000 miles on it. I have just now beginning to do Maintenance Work on it. Seventy Five percent of original parts are still on My Truck. Can You believe the original Taillights that came on My Truck are still on it. Water Pump, Radiator, You name it, is still on. As far is this Guy problem, if Ford repair it. I would be looking to Trade it for another Brand. I don’t like Shop Bills.
I’m a diehard F150 Fan, l…
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I’m a diehard F150 Fan, l own a 2005 F150 Lairat that has 227,000 miles on it. I have just now beginning to do Maintenance Work on it. Seventy Five percent of original parts are still on My Truck. Can You believe the original Taillights that came on My Truck are still on it. Water Pump, Radiator, You name it, is still on. As far is this Guy problem, if Ford repair it. I would be looking to Trade it for another Brand. I don’t like Shop Bills.
Ford F150s. have been junk…
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Ford F150s. have been junk for a few years now. Tons of recalls, Garbage ecoboost turbo system. Ford live on hype. Best selling truck for 40 years? 😂😂😂😂
Now 48 years. The only…
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In reply to Ford F150s. have been junk… by Gary (not verified)
Now 48 years. The only problem with that sentiment is General Motors - GMC/Chevy/Hummer/Pontiac, Dodge and it's Jeep brand, Subaru, and pretty much all imports give U the same problem. Sometimes worse. And U can't buy an extended warranty from the likes of Carshield because they end up denying claims more times than not. Don't buy new, or anything as far back as 2014. Especially if it runs completely on computers. Remember when Toyota was freaking out because they had a huge problem with computer controlled brakes, and they were denying any problem existed?That it was driver error? Times may change, but the guys at the top don't care about engineering fewpaws. As far they're concerned, once it's baught, 4get about it. Not their problem anymore.
I was a service advisor at a…
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I was a service advisor at a Ford dealership for 12 years, 6 months at a Nissan dealership. When it hits 60,000 that’s it. My new F 150 had 183 miles on it, no additional coverage.
Now for some information. There is something called AWA, after warranty adjustment. You can ask if the manufacturer will help on a repair. There were parameters you had to meet to be considered. You had to bought the vehicle at the dealership, do your service work there also.
Hope that helps.
I had a 2010 Ford Fusion…
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I had a 2010 Ford Fusion hybrid with only 15,000 miles but was 5 days over the 8 year, 80,000 mile warranty. Ford did not help out in that low mileage situation. I will never buy a ford again.
Ask your service writer to…
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Ask your service writer to please.show you the Ford Oasis warranty print out. It will show warranty start date and mileage start.Make sure both match your actual vehicle
Ask your service writer to…
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Ask your service writer to please.show you the Ford Oasis warranty print out. It will show warranty start date and mileage start.Make sure both match your actual vehicle Ford does offer an warranty extension for original owners where you would pay a small portion the selling dealer pays a portion and Ford pays the balance
. Talk to the store general manager about that also.
Warrant(DTU) mileage starts…
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Warrant(DTU) mileage starts at date in service, so this should srill be covered. You would subtract the mileage you purchased with from the current mileage.
Your truck was towed correct…
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Your truck was towed correct so that is plus our minus 100 miles so that could be a claim also any dealership that wants two lose business when they know your not paying them lost there mines fighting with you over 50 miles tell them you will drive around your hole state with posters on your car not two buy from them our ford
What vehicle company has the…
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What vehicle company has the most recalls?
... answer: Ford
The cheaper of the trucks. A reason why stupid
I had an Apple MacBook once…
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I had an Apple MacBook once that had its hard drive commit sepukku on me juuuuust out of warranty by about a month. I was expecting the worst when I took it to the Apple Store. They not only fixed it under warranty anyway, they put the next bigger size HD in it because they ran out of the size that was fried. That's how you take care of customers.
As a Ford service Tech I can…
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As a Ford service Tech I can tell you It's is a straight 60K no in-service mileage. How ever as mentioned, you can reach out to Ford for help. However of you don't have work history with the dealer ship I wouldn't expect much help. After all if you have been paying for your maintenance, and not having it serviced by a Ford certified technician why should they help. They would have no way to know if the vehicle has been property maintained and inspected for problems. Problems which if identified early could have possibly prevented the failure. I would also recommend looking into a second opinion, it is very unusual for a veh to need 2 turbos at the same time. If it does I'd would feel like there is a underlying engine failure problem that would damage both turbos. Most likely you only have a sensor failure or an air induction sytem fault. Could also be an exhaust restriction fault
Been through this 2x. They…
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Been through this 2x.
They allow a coverage lapse of 1k miles to purchase an extended service plan. You can call in and purchase a new extended plan. Once your mileage is over a certain amount of miles you’ll need to go in person to your ford dealership.
They let you purchase new plans up to a certain mileage (I think 120k) and one plan must be expired or cancelled in order to purchase a new one.
This owner who wrote in should either purchase an extended service plan over the phone or in person since he is within 1k miles of the expiration of his 60k
You may also want to check…
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You may also want to check online and see if there are any recalls on your vehicle! You may also fund out at the Ford.com site and enter your vehicle vin number and it should tell you if there is an active recalls on your truck motor which Ford would cover! Good luck with your issue!
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