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Some Ford F-150 Owners Can Get $400 Back From Ford Over Frozen Door Lock Settlement

Many 2017-2019 Ford F-150 and F-Series pickup trucks are part of a class action lawsuit settlement. That case has been settled with an agreement by Ford to offer $400 to owners that have had this issue and can prove it.

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I’ve written a lot lately about some recalls going on with the Ford F-150 and the Ford Ranger. Most of these issues are minor in nature. However, what has gone mostly unreported (until now) is a class action settlement by Ford over owners who complained of frozen door locks. The complaints, which were plentiful, pertained to certain models of the entire F-Series line, not just F-150, from the 2017 model year.

Watch which cars are involved in the Ford F150 frozen door lock lawsuit settlement and click to subscribe to Torque News Youtube for daily automotive news reports.

Ford F-150 Truck Lock Defect Class Action Lawsuit
Ford F-Series pickup truck owners have complained on many forums and Reddit over issues with their door locks freezing up in wintery weather. As those complaints mounted, a class-action lawsuit was pursued.

The complaints state that cold temperatures can cause the door lock to freeze up or even unlatch at times. Ford did eventually issue a technical safety bulletin (not a recall) describing the issue for a limited amount of F-Series pickups.

As a result of the technical safety bulletin a lawyer was able to prove Ford’s culpability and push that Ford knew of the issue and ignored the problem and failed to disclose the issue to owners. The lawsuit was initially dismissed by a judge, but after being amended the lawsuit was able to proceed. Ford reached a settlement regarding this class-action lawsuit.

2018Who Is Entitled to What Over the Ford F-150 Frozen Door Class Action Lawsuit?
The vehicles involved in the lawsuit settlement include: 2015-2019 Ford F-150, 2017-2019 Ford F-250, 2018-2019 Ford F-350, 2017-2019 Ford F-450 and 2017-2019 Ford F-550.

The settlement states that only vehicles built at the Dearborn Assembly Plant before February 26, 2019 or at Ford’s Kansas City Assembly Plant before March 4, 2019 were impacted. However, other vehicles built at the Kentucky Assembly Plant before March 5, 2019 or at the Ohio Assembly Plant before March 11, 2019 were added to the final settlement.

These Ford truck owners who had actual expenses as a result of this frozen door lock issue are entitled to compensation, according to the settlement. These owners must have proof of repair. As such, these owners may be reimbursed by Ford for up to $400. Additionally, Ford truck owners are entitled to free repairs on their door latches, for those affected trucks. Repairs must be made by a Ford dealer before October 31, 2028. All affected owners may also receive $10 from Ford if they aren’t satisfied at all with the door latch performance of the affected trucks.

According to the settlement named in the official lawsuit, Kommer v. Ford Motor Company, Case No. 1:17-cv-00296, in the U.S. District Court for the Northern District of New York.:
"Dissatisfaction with Door Latch Performance includes a Settlement Class Member experiencing at least one instance of door latch failure on their Class Vehicle such that the door does not open, does not close, or opens while driving, or having a concern that their Class Vehicle may in the future experience such door latch failure."

To obtain payment, the Ford customer must file a "timely, adequately documented claim" within 210 days after the date of entry of the preliminary approval order from the judge. Claims will need to be accurate because the settlement administrator has the right to reject any claim without the required information and documentation.

So, have you had issues with your door locks freezing on your F-Series? Leave me a comment below and let me know if your truck is eligible for some compensation. Be sure to check out my homage to the 13th Generation F-150, which all of these frozen door lock trucks are part of, in my Friday the 13th article.

I will publish more about the Ford F-150 frozen door lock class-action settlement. See you in the next story where I am discussing who is eligible for the Ford F-150 class-action settlement 400 dollars.

Jimmy Dinsmore has been an automotive journalist for more than a decade and been a writer since high school. His Driver’s Side column features new car reviews and runs in several newspapers throughout the country. In addition to being a nationally syndicated automotive columnist, Jimmy is also author of the book “Mustang by Design” and “Ford Trucks: A Unique Look at the Technical History of America’s Most Popular Truck”. Follow Jimmy on Facebook, and Twitter and Twitter.

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Cole (not verified)    March 15, 2020 - 10:50PM

In reply to by Ryan Never (not verified)

I took my truck in for another warranty repair and asked about them fixing the locks when the service manager told me the fix wasn't good at all and he doesn't recommend doing them. He said if you grease the door good you wouldn't have any problems. I have had to thaw my door 3 times this winter do to freezing. Can you tell me if you have experienced any issues since the repair? I'm guess he didn't want to do the repair maybe it doesn't pay them much or something idk.

Ronald martin (not verified)    March 15, 2020 - 2:06PM

In reply to by Jeff Baker (not verified)

I have a2016 xtr 150xlt,had a lot of problems with doors not unlocking and then they wouldn't latch afterwards, several times I had to climb over from back seat to start and let warm up so doors would work,ford corrected problem but dealer left grease on windows and door handles,dealer pissed me off so I never went back.ron martin weedsport ny

Michael (not verified)    March 14, 2020 - 5:01PM

I have had 2 trucks they both had door freezing issues my 2017 and now my 2018 this issue has been happening since 2015 about time they paid same as the tranny issues they fail to rectify

Randy Nickel (not verified)    February 3, 2022 - 11:04AM

In reply to by Jimmy Dinsmore

2017 F150 with 10 speed transmission sometimes seems to slip between gear shifts, shifts with a jerk, doesn't always engage for a bit when shifting from P to D and D to R. Sometimes downshifts with a jerk. Dealer adjusted transmission under drivetrain warranty. It was better for a while, now back to the same issues.

Ken Radom (not verified)    March 15, 2020 - 1:04AM

I live in Surrey, BC, Canada and have had my 2019 F150 pickup into Dams Ford Lincoln twice for this reason. They fixed it both times.
Last week my driver door froze up again when up at a ski lodge

TODD PURDY (not verified)    March 15, 2020 - 3:05PM

l have a 2016 f-150 all 4 doors , have had problems since day one ,truck has been into the dealer 12 times not happy at all .Dearborn plant

James Barron (not verified)    March 15, 2020 - 6:26PM

I have an F150 2016 pick up truck. I've had a problem with frozen doors every sense I bought this truck in each Winter.

David young (not verified)    March 15, 2020 - 8:44PM

I’ve had the locks freeze up my 2016 and just recently on my 2018. I’ve had the 2018 for a year and a half it decided to start freezing up now for some reason.

Rodney Wilson (not verified)    March 15, 2020 - 9:29PM

3 weeks ago I had my first issue with the locks freezing, opened the back passenger door put stuff in as I headed to work on one of are very few freezes in northwest Florida this year. Got in the truck and started to drive off and the interior lights was on wondering why I checked the dash said right rear door open I was shocked. Got out and slam6the door like 5 times and it would not shut. Finally I took the the time to mess with the latch of the door to finally get it to lock. I seriously thought I was going to have to take a ratchet strap and secure it to to work. This is only one of the many issues I have had with this 2018 F150 since I've bought it new. Please let's do something!!! Thank you.

Peter Gilbert (not verified)    January 9, 2022 - 6:00AM

In reply to by Jimmy Dinsmore

My doors started freezing bad this year (2018) on my F150. I'm pretty handy, I could probably fix it myself if I knew what to do. Do you have any repair info at all. I really don't like taking my truck or car to the dealer. It's usually filthy when I get it back. Any info would be helpful.

Todd (not verified)    March 16, 2020 - 12:05AM

I live in Anchorage Alaska. Suffered with frozen locks for two winters after buying my truck. 4 or 5 service appointments and two recalls later I made it through the 3rd winter without getting locked out of my truck.

Ajay singh (not verified)    March 16, 2020 - 1:16AM

I had my 2017 f150 recalled 2 times
They repaired but still had problems this last winter
My truck assembled in Dearbourne, i bought it from Hallmark Ford in Surrey, BC , Canada