What is wrong with the steering on some of the 2016 Chevy Silverado 2500HDs?

A number of owners of the 2016 Chevrolet Silverado 2500 HD complain that the steering is loose or wanders. Chevrolet has issued a Technical Service Bulletin about it, but owners say it doesn't fix the problem.

One of the hottest topics on a Chevrolet Silverado forum right, now concerns problems with steering on some of the 2016 Chevrolet Silverado 2500 HDs. Some drivers are complaining that the truck steering is so sloppy, they are afraid to drive it.

The complaint was first posted last summer by someone called Queen. “The 2nd week I had it and the power steering box started leaking terribly- as in puddle on the driveway. Took it to different dealer as the 1st on was horrible. They sealed the leak and gave me the truck back until the part (power steering box) comes back in. So I leave the dealer, guess what? The steering is sloppy. About 2-3 inches I can move the wheel left or right before it is responsive. It wanders and constantly has to be corrected. Everyone says "it's impossible" because it's a mechanical system. Until they drive it and they go "oh my I see what you are saying". Meanwhile I have a $60,000 truck I worry about driving to work or towing to go camping this weekend while I wait for a power steering box from GM. VERY frustrating.”

Since that first post, there have been nearly 400 others. Most are other 2016 Chevy Silverado 2500 HD owners who are reporting similar issues.

Thang says “I’m in the same boat! Brand new 2016 2500HD LTZ Z71. Just turned 7500 miles and started getting 2 to 3 inches of slop in the steering. Slack/Lash whatever it’s called.Dealer drove it and said HOLY S%$# this ain’t right!”

General Motors has issued a Technical Service Bulletin for the problem, it is lengthy.

“#PIT5501C: Steering Feels Loose / Excessive Lash / Fluid Leak At Lash Adjuster (Adjust Steering Gear). The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
Some owners may comment that the steering feels loose, there is excessive play in the steering, and/or a small power steering fluid leak from the steering gear lash adjuster may be noted. These concerns could be caused by an incorrect Pitman Shaft Over-Center Preload Adjustment.”
The TSB wants the service people to ask the owners all sorts of questions about where and how the vehicle was driven. Was it driven offroad? Have they towed anything? Has the truck been lifted or modified in any way? Did the problem occur quickly or slowly get worse?

The TSB recommends that the service people concentrate on the Pittman Arm and lash adjuster stud/nut/cover interface. It sounds as if the nut or stud comes loose and allows too much play in the steering. Gunny posted “I just picked my truck up and this dealer knew about the problems with the play in the
steering wheel. The play is caused by a adjusting screw in the steering box backing out causing the play in the steering wheel.The fix is using a chemical call loctite to keep the screw from backing out.Seems to be back to normal and only time will tell if comes back.”

A Maryland driver says the fix didn’t last very long. “Got it back and within 600 miles it got worse. Had 3-4 inches of play. Took it back and they fixed it. Said they did a long list of items plus recal of sensors. The paperwork states...remove steering box and perform adjustment procedure per bulletin #pit5501c. reset btoe in. relearn steering angle sensor & p/s pressure sensor learn.”

Enthusiasts note that the issue seems to be only on trucks built at in Flint, not in Fort Wayne. No indication as to why.

Apparently the TSB is updated a couple of times “#PIT5501D - Steering Feels Loose / Excessive Lash / Fluid Leak At Lash Adjuster (Replace Pitman Shaft and Adjust over center lash)
Subject: Steering Feels Loose / Excessive Lash / Fluid Leak At Lash Adjuster (Replace Pitman Shaft and Adjust over center lash) Models: 2016 Chevrolet Silverado 2500/3500 2016 GMC Sierra 2500/3500.”

There are so many of these complaints that dealers are now suspicious of people coming in with the TSB. Many dealers are just ordering new steering boxes. “He told me, he would never try PIT5501C or D. . He told me it is a very complicated system and setting it to OEM is difficult and that I would never be happy with the steering if they attempted to follow the PIT5501 C&D. That's why they just ordered a complete new steering gear box to begin with.”

In all, there are 27 pages of complaints about this issue. One person who describes himself as a GM tech tried to help the angry owners but was hounded off the site by hostile posters. They are furious that the service departments don’t seem to know how to fix the problem long term and they don’t feel they are receiving help from GM and Chevrolet.

As of right now, it appears that the 2017 Chevy Silverado 2500 HDs are not having similar problems. No word of a recall for the 2016s, although the problems are reportedly widespread.


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Comments

I too am having sloppy steering issues with my 2016 2500hd duramax ltz with 3300 miles on it ..and my son purchased a 2016 2500 also and has had steering issues and alignment issues with his truck. will be the last chevy I own . BOB JOHNSON CHEVY in Avon N.Y are the worst for solving issues. their service manager sucks at taking care of their customers that have spent thousands at their dealership. they just don't care after you spend over 60 grand for a truck
I am having a similar issue on a K3500 with 11,000 miles. Any word on warranty coverage or recall yet?
I am having the same issue with my 2016 2500 LTZ. As I speak they are replacing the steering box. Only have 21000 miles.
i am having the same problem with my 2016 chevy 2500 hd dura max
2016 2500 High Country I have had this problem since my truck was new. I brought it in at 2500 miles to have my local dealer fix it. They told me nothing was wrong with it. Now at 25000 miles the problem has gotten so bad they will have to fix it. I hope. I have an apointment tomorrow to have it fixed. I will repost the result tomorrow night.
I am also having this same exact problem. I have 3,900 miles on my 2016 chevy Silverado 2500hd LT. There is no way that this amount of play in the steering is safe. How does chevy escalate this steering problem to a full on recall?
They had to replace the steering box in my 2016 2500 HD LTZ. I had 10,000 miles on it.
Here in quebec canada: my 2016 sierra 2500 hd duramax got a steering box change after 2 weeks at 500 kilometers because the original one was leaking. Then at 10 000 km They aligned it for the third time and there is always a loose in the steering wheel and while driving I had to do corrections all the time. Today at 21 000 the truck is at the dealership for the same loose and bad alignment. They told me they will change one of the inner tie-rods to correct that. I will see when I will get the truck tomorrow....
Have a new 2017 2500 Denali, put a 3.5" lift with 35 inch tires. the Wheels 20x10" and are 2 piece and are pretty damn heavy. I have all new control arms and shocks. The issues I am having is when going over a small rise or bump or crack no bigger then 1-2" deep or high, I can hear and feel a clunk in the front end. It will make this noise with no suspension compression or extension. When watching from outside the truck, the wheels will ever so slightly toe out about 1/2 - 1". I have brought it back to the dealer twice and the 4x4 shop twice also. Everything has been re-torque and greased and still get the same issue. Both shops are giving me the "everything is fine" BS Now; all the steering components are still stock and nothing has been done to the linkage as far as compensating for the lift. Anyone have any idea what could be causing this? or has had similar issues? Or have a fix for this? Any recommendations? thanks for all your help V/R Semper Fi Jason
2016 2500 LTZ same gearbox issue. Noticed steering getting sloppier and sloppier , just looked at it and leak at box / pitman arm and the top nut backed off nearly 1/2 inch! Have 20,000 miles . Hope I can get an updated unit installed under warranty
2016 Chevy Duramax 2500 HD. Same thing 40,040 miles. My steering has slowly been getting worse and worse. It now has about 4-5 inches of slop in the steering wheel. It is even worse when I drive down the highway. It happened really quickly and out of nowhere. I have an appointment tomorrow at 2:30, but they have already let me know it is NOT under warranty.....this should be a recall. I am seeing hundreds of these posts....
2016 Chevy Duramax 2500 HD. Same thing 40,040 miles. My steering has slowly been getting worse and worse. It now has about 4-5 inches of slop in the steering wheel. It is even worse when I drive down the highway. It happened really quickly and out of nowhere. I have an appointment tomorrow at 2:30, but they have already let me know it is NOT under warranty.....this should be a recall. I am seeing hundreds of these posts....
I have a 2016 3500HD 18.000 km and a sloppie and loose stearing box
My 2016 2500hd chevrolet has play in steering wheel 2 to 3 inches have too keep steering wheel moving back and forth to stay in my lane have called dealership take it in 1/15 2018 only 18000 miles will post what I learn at dealership
2016 3500 Duramax with only 22000mi. this weekend retuning from family visit, I was driving in pretty crappy conditions and thought the play I just started to feel was the road. Yesterday driving home from work I said this is not right 2 -3 inches of play in the wheel is not right. I pull a 14K 5'er and that is not going to work! I did notice some patch on the driveway, but in the snow and rain it was hard to tell for sure, the patch was oily but no color or smell. I have an appointment at my dealer 1/19. I will be bringing in a copy of this report and let you know the outcome.
2016 Chevy Silverado 3500 duromax ltz 85000km Dame sloppy steering after I took to dealer for oil change. Perhaps a class action might get them to do a recall!!
I have had my 3500 hd already fixed once and now less than a thousand miles of driving it started having play in the steering wheel I had 22,000 on the truck the first time and I have 22,600 now and have to have it fixed again. I wish they would just go ahead and put a new steering in . Because Chevy should be fixing this problem it's very unsafe I guess everyone that has this problem is going to have to ban together and start a class action lawsuits.
2016 Silverado 2500HD Duramax 13k miles. Steering is loose and it seems to get worse as speed increases. I made an appointment with the dealer for the end of next week. We shall see.
Was in Florida heading home to Illinois when I noticed I had a little play in steering wheel. By the time I left Florida 3 hrs later it had a lot at least 3” swing. Called dealer and documented what was my truck was doing and they said I will need to make app. to check it out. Hope we make it home.
Yep im in same boat my 2016 chevy silverado 2500 hd just starting leaking power steering fluid out of the blue. I don't have an issue with with steering just leaking has 18000 miles on it.
I have a 2016 Silverado 3500 LTZ that drives very nice until you put a trailer behind it. Then you don't want to let go of the steering wheel - constantly correcting it. Not much fun to drive and downright dangerous on rough/snowy roads.
Hi Patrick, My experience is very different... I have towed my 15K 5'er several places and the GMC3500 is a dream for towing. My issue was the steering suddenly and dramatically changed (While not towing, thankfully). I brought the truck in to the dealer and they made repairs according to TSB PIT5501 and it is driving perfectly, for now, I am cautiously optimistic.. TD
Hi Tom, glad to hear dealer was able to help you out. Hopefully that'll be the last of the issues you have. Did they do the adjustment for you under warranty?
My 2016 Chevy 2500 HD was getting more and more play in the steering wheel brought it into my shop to look it over noticed the worm gear adjustment bolt had backed out a few turns tighten it up and it took out the play in the wheel not sure if this common but will watch it close from now on
My 2016 2500HD w/ duramax is doing the same thing! It's been too 3 dealerships before a service manager & tech knew what was going on. Waiting to see if GM will cover it as is about 900 miles out of warranty.
I have a 2016 2500 hd Silverado Ltz duramax I have been to the dealer way to many times the truck was floating to the right no matter if the road is crowned or not and when you hit small bumps it feels like the front end is very loose the steering wheel stays straight but you really feel something loose. The dealer fixed the floating after 10,000 miles of complaining also they put a steering box in and did nothing for the loose feeling. Any ideas ??
Here i sit at the service dept. at Munday Chevy in Houston 6:30 am waiting to put my 2016 Silverado into service for the second time for the sloppy loose steering issue. Bad enough to cause a wreck. Last time all they did is mess with the adjustment screw Hopefully this time they will replace the electronic gearbox. This is my second Silerado with steering issues. My 2012 2500 keep loosing power steering at low speeds a new power steering pump would fix problem for about a year Then the problem comes back Forced to sell truck due to all problems and now serious issues with 2016 model Should have bought the Ford!
Has any of the issues for the steering been resolved on the Chev silverado 2500? If so what us the fix?
I have a 2016 GMC All Terrain 2500 with 8300 miles. I bought it new in 2016. About 2 weeks ago I started noticing excessive slack in the steering. I took it to the local Lithia GMC dealer and they found the nut on the adjustment screw backed off. They said it looked like the factory hadn't used Loctite on it. That shop couldn't align it on their rack so they sent me to a local tire shop who said they were unable to align it as there needed to be a new steering box installed. I took it back to the dealer and they said they were told by warranty people to order a rebuild kit for the steering box. I told them I didn't like that idea, that I wanted a new steering box installed. Now I am looking for answers and wondering who to contact to get the pickup fixed right.
I'm having the same issue and I just bought the truck used. I was wandering if you have heard of the right way to fix?

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