2015, 2016 Subaru Outback and Legacy cracked windshield lawsuit
Denis Flierl's picture

Subaru Settles Outback, Legacy Cracked Windshield Lawsuit - Here Is What Owners Get

Subaru has settled the Outback and Legacy cracked windshield lawsuit. See what models are covered and what owners get from the new settlement.
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Subaru of America has agreed to a settlement of the cracked windshield lawsuit brought against the Camden, N.J. automaker. The recent windshield settlement only includes 2015 Subaru Outback and Legacy models and 2016 Subaru Outback and Legacy models.

The lawsuit was initially filed in June 2017 when a California woman who claimed her 2015 Subaru Outback developed a crack that had "spontaneously appeared" at the base of the windshield. She was represented by attorneys Glancy Prongay & Murray and Greenstone Law APC.

2015, 2016 Subaru Outback and Legacy cracked windshield lawsuit

Why was Subaru sued over cracked windshields?

The class-action lawsuit alleges the Subaru vehicles have defective windshields that may crack in the windshield's lower region. The cracks were allegedly due to the deicer creating a condition that makes the glass susceptible to cracking after a minor strike to the glass, such as the stone's impact.

Subaru sent technical service bulletin (TSB) 12-192-15R) in October 2016 concerning cracked windshields in 2015-2016 Outback and Legacy models and determined "Many of these failures to be the ceramic materials used for the black-colored printed perimeter combined with the silver-colored material used for the wiper deicer portion of the windshield glass."

2015, 2016 Subaru Outback and Legacy cracked windshield lawsuit

Who is included in the defective windshield settlement?

You are included in the settlement if you own or leased, or previously owned or leased a 2015 Subaru Outback and 2015 Subaru Legacy in the U.S., equipped with the All-Weather Package. Owner's vehicles with their original windshields and who paid for replacement of their factory windshields because of the cracking condition and who have not yet obtained reimbursement are eligible.

You are included in the settlement if you own or leased, or previously owned or leased a 2016 Subaru Outback or 2016 Subaru Legacy equipped with the All-Weather Package. The vehicle's VIN, whose last seven digits are lower than 2016 Outback, with Eyesight: G3222455, 2016 Outback, without Eyesight: G3210476 2016 Legacy, with Eyesight: G3011247, and 2016 Legacy, without Eyesight: G3006359.

The vehicles must have their original windshields, and owners paid for replacing their original windshields because of the cracking condition described in this case but who have not yet obtained reimbursement. Owners must have proof of the repair and information about the business that performed the repair.

What will owners receive in the settlement?

Subaru of America has agreed to extend the warranty on the original windshields from five years/unlimited miles to eight years/unlimited miles. Owners are also permitted to replace one original windshield with the condition it is replaced at an authorized Subaru retailer. Owners also receive reimbursement of out-of-pocket costs for replacement of windshield due to the condition.

Are there are other Subaru vehicles included in the cracked windshield lawsuit?

Subaru of America is involved in two more defective windshield lawsuits. The second was filed in October 2019 by a Wisconsin woman seeking damages against Subaru for the drivers of 2017-2019 Subaru Forester, Outback, and Crosstrek models alleged to have defective windshields.

The third class-action lawsuit against Subaru of America was filed in California filed on behalf of consumers who purchased or leased 2017-2019 Subaru Forester, 2017-2019 Subaru Outback, and 2017-2019 Subaru Legacy models. The second and third lawsuits are still pending an outcome by the courts. You can read the Torque News latest report here.

2015, 2016 Subaru Outback and Legacy cracked windshield lawsuit

What should 2015 and 2016 Outback and Legacy owners do?

If you do nothing, owners will automatically receive the extension of the original windshield's warranty from the previous extension of 5 years/unlimited miles to 8 years/unlimited miles.

2015 Outback and Legacy and 2016 Outback and Legacy owners will also be eligible for reimbursement of out-of-pocket costs paid by you to repair or replace an original windshield if you submit a claim form (deadline: April 23, 2021) and qualify when the settlement is finally approved. Torque News will bring updates on any new Subaru defective windshield lawsuits.

You Might Also Like: 2021 Subaru Forester, Outback, Crosstrek, And Other New Model Production Suspended Now For 3 Weeks

Denis Flierl has invested over 30 years in the automotive industry in a consulting role working with every major car brand. He is an accredited member of the Rocky Mountain Automotive Press. Check out Subaru Report where he covers all of the Japanese automaker's models. More stories can be found on the Torque News Subaru page. Follow Denis on Facebook, Twitter, and Instagram.

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Comments

My 2020 Forester sustained a very slight crack for a very small and light stone a few months after purchase. Safelite did mobile repair. This week's a 15 inch cracked beginning at the base of the windshield and going right through the repaired chip appeared for no reason. Subaru declined warranty coverage due to the preexisting tiny crack and I have appt. Tomorrow with Safelite to have windshield replaced. I am phoning NHSTA tomorrow morning.
My wife and I have owned 7 Subaru vehicles, so far. Most have been Outbacks, but two have been Foresters. What I have noticed is that ever since the 2015 model year, the windshields of both Outbacks and Foresters are susceptible to cracking after even minor stone hits. Within 2 months of ownership, our 2020 Subaru Forester's windshield looked like it came from Bonney and Clyde's car. It had two cracked and six bullseye's. Subaru will never admit to the fragility of these windshields and they put too many constraints on the process to get them warranty-repaired.
I have a 2017 Outback. Window has been replaced twice for cracks like "C" in the service bulletin. Whatever issue they claim to have fixed - its a lie.
I have owned two Outbacks, 2012 & 2018 and for past 9 years. I've replaced the windshields three times, filed insurance claims that is offered by my Ins. Co. I owned a Jeep Grand Cherokee from 2006-2012 and never had a cracked windshield. My observation has been that the Outback windshield is larger than my Jeep's, a lot more torsion affecting the larger windshield.
Our 2016 Outback is just outside the vin numbers for this claim, but we had the same issue. Small stone hit windshield lower right side, in matter of minutes a two foot wide crack appeared, and continued to grow.
Just discovered my 2018 Outback with a crack that originated in the lower corner on the passenger side. Guess it’s a visit to the dealer unless there’s a suitable alternative that won’t impact my warranty