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Subaru Cracked Windshield Lawsuit Update - Warranty Claims Are Dismissed

The Subaru cracked windshield lawsuit is updated. See what it means for new Subaru Forester, Outback, Crosstrek, Impreza, Legacy, and Ascent models.


New information in the Subaru defective windshield lawsuit covers the 2017-2020 Subaru Forester, Outback, Crosstrek, Impreza, Legacy, and 2019-2020 Subaru Ascent models. In November, Torque News reported the defective windshield class-action lawsuit against Subaru of America included 2.5 million vehicles in the U.S. covering the Subaru models listed above.

According to records obtained from Justia US Law, a court ruling has also granted in part and denied in part Subaru of America's motion to dismiss. Christine Powell, represented by Attorneys Carlson Lynch, LeVan Law Group, Moon Law APC, and Freed Kanner London & Millen, contends the Subaru models have "defective and dangerous" windshields that are prone to "cracking, chipping and otherwise breaking."

2021 Subaru Forester, 2021 Subaru Crosstrek, 2021 Subaru Outback

Torque News reported in February; the lawsuit added 15 new plaintiffs to the case. In March, Subaru asked the Court to dismiss the case stating the plaintiffs have never owned the model years they say have the same defective windshields.

In the new ruling, Judge Noel Hillman will not dismiss the defective windshield lawsuit against Subaru, and the Camden, N.J. automaker's motion for a more definitive statement is denied. But the Court did dismiss some claims against Subaru. The Judge dismissed the plaintiff's breach of express warranty and implied warranty claims.

2021 Subaru Forester, 2021 Subaru Crosstrek, 2021 Subaru Outback

Five breaches of express warranty claims are dismissed because plaintiffs didn't bring their vehicles to Subaru for windshield repairs. Subaru of America says the new car limited warranty "requires the vehicle must be presented to an authorized Subaru retailer for warranty repairs."

Also, the N.J. judge dismissed implied warranty claims made by two plaintiffs because the owners weren't in "strict vertical privity" with Subaru.

According to the Judge, all Magnuson-Moss Warranty Act claims are dismissed because jurisdictional requirements demand 100 named plaintiffs be listed on a class action. The number of named plaintiffs on the Subaru class action is far below 100. The Judge also dismissed a claim under the Song-Beverly Act from one plaintiff.

What should owners do if they have a cracked windshield for no apparent reason? If you own a 2017-2020 Subaru Forester, Outback, Crosstrek, Impreza, Legacy, or 2019-2020 Subaru Ascent model, you can file a complaint with the NHTSA or call 1-888-327-4236. Stay tuned to Torque News for more Subaru defective windshield lawsuit updates.

You Might Also Like: Subaru Boss Says How They Will Fix Past Quality Issues And Improve New Models Now

Denis Flierl has invested over 30 years in the automotive industry in a consulting role working with every major car brand. He is an accredited member of the Rocky Mountain Automotive Press. Check out Subaru Report where he covers all of the Japanese automaker's models. More stories can be found on the Torque News Subaru page. Follow Denis on Facebook, Twitter, and Instagram.

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Photo credit: Subaru


Rob Bauman (not verified)    January 2, 2021 - 10:44AM

We still own a 2016 Subaru Outback and the windshield cracked starting at the base near the defroster within the first year. It cost almost $500 for an OEM replacement. We filed a claim with Subaru, which was denied. We also filed a complaint with NHTSA and never even received a response. While I generally don't like trail lawyers, companies like Subaru can simply ignore customers without consumer class action lawsuits. Buyer beware!

stanley applewhite (not verified)    January 2, 2021 - 6:21PM

In reply to by Rob Bauman (not verified)

My 2015 legacy windshield cracked without incident. The affected area us the upper corner of the driver side from six inches from the top to ten inches across to the top.

Cit (not verified)    January 3, 2021 - 12:08AM

In reply to by Rob Bauman (not verified)

I've owned 6 cars in my lifetime. I put over 100,000 miles in each one. Never a cracked windshield.
I've cracked 2 OE and 1 aftermarket in 3 years and 20,000 miles on my Outback.
I didn't have the dealer fix it because they wanted almost $1000 and wouldn't warranty it.

Joan (not verified)    March 27, 2021 - 9:34PM

In reply to by Cit (not verified)

We had a rider insurance for glass coverage. After 5 cracked windshields on the outback in 2.5 years they dropped us. Subaru sells safety but we pay 5 x over to keep it working with their defective windshield design.

Mark Day (not verified)    January 2, 2021 - 3:00PM

Subaru has developed an art form – weaseling out of accepting responsibility, or paying for repairs, of their too-often, defective products. Compensating their lawyers, not their customers.

They’ve taken a page from GM’s playbook (personal experience).

Alex Mendez (not verified)    January 3, 2021 - 11:56PM

In reply to by Olga Hashimie (not verified)

Call Subaru of America and tell them what happened. Say that you know that there is a problem with the windshields of your specific model. They will tell you to take it to a dealer for inspection. Worked for me.

Raquel (not verified)    March 1, 2021 - 8:54PM

In reply to by Alex Mendez (not verified)

I own a 2020 Sport Subaru Forester bought memorial day 2020. This morning I noticed a cracked windshield and getting bigger. I didn't even use my car the whole weekend. I contacted a chat agent and a member if their team will call me. Let us see what happens next.

Paul brown (not verified)    January 12, 2022 - 7:00PM

In reply to by Alex Mendez (not verified)

we bought new 2021 forester we ask salesman 3 times if windshield problems had been fixed he assured us they had at 2,900 miles the windshield cracked and has a real small chip no cars on highway no reason for chip and crack lower left drivers side talked to gen Mgr said subaru would take care of it would be notified no one ever called called dealership they said to bring car in 200 mile round trip service Mgr looked at it said subaru would fix it said to call subaru of america gave me name and number called they said wouldnt fix it because of chip needless to say I am dissapointed and upset with subaru will not recommend any one buying one we have considered selling car and buying another brand

Brian (not verified)    January 3, 2021 - 1:11AM

2018 Forester xt, one windshield cracked and was replaced through insurance but it took forever because the OEM replacement had to come from Japan and they initially did not have them in stock. The new windshield didn't make it long before it too cracked. Haven't replaced yet.

John G (not verified)    January 3, 2021 - 10:19AM

A line in the article read that a judge dismissed part of the lawsuit because the cars were not presented to Subaru for repair, I’ve had 3 cracked windshields on my ‘18 Outback and was told by my dealer that they do not repair windshields. I was told I had to use an aftermarket repair person. Something is not right.

DNelson (not verified)    January 11, 2021 - 7:38AM

In reply to by John G (not verified)

Make an appointment with the dealer, physically.take the car to the dealer. When they say they do not repair windshields, get that answer in writing on Subaru dealer letterhead.

The letterhead answer and your official work order is evidence you took it to a dealer.

Tjp (not verified)    May 1, 2021 - 11:31PM

In reply to by John G (not verified)

Yes this is a problem. I just put the 3rd windshield in my 2020 Outback and it broke before it was two weeks old. I also ran into the issue of Subaru saying the repeat breaks were bc the glass was not installed by the professionals at the dealership. I used a reputable local glass business. So this last time I went to the dealership- but they don’t install the glass. They contract another company to come in and install for them...

B Barton (not verified)    January 3, 2021 - 10:39AM

I bought a 2020 outback and the windshield broke about 500 miles in. I didn't do anything about it for a while but actually took the vehicle in for a hitch to be put on and the dealer completing ignored it and never said it was a factory default. I replaced it recently and at the time did not know about this lawsuit. It cost me about 450 bucks. What a bunch of assholes suabau is!!

Subaru guy (not verified)    January 3, 2021 - 11:33AM

As a Subaru service Dept employee,articles and comments like this just make me sick. 99.9% of cracked windshields that come thru my high volume dealer all have been impacted by an outside influence. A hard object striking a vehicle resulting in damage is by no means a defect. Perhaps folks should sue to get better paved roads so debris doesn’t damage their vehicles instead of blaming the manufacturers.

Chad (not verified)    January 4, 2021 - 8:13AM

In reply to by Subaru guy (not verified)

funny thing is, my windshield cracked the other day just after I started it. I took it to the dealership where they looked it over with a fine tooth comb, took pictures and agreed that there was absolutely zero damage to the windshield. I guess I must fall into your 0.1%.

Justin (not verified)    January 14, 2022 - 7:09PM

In reply to by Subaru guy (not verified)

I drive for a living, im on the road 6 days a week for the past 8 years. Between work and personal vehicles I'm driving roughly 30 000- 50,000 miles a year. Highway, side roads, paved and un paved. I've had several personal vehicles over the years and not once have I chipped or cracked a windshield! I did have many rocks, stones, debris hit my windshield in several of the vehicles, so loud I thought for sure it chipped or crack, yet some how not one blemish.. My most recent daily driver is a 2010 subaru legacy, I've put just over 60,000 miles on it since purchase at 20,000 miles, not one scratch on the windshield. This year my wife buys a 2021 impreza, not in the years under lawsuit, with 3000 miles on it, after six months of driving, mostly highway, and 5000 miles, out of nowhere the windshield cracked... driver side at very base of windshield, with a tiny tiny chip in it. So small it could have only been a pebble that caused this, normally would go unnoticed and 99% of windshields would withstand this very minor impact. In a spot that's pretty much covered by the hood and its also under the windshield wiper.. the next day the crack spread across the entire windshield... with all of the other reports that are very similar, and the millions of cars under this lawsuit. I find it very hard to believe that the crack is not directly related to the faulty glass used in these cars.. "just because 99.9% of cracked windshields that come thru my high volume dealer all have been impacted by an outside influence. A hard object striking a vehicle resulting in damage is by no means a defect." With all that these new cars have to offer, there are 0 reasons to why the windshields cant withstand a single pebble, stone.

gid tanner (not verified)    February 24, 2022 - 3:35PM

In reply to by Subaru guy (not verified)

Wow! Are you sure that you are not compensated for posts like these? How can you be so all knowing?
I have a 12" crack in my Sub windshield that wasn't there yesterday, and there is no chip in the glass. In fact, the crack developed while parked in the driveway.

Wallis Williams (not verified)    June 13, 2022 - 2:41PM

In reply to by gid tanner (not verified)

My 2020 Impresa was parked in Costco all day 2 days ago and I came out to a crack about 8 inches long and curved coming from the black strip above the rear view mirror.. now it is 16 inches long and curving to passenger side . No birds no stones, nothing in Costco parking lots. My 2017 Impresa got a crack in Penny's parking lot 15 minutes after I bought the car 5 miles away at Fowler. Fowler told me too bad, go to my insurance. I did not find out about recalls until last year. I paid cash at a window place after reporting it to Geico, it was cheaper than my deductible, so I never complained to Fowler, but they already knew it was an Impresa recall, the creeps. I will go today to Fowler and demand a windshield. Let you know!

ROBERT LINK (not verified)    August 18, 2022 - 3:53PM

In reply to by Subaru guy (not verified)

You are obviously wrong. My wife's 2020 Outback's windshield cracked within 1000 miles. Rocks, pebbles, debris leave marks from which cracks radiate. Took 8 months to get windshield replaced - It's been one month. CRACKED AGAIN. You have to be some kind of idiot to read the Internet and not see there is a problem with subaru windshields - Keep defending the indefensible, but Subaru just went from my favorite car to a lemon. Try searching any other car brand plus "Windshield" then search Subaru and "Windshield" and see what you get. You think this is a conspiracy???? I'm glad YOU'RE NOT OUR DEALER because we intend to get another replacement.

Charles Jones (not verified)    January 3, 2021 - 1:06PM

Our 2020 Outback was damaged by a pea sized rock 2 months after our 3 year lease that point we knew ehy Subaru was offering windshield insurance. Pretty much proves they know..Anyways we had them replace was like 2 k but our own insurance paid most..but 4 months later a half pea size dust partical cracked our brand new windshield.just like before not impact crater just keeps on increasing in size.the crack grew an inch a day..finally stopped after 2 feet of curves..we decoded not ti replace it until we return it in 2 years. But 2 days ago another dust particle created a 2nd grew an inch an hour...I talked eith a windsheid progessional..they said Subaru makes thinner inferrior windshields so the Eye Sight installed is not distorted...Subaru Knows ..let me in on this class action lawsuit..Charles from California

Fred Meyers (not verified)    January 3, 2021 - 11:19PM

What about 2015 and 2016 Outback. I have a '16 and I am on my 3rd windshield. The windshields are too thin (to minimize weight?).

Elizabeth (not verified)    January 4, 2021 - 3:45AM

This is the first I'm hearing about this lawsuit. I have a 2018 Impreza Sport that I bought new, and its windshield cracked out of nowhere this past summer. There was no discernable origin to the crack; it was simply there one morning when I went out to my car and it covered half the windshield. People told me, "Sometimes it just happens due to the heat of summer," though it hadn't been any warmer than usual around that time and I've never had this happen to me with a car before. Due to Covid and distance from a dealership, I had it repaired through my insurance by Safelite within a day or two. Perhaps this voids my "warranty claim" as it says it did for some owners in this lawsuit, but I had it fixed in this manner because I didn't realize it could be a Subaru issue and thus covered under the warranty to begin with. Thankfully, I only had to pay a $50 copay.

I can't help but wonder how many others have had this happen and it didn't occur to them it could be a defect with Subaru windshields itself -- I'm certainly one of those people.

Debra Kincaid (not verified)    January 29, 2021 - 2:29PM

I own 2021 outback Subaru. Brought 2 months ago. Yesterday had spontaneous large crack in windshield. Started at base radiate upward then left about 3 inches. Called dealership automatically said a rock hit it. No rock no debris. Still waiting on return car. If I knew about this beforehand I would have never purchased a Subaru.

Jack Marquess (not verified)    February 8, 2021 - 1:55PM

I was driving home to NJ from MI 10/30/20, when I noticed a crack in my windshield - drivers side bottom corner just above the state registration tag. I was in OH on the interstate going around 65 with the traffic. It had been slushy snow turned to rain by late morning. The crack progressed a bit as I reached my destination. It increased the next few days so I called my local repair shop and got a windshield replaced by one of those specialty mobile windshield repair groups. I did not call the dealership because they are costly and I thought that I just missed a rock hitting the windshield in all that traffic. A friend who also had a Forester sent me Torque's article by Denis Fliel. Thanks Denis & Torque. I filed a complaint with the NHTSA by calling 1-888-327-4236. Very nice and efficient people, easy to file and does not take long. Note: have your Vin available and know around when it happened and how many miles on your car - I just estimated the mileage.

Donna Fellows (not verified)    February 26, 2021 - 1:16AM

I've had my Outback for six months and just replaced windshield today for the second time. Like I would ever take this car off road. It is the most delicate car because of the windshield.. I'm afraid to take it through a car wash for fear of the wind shield cracking.

TJP (not verified)    May 1, 2021 - 11:22PM

My 2020 Outback just got its third (3rd) windshield and it broke before it was two weeks old. These windshields are defective- I love the Outback- but so disappointed in the windshield. I’ve never had issues with glass like this. Usually if you get a chip you have it filled- no big deal. This glass chips and cracks at an unbelievable rate. My last windshield was a web of cracks before I had it replaced. I was trying to wait for Subaru to make the needed improvements before I paid even more money to get another new windshield. But obviously it is still the defective glass bc I walked outside one morning this wk to find a huge crack- it’s not freezing here, lows have been in the 50s. I don’t know what to do. I think next time I replace I will ask for aftermarket glass- but I’m not sure how that will work out with eyesight. Subaru owners Need Help with this issue. I believe Subaru is a wonderful company and will make this right... just waiting on them to come through.