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Subaru Cracked Windshield Lawsuit Grows To 2.5 Million U.S. Vehicles

The windshield lawsuit against Subaru could involve 2.5 million vehicles including the new 2020 Forester, Outback, Crosstrek, Ascent, Legacy, and Impreza models.


The class-action lawsuit against Subaru of America is growing in the number of vehicles it could potentially involve. According to new court documents, the Subaru vehicles involved now includes 2017-2020 Subaru Outback, 2017-2020 Subaru Forester, 2017-2020 Subaru Crosstrek, 2019-2020 Subaru Ascent, 2017-2020 Subaru Impreza, and 2017-2020 Subaru Legacy.

The potential number now grows to 2.5 million vehicles in the U.S. market. Torque News reported last month 15 new plaintiffs were added to the lawsuit adding 2020 Subaru Forester, 2020 Subaru Outback, 2020 Subaru Crosstrek, 2017-2020 Subaru Legacy and 2017-2020 Subaru Impreza vehicles.

Now the all-new 2019-2020 Subaru Ascent family hauler has been added to the list of affected models. Attorneys Christopher Moon and Kevin Moon, Moon Law APC, are representing the plaintiffs.

Watch which cars are involved in the Subaru windshield lawsuit and click to subscribe to Torque News Youtube for daily automotive news reports.

Subaru has asked the court to dismiss the case, originally filed by Christine Powell against the automaker for an allegedly defective windshield in her 2018 Subaru Forester she says cracked twice in an 18-month period. Subaru says it should be dismissed for failing to state a claim and lack of jurisdiction. The judge has yet to file a response to Subaru’s dismissal brief.

More Subaru owners are coming forward with complaints saying the windshields in their Subaru vehicles are defective and are spontaneously cracking, and breaking, sometimes “within weeks or a few months of purchase.” The National Highway Traffic Safety Administration also received numerous complaints from Subaru owners who experienced issues with their windshields, according to the consolidated class action.

2020 Subaru Forester, Outback, Crosstrek, Ascent, Legacy, ImprezaMore Subaru owners are coming forward with complaints about spontaneously cracking windshields

According to the latest lawsuit filed in February, Subaru “failed to disclose material facts and a safety concern to purchasers and lessees of the class vehicles.” The new complaint combines Christine Powell’s original lawsuit with two additional class action cases over Subaru’s windshields that were filed in California and New Jersey.

What should Subaru owners do?

If you own a 2017-2020 Subaru Outback, 2017-2020 Subaru Forester, 2017-2020 Subaru Crosstrek, 2019-2020 Subaru Ascent, 2017-2020 Subaru Impreza, or 2017-2020 Subaru Legacy model and have experienced a cracked windshield for no apparent reason, you can file a complaint with the NHTSA by going to the website link, or call 1-888-327-4236. Or you can submit your contact information and an attorney from Moon Law APC will be in touch to review your case further.

2020 Subaru Forester, Outback, Crosstrek, Ascent, Legacy, ImprezaThe class-action lawsuit now includes the 2019-2020 Subaru Ascent

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Denis Flierl has invested over 30 years in the automotive industry in a variety of roles. All of his reports are archived on our Subaru page. Follow Denis on Facebook, Twitter, Instagram, Subaru Report. Check back tomorrow for more Subaru news and updates at Torque News!

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Photo credit: Subaru


Macedonio Aldana (not verified)    March 13, 2020 - 9:28PM

I have a 2013 Subaru Outback and the windshield cracked twice in Florida. It was a free insurance replacement per Florida law but it cost me a lot of time because of different reasons. What I came out with is that the Subaru-branded windshields are weaker than most others in the industry. This from comparing specs against 3rd party products. Unfortunately these products don't quiet fit. I demanded an OEM product and I got it. When it cracked the second time the insurance automatically provided OEM. Now I live in Ohio and no problems. I think hot weather increased the likelihood of failure.

Chris Dyer (not verified)    March 14, 2020 - 9:41AM

In reply to by Macedonio Aldana (not verified)

The non-OEM windshields fit just fine. I had to replace the OEM windshield on my Outback and I definitely didn’t want OEM since they are poor quality. My non-OEM fits and works just fine and one year later no cracks... even in the hot Alabama sun.

Ada Swift (not verified)    March 14, 2020 - 7:02PM

In reply to by Macedonio Aldana (not verified)

I have a 2013 outback with a cracked wind shield and live in South Texas even though I leave the windows cracked when I am out of the car I think the heat has caused this but I have never had any other car have this problem.

Ada Swift (not verified)    March 14, 2020 - 7:03PM

In reply to by Macedonio Aldana (not verified)

I have a 2013 outback with a cracked wind shield and live in South Texas even though I leave the windows cracked when I am out of the car I think the heat has caused this but I have never had any other car have this problem.

Carmen Cuevas (not verified)    March 14, 2020 - 1:12AM

My Subaru Forester windshield recently cracked starting from the bottom seam but my car is a 2016. I did file a complaint with the NHTSA but I won’t hold my breath for a recall.

Eric Pleschner (not verified)    September 17, 2020 - 8:26PM

In reply to by Carmen Cuevas (not verified)

I have a 2018 Subaru Forester. About a month ago, a mysterious crack started at the base of my windshield on the passenger side. I don’t recall anything hitting it, and there’s no sign of impact (ding, chip, nothing!). I can’t determine where or how it may have started. Since appearing, it’s grown about halfway up, and now halfway across the windshield. I spoke to my local dealer yesterday, and am starting to look online to figure out next steps for repair, then I found this article (no mention by dealer about a reoccurring problem or this suit).

Kim (not verified)    March 14, 2020 - 1:48AM

I feel sorry for Subaru. I think people are not aware of the fact that if you use your Windsheild defrosters on “high” and you have a freezing Windsheild , especially with snow or ice resting on your Windsheild, it will break. The problem here is actually Subaru’s have very good heaters and they can get very hot, which I love about my Subaru, I live in Tahoe and we get cold and it’s wonderful how fast my Subaru heats up. But I have cracked 2 Windshields in my forester by doing exactly this “turning the Windsheild defrosters on HIGH when ice was resting on my window”.
I think this is actually the problem here. Not defective Windsheilds. Too hot defrosters.

Harold (not verified)    March 14, 2020 - 9:04AM

In reply to by Kim (not verified)

Not true. We purchased our 2019 Subaru Ascent in June 2019 and the windshield cracked in the first month. $1200 repair job because of requires Eyesight calibration required.

Christopher Dyer (not verified)    March 14, 2020 - 9:43AM

In reply to by Kim (not verified)

No. The problem is definitely crap quality glass. When the windshield on my Outback broke, it was in warm weather and no defroster was being used.

Really? (not verified)    March 14, 2020 - 5:21PM

In reply to by Kim (not verified)

Is this a real post? I've never had a cracked windshield.....ever. Temps down to -30. You have had several, in a Subaru, and are defending them from claims that their windshields break? This is the most confusing comment I've ever seen. Wouldn't a windshield that can't stand up to the heat of your defrost be a defective windshield? What if your car rolled over in an accident? Would you just say "it's really the tires, they are just too grippy, they make the car roll over". Too grippy tires.

Kim (not verified)    March 16, 2020 - 3:50PM

In reply to by Really? (not verified)

I didn’t post that comment to get into a text battle.
Twice, the first time my defrosters were on high and there was ice resting on my Windsheild right where the defrosters hit the glass. It cracked. I had the Windsheild replaced and it was from a glass shop not a dealership. A basic Windsheild. Idk if it was OEM or not. But same thing ice resting RIGHT where the defrosters hit my windsheild. Cracked almost identical place too. I’m not the only person I know that had their defrosters on high with ice resting on the Windsheild that this has happened to. I posted just because I thought maybe it could be an issue for some people if they used their defrosters on high w/ice resting on Windsheild. I KNOW that’s why my window broke. I don’t think it’s defective glass. I’ve had 4 Subaru’s and this is the first one this has happened with... no matter Subaru is an excellent snow car especially if you have studded snow tires. The Japanese make a superior engine and the Subaru’s AWD is the newest technology and I wouldn’t own anything different for our snowy roads here in Tahoe unless it was a snow cat. I’m a loyal customer. So a Windsheild glitch... thank god it’s not something like the steering breaking at high speeds!

Jad (not verified)    March 14, 2020 - 11:58AM

I am replacing my windshield twice a year on my Forester but driving around with large cracks all the time because I know as soon as I replace it it's going to break again. Every Little Rock Chip just seems to destroy the window. I'm not using the defroster and Arizona weather is fairly consistent. This is been happening in the winter when it's not overly hot also. I've never had another vehicle this kind of problem. it's an outstanding car and I love it but this is a real hardship. You can't just replace the windshield, you have to bring it in torque calibration center to have the cameras calibrated also.

Chris wetzel (not verified)    March 14, 2020 - 4:41PM

The windshield in my 2016 forester has a cracked windshield too. It broke in the winter while I was defrosting my windshield. I didn’t realize other people had the same problem

Derrick (not verified)    March 14, 2020 - 4:56PM

I live in Southern California and have a 2018 Subaru Impreza that also experienced the windshield spontaneously cracking about 3 moths after purchasing the car. I'm 100% positive it's not an issue due to the defroster has being too strong.

Ann (not verified)    March 14, 2020 - 9:25PM

”The judge has yet to file a response to Subaru’s dismissal brief.”. Judges do NOT file responses to briefs—Litigants file responses; judges issue rulings in the form of orders.

Ramesh Soni (not verified)    March 14, 2020 - 11:07PM

We have a 2017 Subaru legacy and the windshield cracked on the second day of the car ownership in March 2017. We used our insurance to get the windshield replaced after paying the deductible. The aftermarket windshield has worked well for the last 3 years.

Kyle Donath (not verified)    March 15, 2020 - 1:44AM

My 2013 legacy had it's windshield crack in front of me while sitting in my driveway warming up on a cold morning. For the record I thought it was lame.

Micky (not verified)    March 15, 2020 - 1:57AM

I don't know if this qualifies, but I purchased a new '19 Sport Impreza Hatch last July '19 an it's been chipping even by the most littlest pebble, etc. all over the windshield, no durability at all. Very disappointing since this is my 4th Sub an I love these cars overall an never had this problem before on the others.

Micky (not verified)    March 15, 2020 - 1:59AM

I don't know if this qualifies, but I purchased a new '19 Sport Impreza Hatch last July '19 an it's been chipping even by the most littlest pebble, etc. all over the windshield, no durability at all. Very disappointing since this is my 4th Sub an I love these cars overall an never had this problem before on the others.

Lloyd Zufelt (not verified)    March 15, 2020 - 10:16PM

My 2017 legacy windshield had thousands of rock chips and because the windshield was not totally cracked my windshield was not covered. When I bought my car the windshield was covered and under warranty by what my dealership told me when I bought my car. Under the agreement one year later became the crack was not 8-10 inches in length I was not covered. Small rock dents to the point of not seeing out when the sunlight hits the window is not covered according to the window manufacturer but it's not what the dealer says when you buy the car.

Dave Walters (not verified)    March 23, 2020 - 11:28AM

Drove off with new 2020 Ascent on Feb 8th. For no reason windshield cracked the second week we owned it. Arizona weather - no stone, no heat, no defroster heat, nothing - just got into the car in the morning and there it was.

Monica (not verified)    April 26, 2020 - 12:41AM

We purchased a brand new ascent on 4/25/20. After over a month of research and negotiating with different dealers we went with Subaru because of “safety”. We live in Indio and the car was purchased in Riverside. We got there ..introductions...etc...our sales guy drove us to the gas station to get gas and our car stalled...ran out of gas...good Lord!...we should have really used this as a sign and just gone elsewhere for a car. We gave them a chance ...after what should have taken an hour of negotiating Took 3.5 hours...I guess this is normal typically but in our case everything was supposedly negotiated online and we were basically going to pay, sign and drive. So after a long hot draining day, I drive off in the ascent and my husband in his car. About half way to my home I see a line on the corner of the driver side windshield ...I couldn’t really tell what it was..thought it was a string, sticker ...I don’t know...sure enough my worst fear the line is getting longer and traveling across the windshield. I couldn’t believe it. It was not a rock ..nothing bounced off the car...the window just started to about 60 miles in this car went from being one of the “safest” vehicles to one of the most dangerous! As I came home I checked the windshield and the crack started in the corner of driver windshield and you could see and feel that it was aN internal window defect ..the outside of window was smooth. Then my husband shows me this lawsuit article!....guess we didn’t research enough...I’m so disappointed and honestly this window issue erases all the other safety features it claims to have and they boast about. They can’t get back to me until they talk to their “service manager”.... This better be covered. I am so upset and in these times with COVID drama...people don’t need more problems on their plate.

Frank White III DDS (not verified)    May 11, 2020 - 1:04PM

In reply to by Monica (not verified)

I am on my 3rd windshield 2020 Outback Limited. Subaru agreed to replace the second one only once. There is a flaw in the glass manufacturing in my opinion. Both times: a very small stone hit the glass and the crack started almost immediately. My second window cost me $1035 with calibration. Everything else about the car I really like but will I soon be on my 4th windshield? I share your frustration.

Andrea (not verified)    June 22, 2020 - 11:11AM

I purchased a 2020 Subaru Ascent and I have had 2 cracked windshields in 3 weeks. You can't tell me that's not a Subaru glass issue. . .

joshua rosenfeld (not verified)    June 26, 2020 - 3:05PM

I have a 2016 outback. Last year the rear window shattered when I was parked as I closed the driver's side door. Subaru replaced it as a warentee item, Today, the rear driver's side window shattered as I closed the driver's door. The car was parked in the sun but nothing hit the window and I didn't slam the door. I am now worried that all the wondows on the vehicle are defective.