Tesla Service is great for lots of things but is good to use for simple tasks like changing a tire. A service technician can come to your house in a van. One critique of Tesla Service is that they are using Ford cargo vans that run on gasoline. This isn’t a good look for a company that is all-electric. Tesla should come out with its own cargo van.
The pros of Tesla service
According to Tesla’s website, 80% of all repairs can be done outside of a service center. This means that more often than not the owner of the car won’t have to go into a service center for repairs or maintenance. One Tesla customer said they were able to get their 12V battery and driver door handle replaced without any hassle.
Cons of Tesla service
Many customers have said that the service is a rip off. They said that they could get the same kind of service done at other places for less money. One customer said they were charged $98.50 for a tire rotation. As a result, they went to a tire shop and got the tires taken care of for only $20. This does seem like a concern that Tesla should look into if the brand wants the service program to remain a reputable one.
Other car dealerships could learn from Tesla
Other car dealerships that sell various car makes should look into offering at-home services as well. Many people do not have time to get their car serviced at the dealership in the middle of the day. If you combine driving back and forth from the dealership, spending time waiting to be helped, and filling out paperwork for a loaner car; you have just spent one to two hours that you’ll never get back.
This is why a home service option for touch up maintenance makes sense. It will minimize the amount of time the customer spends at the dealership.
Bringing customers into the showroom might be a good thing
If customers have to go into the dealership, then it may compel them to trade in their current car to buy a new one. This will help the car manufacturer. If customers do go into the dealership, then the experience should be good. For example, food and beverages should be offered. It will be interesting to see if the home service model takes off as we move into the future.
Daniel Cappo reports Tesla developments at Torque News. He has had a passion for cars ever since age five when his grandparents let him drive their old golf cart around their property in Upstate NY. He has attended numerous auto shows, and even got the chance to drive a Ferrari California on the track. Ever since Tesla opened up a dealership at his local mall, he's been an avid follower of their cars and technology. Dan has a B.S. in Public Communication from U Vermont. Follow Daniel on Twitter and LinkedIn for daily Tesla News.