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Ford Recalls Center On Software, Panoramic Roof Repair

If you follow Ford or own a Ford vehicle you probably think that things are pretty slow at the moment as the automaker slowly ramps up to restart its assembly lines around the world. The safety office is on the lookout for vehicle defects and is issuing recalls. This week it issued three.


More than 41,000 Ford Expeditions, Lincoln Navigators, Mustangs, and Transits were recalled yesterday by the automaker to take care of two software/safety- and one safety-related issues. Ford has issued regular recalls for the last several months. I recently wrote about a small, but important Expedition recall. JImmy Dinsmore, one of our F150 reporters, recently wrote about a different recall of regarding Ford Rangers Recalled for transmission issues.

Ford Recalls Expeditions, Navigators

In the first recall, Ford acted because the SUVs have non-functioning Pre-Collision Assist features. The Pre-Collision Assist features include:

  • Forward Collision Warning
  • Dynamic Brake Support
  • Automatic Emergency Braking

A non-functioning Pre-Collision Assist system may not detect or reduce the risk or severity of a frontal crash. It could increase the risk of an injury or crash if the driver is relying on assistance from the system.

This condition affects the Ford Expedition and Lincoln Navigator models equipped with the standard camera-only Pre-Collision Assist system.

Ford Unaware Of Crashes, Injuries

Ford is not aware of any reports of crashes or injuries related to this condition. This action affects 25,081 vehicles in the U.S. and federal territories and 1,106 in Canada.

The vehicles were built at the Kentucky Truck Plant and include:

  • 2020 Ford Expeditions built from April 16, 2019 to March 20, 2020
  • 2020 Lincoln Navigators built from July 15, 2019 to March 19, 2020

To fix this problem, dealers will reflash the body control module, antilock braking system, instrument panel cluster, and headlight control modules with the appropriate software fixes. The tire pressure monitor system will require a reset.

The Ford identifier for this recall is 20S20.

Ford Recall Centers On Transmission Issue

The second recall, covering 2019-2020 Mustangs and 2019 Expeditions, includes the "transmission, not in park" warning message and chime. The warning and chime are only active for three seconds when the transmission is not in Park, the ignition is off, and the driver's door is closed.

The chime should remain active for 10 seconds, and the "transmission not in park warning" message should display for 30 minutes when the driver's door is closed.

If the "transmission not in park" warning and chime sound for less than the design period, the driver could exit the vehicle, when it is not in Park. In this situation, the vehicle may roll accidentally, increasing the risk of injury or crash.

Ford Recall Primarily In Sudbury

Ford isn't aware of any reports of injuries or crashes caused by this problem. It affects 10,460 vehicles in the U.S. federal territories, 158 in Canada, and 17 in Mexico.

The affected vehicles include:

  • 2019-2020 Ford Mustangs built at the Flat Rock Assembly Plant April 26 to Oct. 10, 2019
  • 2019 Ford Expeditions built at the Kentucky Truck Plant Oct. 16, 2018 to Oct. 13, 2019.

To fix this problem, dealers will reprogram the instrument panel cluster. The Ford reference for this recall is 20S21.

In the third recall, certain 2014-2017 Ford Transit Connects, equipped with panoramic vista roofs. There may be bonding problems with those roofs. The issues range from wind noise, water leaks, and, in some cases, separation from the vehicle.

Ford Recall Involves Improper Panoramic Roof Bond

The problem is an improper bond between the panoramic roof and the vehicle body. Ford isn't aware of any reports of crashes or injuries due to this problem. The issue affects 5,088 in the U.S. and federal territories, and 45 in Canada.
More than 41,000 Ford Expeditions, Lincoln Navigators, Mustangs, and Transits were recalled yesterday by the automaker to take care of two software/safety- and one safety-related issues.

Marc Stern has been an auto writer since 1971. It was a position that filled two boyhood dreams: One was that I would write, and two that I write about cars. When I took over as my newspaper's auto editor, I began a 32-year career as an automotive columnist. There isn't much on four wheels that I haven't driven or reviewed. My work has appeared in Popular Mechanics, Mechanix Illustrated, AutoWeek, SuperStock, Trailer Life, Old Cars Weekly, Special Interest Autos, and others. Today, I am the Ford F150 reporter for Torque News. I write how-to and help columns for online sites such as and others. You can follow me on Twitter or Facebook. Most of Marc's stories can be found at Torque News Ford coverage. Check back again and search for Torque News Ford F-150 news for more F-150 truck news coverage.


Robert Adams 6… (not verified)    December 18, 2020 - 1:15PM

Hi, I have a 2015 Ford F150. The panoramic moonroof has leaked since I had it. Its been to the dealer multiple times. Once there was a plastic bracket cracked. Other times they told me the drains clogged. Now they are telking me the entire roof must be replaced, $1950.00. Im still under extended warranty but its not covered. I called Ford they know nothing about major problems with it. I spoke to 3 others who had the same problem. They sold their F150s. What do I do? Thank you.

D Welch (not verified)    March 21, 2021 - 11:53PM

In reply to by Robert Adams 6… (not verified)

We recently started having issues with our 2017 moonroof closing, it gets within an inch or two away from closing then just reverses and opens back up. It took at least a half dozen tries but finally got it to close, I’m not sure if it’s a sensor or something to do with the wind diffuser. Any one else having a similar issue?

Thomas (not verified)    April 8, 2021 - 1:19PM

In reply to by Robert Adams 6… (not verified)

I bought a used F150 2017 with the same problem I have had it only 8 weeks not under warranty . The sunroof wont open or shut just grinding . i bought in winter with a lot of snow first nice day . Wont do anything HELP

Bonita Porter (not verified)    June 14, 2021 - 10:33PM

In reply to by Robert Adams 6… (not verified)

My 2014 Explorer's sunroof would leak from the overhead console when I went through the carwash so I was advised to get the drains unblocked ($40 a crack!). Last week, following heavy rain, I found a puddle if water on the floor of the front passenger seat which then spread to the rear passenger floor under the carpet! I vacuumed up 1.5 gallons of water! I went to the garage and the mechanic thought that maybe the drains were clogged so he went to open the sunroof and it wouldnt budge. He said that it appears the motor us shot from the water! I am looking at at least a $500 bill. My point is Ford knows about this whether they admit it or not and they should own it and replace the damaged parts! I have since talked to many people whose cars ( not fords) have sunroofs and they dont leak!

Renee (not verified)    July 16, 2021 - 11:51AM

In reply to by Bonita Porter (not verified)

I too have 2014 Ford Explorer I bought new and I have had problems since I’ve owned it with leaking and passenger side floor flooding and leaks through the top lights. It was covered under warranty once and then I paid 300 each time for repairs. I BARELY use the moonroof. Prob hand full since I’ve owed it the last 6 years. So no way stuff getting clogged in there. This is Ford problem

Bonita Porter (not verified)    July 16, 2021 - 5:28PM

In reply to by Renee (not verified)

I completely agree with you! I called Ford and spoke to customer service and when I got a canned response, I asked to speak to a supervisor ...I was given a case number and advised I would hear back...its been over 2 weeks and I am still waiting. Customer service said it is not a safety issue and I begged to differ... What happens when the water floods the electrical system and it shorts out when I am driving home in the dark? I would suggest a good lawyer can get a jury to believe it is a safety problem that caused my death or severe injury in such a case... Perhaps it may take a few 6 figure payouts payouts by Ford for them to fix THEIR problem.

MARY ANN BARTMAN (not verified)    September 21, 2021 - 1:38PM

In reply to by Robert Adams 6… (not verified)

2020 F150 leaked a couple weeks ago. Service said it wasnt covered under my warranty because it was an owner maintenance issue. When I went to pick up the truck I informed them there was nothing in the manual regarding how I am to maintain the sunroof. Then the Water Repair/Leak Tech came over and stated there "wasnt "anything an owner can do to maintain the sunroof. ???? HOW CAN YOU TELL ME IT'S AN OWNER MAINTENANCE ISSUE "BUT" THERE IS "NOTHING" I CAN DO TO MAINTAIN IT????? After being a squeeky wheel and going through the BBB, I was informed that THIS WAS A WARRANTY ISSUE! I was credit for the repair!

Bonita Porter (not verified)    September 21, 2021 - 3:52PM

In reply to by MARY ANN BARTMAN (not verified)

That's awesome! Good for you! I have said it before and I will say it agaain, the leaking sunroofs are defective and Ford should stand behind each and every one. My 2014 Explorer sunroof is taped shut! I will wait ... In the meantime, I just bought my last Ford, a 2018 Explorer and the one thing I insisted on was it could not have a sunroof!

Valorie (not verified)    September 21, 2021 - 9:43PM

In reply to by Bonita Porter (not verified)

My 2015 Ford Explorer sun roof leaks also. Nobody or Manuel says nothing about maintaining the sunroof. I did try to clean them but couldn't get to the drains. Going to tape around the sunroof. My last ford too. I had 1993, 2003, 2015 Explorers. I'm through with Ford.

Matt (not verified)    October 21, 2021 - 11:29AM

In reply to by Robert Adams 6… (not verified)

2017 F-150 checking in. I've already had my moonroof replaced. The guy that fixed it told me it's a VERY COMMON PROBLEM. He advised me not to open it any more because it will likely fail again. Fix this crap, Ford!

MARIO E. (not verified)    August 14, 2022 - 9:21PM

In reply to by Robert Adams 6… (not verified)

I have a similar issue. I bought a used 2015 F150 at a Dealer a week later the
sunroof got stock don't close , I went to Ford dealer and they are taking just for the Panoramic rail $2,4500 (No glass) + installation
$5,000.00 reap off, is that a re-call on this trucks??

Tonic (not verified)    April 8, 2021 - 11:04PM

I have a 2013 Ford Edge SEL w Pano Sunroof that has been rattling for years. Drives us crazy. I looked for recalls, but otherwise not taking it to get fixed because I can’t afford it. Sure wish they’d fix it. I keep it closed all the time, which I hate, but it muffles it a bit.

Nick Mueller (not verified)    April 25, 2021 - 8:44PM

Have a 2018 f250 kr that has the same issue of sunroof getting jammed up and making a horrible grinding/rattling noise when trying to do so. I also purchased an extended warranty that will not cover it to the tube of $3000!!! I'm furious bc I brought the truck into the dealership 8 months ago bc the sunroof would pop when it was being opened and they said it was normal! My last 3 trucks have been fords but this very well is my last straw

Darryl (not verified)    May 9, 2021 - 11:18AM

I too have problems with my 2018 f150 panoramic sunroof , it will go up but will not retract and slide open. Obviously they screwed up so how do we get them to recall and fix there problen? If I'm out of pocket on this one I won't buy another ford after 30 years , and I'll make it my business to tell people they won't back their product and they shouldn't buy one

William White sr (not verified)    August 5, 2022 - 10:58AM

In reply to by Robert Sanneman (not verified)

I’ve been buying ford every sense 1998 and never seen it like this,how can you say they’re not a where off the roof problem ,no more twin roof from ford, be now I’ll try Cadillac escalate

Tony Schutte/I… (not verified)    May 17, 2021 - 10:10AM

I bought a used 2018 F-150 from Canada,36,000 miles.I have a knocking in the engine that sounds like lifters. Ford dealer said that is common. My 2011 F-150 didn't acquire that until 96,000 miles.I also have had problems with the panoramic moon roof,1 dealer wanted over $2,000 to repair it and charged me $161.00 to diagnose the issue. Pretty sad Ford not willing to accept the problems and responsibility to fix them.

Bonita Porter (not verified)    June 14, 2021 - 10:14PM

I am the second owner of a 2014? explorer xlt. I had leaking from the upper console and had the drains unblocked. Last week, after a heavy rain storm, the upper console didnt leak but there was a puddle of water on the front passenger floor which then spread to under the carpet in the rear passenger area. It was soaked! I vacuumed up 1.5 gallions of water!!! I took it to the garage to see what was causing the leak and the mechanic said it could be the sunroof drains again and would blow out the drains but the sunroof wouldnt open! He said the motor was probably ruined from the leak!

I researched this and Ford has known about this. They should be paying to replace the motors and all other damages related to their leaking sunroofs. I am now stuck with a $600+ bill to fix their problem! Outrageous! Definitely not getting another Ford that has a sunroof!

jena (not verified)    January 23, 2022 - 5:09PM

Even though I've always been a Chevy girl, I purchased a 2015 Ford Explorer in 2021 with 13,000 miles on it. Nothing but problems. Interior lights do not come on automatically when the door is open, live in Houston, serious safety issue. The inside leaks when it rains due to clogged drains on the sun roof which is also a safety issues when all the electrical shorts out and you're a single female broke down on the side on the road in a dark in a city over-flowing with predators. Not to mention the hoods rusting through Ford's paint job. of coarse I dont have a warranty as if any of these well known defects would be covered. Consumers report and Kelly blue book should do a better job in their reviews too. Going there next.

Ed Haier (not verified)    January 23, 2023 - 11:27AM

If you think F150 sunroofs are a problem then look at 2015 and up VW Pano Roofs leaking - lots of lemon law buybacks, lots of unhappy owners.