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Subaru Wants To Get New Outback Parts To You Quicker And Reduce Service Wait Times

If you have waited weeks to get parts for your new Subaru, help is on the way. See how the $158 million plant expansion could help.


If you have taken your Subaru in for service recently and had to wait weeks for parts, help is coming. The $158 million Subaru plant expansion in the U.S. where they make the 2020 Outback wagon begins this month, and it will benefit customers. Subaru is growing and customers have seen delays in getting the exact vehicle they want and also they have to wait weeks for parts when they take their Subaru Outback, Ascent, Impreza, and Legacy in for service or a recall.

Subaru Indiana Automotive in Lafayette, Indiana is where approximately 50 percent of all Subaru models sold in North America are built and they can’t keep up with the demand for cars and the parts that keep them running. The latest plant expansion will include a transmission shop and a new service parts facility. It should help reduce wait times in the service department.

2020 Subaru Outback

A report from The Journal & Courier says Rachel Hazaray, assistant general counsel and senior manager for SIA told them construction will begin this month. Where customers will see the biggest benefit from the $158 million plant expansion is when they take their car in for service.

The new service parts facility is part of the second phase with construction beginning “soon,” and is expected to begin operations as soon as 2021 according to Hazaray. “This is a continuation of our ability to meet our growing demand. As we sell more vehicles, we’re selling more service parts.”

2020 Subaru Outback

The new service parts facility will provide Subaru Indiana Automotive the ability to bring production of parts for service in house, instead of outsourcing them to other suppliers. The expansion will add 350 additional jobs to the 6,000 people already employed at the plant.

When they manufacture the parts themselves, they will be able to move quickly when certain parts are needed for service and recalls. They can ramp up production quicker than a supplier can who may need weeks or months to retool.

Customers should see an improvement in getting service on their 2020 Subaru Outback, Ascent, Impreza, and Legacy models finished quicker now that the new service parts facility is being built. Operations should begin sometime next year. Check out how the plant is doing after the restart last month.

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Denis Flierl has invested over 30 years in the automotive industry in a consulting role working with every major car brand. He is an accredited member of the Rocky Mountain Automotive Press and the founder of Subaru Report where he covers all of the Japanese automaker's models. More stories can be found on the Torque News Subaru page. Follow Denis on Facebook, Twitter, and Instagram.

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Photo credit: Subaru Indiana Automotive