Tacoma owners report long wait times for rear differential repairs.
John Goreham's picture

Toyota Struggles To Manage Tacoma Rear Differential Recall

Tacoma owners are reporting that dealers are keeping their trucks for extended times.
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Tacoma owners are reporting that dealers are keeping their trucks for extended times while trying to cover a recall. Some owners are posting to social media that there is a six month wait time to get trucks back from dealers who have kept them due to safety concerns over differentials damaged by the leaks. We cannot validate those claims, but many owners are reporting similar stories. Some dealers have requested checks of the leaking differentials every two weeks. Toyota is having trouble manufacturing the parts needed for the important recall.

Tacoma Differential Recall
The rear differential recall we recently detailed covers 2016 and newer Tacomas. Some rear differentials had improperly tightened (torqued) nuts, which can cause leaks. The recall involves and inspection of the rear Diff. to see if the truck has the problem. Many don't and owners are sent home the same day with no fuss. Other owners have reported that the differential nuts were retorqued. Some have reported that parts were changed and the wait was minimal.

Long Waits For Tacoma Repairs
Those owners who have reported long wait times also report that they are being offered replacement Toyota vehicles while their truck is in the dealer's quarantine area waiting for parts. Most report a Corolla being the first offer, but some owners have asked for an SUV instead and report being given one to drive while they wait. That would most likely depend on a dealership's loaner vehicle availability. One owner tweeted recently, "When is the Tacoma differential recall part coming in? I really hate the loaner Camry I'm stuck with and am miserable driving it :-(" We have deleted the expletives.

Toyota's History Of Long Delays With Recalls
Tacoma owners are no strangers to long waits for parts. During the Tacoma's multi-year and multi-generation frame rot recall (technically a service program), Tacoma owners waited weeks or months for replacement frames to become available.

The video below shows what happens when a Tacoma does not pass the inspection for the differential recall.


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Comments

A match - inferior drum brakes and a defective differential - a junk assembly. Toyota's grip seems to be slipping a little - cost cutting gone awry.
I have a 2009 Toyota Tacoma and am having to have the differential replaced after only 68,000 miles as it is defective. Totally unexpected that a rear differential needs a major overhaul and is not reliable. No drip site where I park regularly to alert me to possible fluid leakage as the cause. Sadly After reading about the differential recalls on 2016 and 2017 models, Toyota has had a serious problem and is not willing to cover older models. I have to sink $2300 into the dealership to repair. The quality reputation of Toyota is history. I will not be considering buying a Toyota truck again.
You could possibly get some help from the Better Business Bureau by filing a claim. Some indications are that the BBB is not as good as it once was but may be worth a try. Many years ago I had good success resolving issues with GM products. At that time a person could go before the BBB board and present the problem, with a company representative present.
I took mine and they fixed it in 2 hrs
Long waits are due to Toyota's policy of making clients pay for the recalls so when they sell enough new vehicles they proceed to fix x amount of recalls
I have a 2016 tocoma at dealer for a month now with a leaking differential and the dealer can't get the parts. They can't even tell me when they will have the parts their is no end in sight. I going to check out the lemon law
I have a 2011 tacoma there is a problem with my clock spring its not covered under recall
I bought a 2015 Tacoma 4wd in March of 2015. It has 105K miles on it now and the rear differential is going out! Of course there was a 100k mile powertrain warranty but that doesn't help out now. I chose to buy a Toyota because of their history of reliability. So much for that I guess. I will not be buying another Toyota!
Tell us more. DId you ask Toyota's customer support group if they would honor the warranty coverage even though it was over by 5K miles?