Image of Civic courtesy of Honda
John Goreham's picture

Honda AC Failed? A Condenser Failure May Be Covered Under An Extended Warranty Program

Honda America has had a tough time with AC condensers in recent years. Here is why if your Honda's AC condenser has failed the cost of the repair may be covered
Advertisement

Honda is extending the warranty on AC condensers to a full ten years for select models like its Civic. Torque News expects that this warranty extension may spread to other models. If you own a Clarity, Accord, Insight, or other Honda model and your AC condenser fails outside of the vehicle's 3-year, 36,000-mile warranty period, you should visit a dealer and ask if Honda will cover the needed repairs.

This is not a recall. It is important to understand that recalls are related to safety, and a condenser may not fall under that category. The number of owners reporting condenser failures seems to be at a high point for models built from 2018 through 2020. Here is what one 2018 Honda Accord owner reported to CarComplaints.com: "It was warm outside today, so on my lunch break at work I went to go get food, got in the car to find no AC. The A/C seats were blowing cold air, but not the vents.I went to Honda, he said the systems are separate. He confirmed the AC was not working. They found out that all the refrigerant was leaking out. He said during manufacturing it must’ve gotten caught on something. AC system had to be replaced. Under warranty."

What To Do If Your Honda's AC Condenser Fails
If your Honda's AC condenser fails we suggest taking the vehicle to an authorized Honda dealer. Ask that it be repaired under Honda's extended warranty program. If the dealer declines to cover the cost, phone Honda's owner hotline and ask for help. The number is (800) 999-1009. Ask if there are any technical service bulletins (like this one)describing condenser issues for your vehicle, and if Honda can cover your repair costs. If they agree, Honda will work with the dealer and you will have saved hundreds.

If Honda declines, consider taking the vehicle to an independent repair shop. You may pay less there than at a Honda dealer. It is important to get a detailed receipt and to retain that receipt in case Honda later settles a class action suit and pays owners for repairs already conducted.

What Is An AC Condener?
An air conditioning condenser is one of the key parts of any HVAC cooling system, Replacing an AC condenser in a Honda can cost between $500 and $900 at a dealer. Independent shops may charge less.

How Do I Know If My Condenser Fails?
If your Honda's AC is not blowing cold, it could be a minor issue. The first thing to check is your engine's coolant level. You can see how to do that in your manual. If it is not a simple problem, the AC compressor may have a leak that let the refrigerant levels drop to a point where the system cannot blow cold.

If you have a Honda and your AC required repairs, please tell us about it in the comments section below. Your experience may help a fellow owner.

John Goreham is a long-time New England Motor Press Association member and recovering engineer. John's interest in EVs goes back to 1990 when he designed the thermal control system for an EV battery as part of an academic team. After earning his mechanical engineering degree, John completed a marketing program at Northeastern University and worked with automotive component manufacturers, in the semiconductor industry, and in biotech. In addition to Torque News, John's work has appeared in print in dozens of American newspapers and he provides reviews to many vehicle shopping sites. You can follow John on TikTok @ToknCars, on Twitter, and view his credentials at Linkedin


Subscribe to Torque News on YouTube.


Follow Torque News on YouTube, Twitter and Facebook.

Comments

HI so, this is exactly what happened to my Honda Accord 2018, the ac suddenly stopped working, when I went to the shop they never talked about any warranty, however they put this on my receipt and said I had to pay 560$ because a hose was broken.... what a coincidence? can a hose be broken because the compresor was failing? thank you!
Hi, my 2018 Civic AC not working, dealer asked for $165.00 plus tax for inspection only, if it were the condener failed, it will be covered under the extended warranty but I highly doubt I could walk away without paying anything. I think Honda would pay all cost for fixing their defective parts
Had the same experience at the dealer I bought my 2017 civic from. (All the service for the vehicle has been done by them). Honda needs to cut the check for the inspections, it’s a huge intentional block to the extended warranty in my opinion.
My 2019 honda accord ac started to blow hot air. Took it in to a honda dealer because it was still under full warranty and I was aware of the extended warranty because of defective in the 2018-2020 accord models. I had to pay $350 for them to diagnose something they knew was defective. I got in touch with corporate, opened a case against the dealer and to get my $350 back. Long story short, my condenser was defective and it was replaced under the extended warranty. Now I have to fight with corporate to get diagnose fee back. But don't settle this is a defective and they know but will do anything to not fix it.
did you get your money back?
I have a 2018 Honda civic. The driver's side was blowing warm air. After diagnosis I was told that the compressor and ac clutch isnt working properly. Cost of replacement $1840. I mentioned about the ongoing lawsuits on AC issues with 2016+ civics. The dealer got it covered but I had to pay $350 out of pocket. Still there is no recall on the AC. My car has not run even 30k miles and is a little above 3 years old. This issue is never from the owner’s side. Still we are paying!! These faulty AC systems should be recalled ASAP.
I have a 2018 Honda civic. The driver's side was blowing warm air. After diagnosis I was told that the compressor and ac clutch isnt working properly. Cost of replacement $1840. I mentioned about the ongoing lawsuits on AC issues with 2016+ civics. The dealer got it covered but I had to pay $350 out of pocket. Still there is no recall on the AC. My car has not run even 30k miles and is a little above 3 years old. This issue is never from the owner’s side. Still we are paying!! These faulty AC systems should be recalled ASAP.
Make sure you submit all your paperwork and receipts to corporate. I just got an email yesterday saying my reimbursement had been approved and I should get my check in 2-3 weeks. Good luck.
I'm literally sitting in the dealership right now for this exact issue on my 2016 civic. Had the condenser replaced this time in 2020 bc it went out.. Started blowing hot air out of the driver side and now theyre saying its the compressor.. Which isnt covered under waranty, but had it been the condenser, it would have been. How do i go about getting these expenses back?! How did you go about it?!
Honda CRV 2018, A/C blowing hot air during high temps outside..when lower temps 80-85 there is slight cool air. Honda dealer checked and stated valve is faulty and the compressor needs to be replaced $2200. What? its still a newer car..Honda is bad. 46K miles so just missed the warranty. They have contacted to Honda to see if they would cover this..I don't have any hope. Can we directly call Honda if they don't approve the dealers submission?
You should have received a letter from honda about a month ago about the extended warranty on the condenser. The dealer will charge about 350 service charge. They will reimburse you for that through corporate. Go to another dealer and get second opinion. 2018-2020 Hondas all makes have defects in the condenser, that's why honda extended the warranty on it an additional 10 years. Hope this helps you. Just went through same thing with my 2019 honda accord with 40000 miles. It's a defect fight the dealer you will win.
Call Honda, or go to a independent mechanic ask first if they will cover the Compressor from another shop
Have 2016 Honda Civic with similar air condition issues as above. Honda said they would pay (according to the service manager) half of the compressor failure. Putting me out 800 bucks! I assume the dealer will replace (they said they would) the condenser at this time as well and getting paid back for this through Honda. What a rip off. Get real Honda.
In August 2019 my certified used 2015 Honda Civic’s AC wasn’t working. It had 17,000 miles on it when it was determined it had a faulty AC compressor clutch and coil. Honda dealer did a good will warranty so it cost me $400 instead of double that. This past June, with only 22,000 miles on the car, the whole AC compressor and hose had to be replaced. That cost me $1,425. I put in a claim to American Honda and am still waiting to settle my claim. There needs to be a class action lawsuit started.
I think Honda dealers are double dipping on this one. If they say the compressor is bad. It appears the dealer will charge you a fee for the diagnostics (ridiculous) and they when they repair the unit they get money back from Honda on the rest of the repair warranty that they extended. Like they say....You can only make money either from your customers or your employees. Good luck!
I have a 2016 Honda Civic. I haven't been driving much due to COVID, but my husband noticed the problem with the AC on a 105 day it was only blowing warm air. Took it to the local dealer, they just diagnosed two problems. The condenser (covered under warranty) and the evaporator ($2,418!!!!). Ridiculous! I said okay, please just fix the condenser for free. They said it was against the law to only fix one part and not the other (not sure if this is the case), so they are holding my car hostage. If I don't pay them to fix the evaporator, then they will do no work and charge me $320 for the diagnostic. I am furious!
I have same issue. I paid $380 at local Honda dealership to check what is wrong with the AC and they did come back and told me thaty evaporator is leaking it will cost around $2000 which crazy my Honda civic is 2017 and had only $29760 miles and this issue comes up which is crazy Honda should cover the entire AC parts and repairs. They are selling lemons. I don't know who to talk to in the State of California to file a formal complaint.
I have a civic 2019 had condenser fix under the 10 years warranty, but they told me that the compressor was leaking at that time, that was like a year ago, now i need to fix the compressor and evaporator for 4500 at the dealer , i think that the condenser not working properly damaged the compressor and the evaporator
I have a 2018 Honda Civic that I bought brand new. In 2019 the AC stopped working. Since then, I’ve only been once to my local Honda center for a repair that didn’t last. And have refused to return unless they can guarantee I won’t have to pay out-of-pocket again. I live in Los Angeles so as you can imagine, no AC, especially in the summer, isn’t very safe for me or my Husky.
does anyone has an idea on what can we all do in order to make this right? Honda got back to me and said my case is close and I don't qualify for a refund, does anyone knows how can we prove all the problems we have w our cars is because it was defective in first place? all our cars a new, low millage, I think they just want us to go away, and its not right!!!! at least lets do something so this doesn't happen to anyone else!!!
It's happening with my 2012 Accord Coupe as well and I have 96,400 mi. This started after the 30,000 mi. 3 yr warranty expired. I just avoided the Honda Hassle and paid my mechanic to fix it.
2013 Crosstour. Fell in love with the car and about a year in the AC went out. Getting in contact with corporate immediately, as I’ve paid $1000 to have the condenser replaced and it lasted exactly 3 days. Furious
I literally just purchased a brand new 2022 odyssey on February 1 2022. It was cold outside so I never tested the ac. Yesterday February 8 (which made a week since I purchase) it was warm and I turned the ac on and it didn’t blow cold air. Took it to the dealership today February 9 and they are telling me my condenser has a hole in it from a roadside hazard and are wanting me to come out of pocket $1300 after I just paid 50k plus dollars. I am beyond livid because first of all how do they know for sure it was caused by a roadside hazard and not an error while building the car(it was special ordered) and on the check off list it doesn’t say that the ac was checked so can o fight this?
I also have the air conditioner issue on my 2002 Honda Civic. We kept putting coolant in but the air conditioner worked a day and then stopped. We changed the sensors, belt etc. but to no avail. It also has oil leaks that make the car overheat.
I bought a 2018 Honda Civic last summer- AC started blowing hot air a week or two ago. It only has 33,000 miles on it. Mechanic said it's the evaporator core, $1250 to fix. Does anyone know if I can get this covered by Honda? I specifically bought my daughter this car because it's safe and "reliable." I'm feeling suckered.
I bought a 2018 Honda Civic The AC started blowing warm air When I took it to the dealer and told them about the extended warranty on the compressor they ran a diagnostic test and said it wasn’t the compressor that was bad but the condenser and charged me $501. My extended warranty through another insurance covered the cost of the rest of the repairs but I was still out $501.
I am currently in the same situation the dealer said it is not covered under warranty due to it being rock/debris damage. That didn’t make sense to me they want to charge me $1,080 for parts and labor. I told them I would look elsewhere they charged me $150 diagnostic fee. Ugh so irritating. It gets so hot in texas. I need my AC.
I have a 2019 Accord. I took it to Honda for an oil change and registration and the service guy told me that my ac condenser needed to be replace and that it would be covered under an extended warranty. They replaced it under an hour.
I went into the Honda dealership because my AC system wasn’t working and I knew the condenser was covered under extended warranty. The person I was talking to at Honda told me that the compressor in my car has a leak and it will be $2,390 to fix. He said that the condenser is under warranty but not the compressor is not and total cost would be the $2,390. When I told him that I didn’t have the money to fix that he said that they would need to charge me $180 service fee because the problem was not just the condenser. So I had to pay the $180 and I am not sure what to do now.
2019 Accord Hybrid (base) A/C not working. Dealer replaced condenser after confirming it leaked. N/C car still under three year/36k warranty. Will new condenser be covered under extended warranty?

Pages