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Why 2014 Ram 1500 owners are cranky about cruise control problems

A number of people who own 2014 Ram 1500s are angry about intermittent problems with their cruise control. It can usually be fixed by replacing a module, so why are drivers having trouble getting it fixed?


The question posed to the popular Ram truck forum is a simple one. Holly, from Canada, asks, “My cruise control is working intermittently. Anyone experiencing this problem or are there any solutions to the problem?” Holly drives a 2014 Ram 1500 Laramie Quad cab. Ram trucks are some of the most popular vehicles for Fiat Chrysler Automobiles. FCA is currently increasing its truck production in North America.

Rob, from Arizona, had a similar issue. “I had my steering wheel switch replaced because on 3 occasions my cruise control wouldn't turn on for a couple weeks to a few months. Then out of the blue it would start working again. Hasn't acted up since replacing the switch a year ago.”

Santa, also from Canada, had a cruise control problem with his 2015 Ram 1500. “I had my switch replaced in my steering wheel too when i bought my truck. My cruise didn’t work so they replaced the module. Thank goodness for warranty, only took them like 5 minutes to replace.”

Hawk, from Texas, has also had the very same defect. “I had my steering wheel switches replaced twice. So far so good.”

Dog, from New York, is upset because the first dealer he visited tried to jerk him around. “I am having the same issue with the CC. I went to the ram dealer today and they would not tell me if this issue would be covered by warranty when obviously it should. The truck has 17 months of the 3/36 bumper to bumper left. The guy kept saying he couldn't say it was covered because if the issue was from something spilled or rodents eating wires etc. then it's not covered.” Dog left that dealer because they wanted $85 just to diagnose the problem. He had better luck at his original dealer. “I went to the dealer I bought the truck from and they said oh yeah this is warranty work. Let us make the apt and handle the ram dealer. Man I hate big chain dealers... love my hometown dealer!”

Jared says he has already had the same issue with his 2016 Ram 1500. “Buttons on the steering wheel go bad, I had my cruise ones replaced already.”

Dog went to the dealer and found out that the cruise control problem could be tied to a software glitch. “I took my truck to a dealer so they could check out the CC not working intermittently issue. The tech found 2 stored codes, one for low voltage and one for CC not being read or something... The tech also said that the truck was due for 2 computer flashes according to the factory. All they did was complete the 2 computer flashes to fix the problem. First flash was for PCM and second flash was for RFH. Naturally these computer flashes are covered under warranty but only for the length of the bumper to bumper warranty (3yr/36k) So get your trucks in and fixed before you run out of warranty guys.”

A Ram owner, who happens to work in a dealership, was nice enough to check in and explain what happens when you take the truck into the shop. WildCard says, “The switches usually throw a code for "switch stuck", "open circuit", or something that would help point in the direction of the switch having an issue. Obviously the repair could take place while you wait but, removing the steering wheel is required if you have a newer truck. This isn't a complicated repair... for most. Every dealer is different and these days, people are lazy... meaning they want to have a computer tell them what’s wrong. These days we can look at input and output signals, makes it easy. You just need to find a tech that takes pride in his work. Basically, if the switch fails, it will leave some form of code.. not all the time... but 90% of the time. Even if you turn the truck off, it will leave what is known as a "stored" code. "Stored" just means that the vehicle saw an issue, but now everything is working normally. Its like pointing a finger in the direction of the problem. If they are giving you a hard time about it, it sounds like you might want to visit another dealer. Hope that helps.”

WildCard added “We have 3 types of codes, active, pending, stored. The active code is the best for diag as it is currently seeing the problem and makes the "duplicating the concern" much easier. If the code goes "stored", getting the problem to show itself can sometimes be tricky. That is why dealers will usually tell you to "come back when it is happening". It's not to frustrate the owner... simply, we see there was a problem, and need to see what it is doing, so we can fix it. So much electronics in these things, these days, make some things easier, yet electrical problems can be nightmares.”

It was really nice of WildCard to weigh in. It makes it easier for everyone to understand. Very clearly, Ram has had repeated problems with the cruise control, whether it is the switch or the software. At least Ram 1500 owners have a better idea of what to ask for when they go to their dealership, especially if the service people are giving them a hard time.


Robert T Martin (not verified)    May 13, 2019 - 2:00PM

Had my CC switch replace three years ago on my 2014 Ram. They replaced the switch and the wiring harness. It's doing it again. took it back, they hit the steering wheel, it starting working. He stated that the pins on the switch or the harness goes bad. and the only thing to do is to replace them.

Lincoln Hayes (not verified)    November 8, 2020 - 7:49PM

I have a 2014 Dodge Ram 1500 Tradesman purchased used and the cruise control worked intermittingly from day one. Started reading the forum and there were NUMERIOUS statements about doing a karate chop to the steering wheel over the button. For more than a year, I just dismissed that claim as rubbish. Then, one day I just got frustrated and did a karate chop to the cruise control button with my right hand and TWALA!!! I pushed the CCB and it immediately began to work and has been working thus far ever sense. Can anyone explain this phenomenon to me!!!

Ks (not verified)    May 9, 2021 - 5:38PM

Just bought a used 2014 1500. Everything works great, but the cruise control went out within a week. Saw this post and immediately tried it. With the key off, I used my pal and hit rhe back side of the steering wheel. Yes, it works!! Who knew channeling the Fonz would fix this problem.

Ks (not verified)    May 9, 2021 - 5:43PM

Just bought a used 2014 1500. Everything works great, but the cruise control went out within a week. Saw this post and immediately tried it. With the key off, I used my pal and hit rhe back side of the steering wheel. Yes, it works!! Who knew channeling the Fonz would fix this problem.

Michael (not verified)    June 17, 2021 - 5:12PM

I recently purchased a 2014 Ram 1500. The CCB worked intermittently and was about to call the dealership when I stumbled upon this post. It said karate chop the steering wheel. I did and now the CCB works.

Steven Alpha (not verified)    February 23, 2022 - 9:12PM

bought my 2014 new. Over the years I have had maybe 12 times the cruse failed to turn on. Repeated button presses always worked. Yesterday, no joy. Found this post today, went out and k-chopped the wheel behind the on/off button and it works.

I would consider replacing the control, my old ram it was ez pzy to get to the controls, but this one, looks like a real choir. Have to remove air bag.