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Customer Reports NZ Toyota Dealer Poured Used Oil In After 86 Engine Recall

A Toyota dealer in New Zealand is reported to have put used oil in a customer’s Toyota 86 after doing an engine recall. See what Toyota NZ says.

This is hard to believe, but according to a report from Driven, a New Zealand Toyota dealer put used oil back in a customer's Toyota 86 (Scion FR-S) after he had been in the service department to fix valve springs because of a Subaru BRZ/ Toyota 86 recall. Toyota is recalling around 25,000 2012 Scion FR-S models in the U.S. and 349 of the same models in New Zealand.

A reader notified Driven, an NZ Toyota dealer put the old oil put back in his Toyota 86 after the engine had been fixed following its recall. The owner purchased a used 86 earlier in the year and discovered the dipstick showed the oil was "very dirty” despite having had its recall performed relatively recently. The owner told Driven they felt "a great deal of disbelief" when he checked the oil. 

Toyota 86 valve spring engine recall (image credit: Vandemon Exhausts)

Toyota New Zealand confirmed they are aware of the case. "Toyota New Zealand is aware of a few repairs relating to the 86 valve spring recall which have not gone as smoothly as we would expect for our customers, and we are working with them on a resolution as required," said a spokesperson. "We are aware of the customer you are referring to and we are working with him directly to come to the best resolution possible.”

This is not the first problem Toyota has had with the Boxer engine valve spring recall. Torque News reported in March, that 86 owners complained their sports car's engines were dying because technicians were applying too much sealant when putting the engines back together, causing the liquid gasket to seep into the oil. It was reported that Toyota technicians did not know how to work on the Subaru Boxer engine that powers the Toyota 86.

Toyota 86 sports coupe

A thread on the FT86Club owner's forum has 17 owners reporting everything from sudden power loss, knocking, and complete engine failure after getting the 2.0-liter Boxer engine valve spring recall completed.

This recall is massive and includes over 400,000 cars globally. In addition to the 2013 Scion FR-S and Subaru BRZ, the NHTSA recall also includes 2012-2014 Subaru Impreza, 2012-2013 Impreza wagon, and 2013 XV Crosstrek models that use the same FB20 2.0-liter naturally aspirated Subaru Boxer engine.

2020 Toyota 86

If you have not had the Subaru Boxer engine valve spring recall completed, Subaru BRZ, Crosstrek, and Impreza owners may contact Subaru customer service at 1-844-373-6614, Toyota 86 owners may contact the Toyota Customer Experience Center at 1-888-270-9371. Subaru's number for this recall is WTY-84.

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Photo credit: Toyota New Zealand, Vandemon Exhausts