2015 Hyundai Santa Fe Image by John Goreham
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Hyundai Extends Warranties On Current Owners' Vehicles In Response To Pandemic

If you have a Hyundai with a warranty that was about to expire, read on.
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Hyundai already offers one of the very best warranties in the automotive world. The company's 5-year/60,000-mile new vehicle limited warranty or a 10-year/100,000-mile powertrain warranty is certainly one of the longest. And Hyundai just made it longer for 1.2 million owners.

Hyundai Extended Warranty
For those current owners who have a warranty that is expiring between March and June 2020, Hyundai will have the warranty coverage extended to June 30, 2020. All eligible Hyundai customers will be contacted in the coming days with more details about the warranty extension program. Hyundai is extending the warranties for current owners in response to the current pandemic. The idea is to give owners more time to have any issues resolved before the warranty is up.

Hyundai Efforts To Keep Service Customers Safe
Hyundai has even thought ahead to signing work orders at a repair facility. Understanding that many customers would prefer to not sign repair orders while dropping off or picking up their vehicles, Hyundai now allows for electronic signature authorization and digital communication (text messages, email, and social media posts) between the dealer and customer as a form of repair approval. No pox-pen touching required.

To ensure customers are as safe as possible, Hyundai dealers are also currently practicing social distancing in their showrooms, offering online purchase and home delivery of purchased vehicles at select dealerships, allowing solo test drives, cleaning common areas and eliminating certain in-person activities to make a purchase.

Hyundai Comment On Extended Warranty
“This is another great example of how we have our customer’s back and continue to reinforce America’s Best Warranty,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America. “While most Hyundai dealers are open to provide service, we want our customers to feel comfortable visiting their dealerships for warranty work and any vehicle service.”

If you have visited a Hyundai dealer in the past few weeks please tell us how the experience went. Your account may help other owners prepare better for their visit.

John Goreham is a life-long car nut and recovering engineer. John's focus areas are technology, safety, and green vehicles. In the 1990s, he was part of a team that built a solar-electric vehicle from scratch. His was the role of battery thermal control designer. For 20 years he applied his engineering and sales talents in the high tech world and published numerous articles in technical journals such as Chemical Processing Magazine. In 2008 he retired from that career and dedicated himself to chasing his dream of being an auto writer. In addition to Torque News, John's work has appeared in print in dozens of American newspapers and he provides reviews to many vehicle shopping sites. You can follow John on Twitter, and view his credentials at Linkedin.


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Comments

Well my experience is this: My 2014 Hyundai Elantra GT is currently at the dealership (with full extended warranty) and getting a complete tear down of the engine. The transmission axel is leaking as well. I'm being told that the adjuster will either approve the work IF it is a piston problem but it IF it's a carbon build up problem, it will be DENIED. Nice. Then we're stuck, during this pandemic, with a car we just bought, and having to pay THOUSANDS even though we bought YOUR WONDERFUL WARRANTY. Thank you. These JDI engines I have since learned are JUNK. They should have all been recalled, not just some. I would love you to fix this. Why are we responsible for a carbon build up for a car we just bought a year ago when I have all our regular maintenance records? We always bought Hyundai. How could we ever buy a Hyundai again after this? We are social workers, hard working and don't make a lot of money. Couldn't work through the pandemic. We have ONE car that we have to share and now it many not be covered. I will appeal this, and fight this all the way. THIS IS WRONG.
I bought my Toyota Yaris at Larry h Millers Hyundai dealership side bar: his name is also on one of our Toyota dealerships. Anyway, I bought my 2019 Toyota Yaris from Hyundai and an extended warranty. But, this last Tues. 2 new servicepeople Ive never seen before. And my regular great wonderful serviceman was shielding himself from the conversation. They told me because its a Toyota I had to take it to Toyota to get any servicing done on it. Even if I also did buy my extended warranty there also at that location and from their company. Hows that leagal. They took the money.