2020 Hyundai Palisade
Kevin Meyn's picture

Hyundai Windshields are Cracking - Customers File Lawsuit

Two plaintiffs have filed a lawsuit against Hyundai in regards to windshields prematurely cracking on their 2020 Hyundai Palisades.

An article released by David A. Wood with carcomplaints.com reported a lawsuit being filed against Hyundai by two individuals by the name of Lorenzo Ford and Tina Forehand. They are both owners of a 2020 Hyundai Palisade and unfortunately, suffered from defective windshields that prematurely cracked on them. This case is now known as Ford, et al., v. Hyundai Motor America, et al.

Lorenzo and Tina claimed a pebble had struck their windshield and left a crack. For Lorenzo, his 2020 Palisade had about 4,225 miles and got quoted $880 to replace it. Tina's 2020 Palisade had approximately 2000 miles and had to wait three weeks to get her windshield. She was charged $250 for replacement.

Prices seem to be all over, and the mileage seems to vary as well, which is natural as pebbles may occur at any mileage. Bizarrely, some owners reported their windshields cracking without even coming into contact with anything. Issues with the windshield on Palisades and even the Kia Telluride existed only a few months after owners started taking delivery of their cars. Even small insects clashing with the windshields have caused cracks, which is a bit alarming. As an automotive journalist reviewing cars, I have encountered the same problem in a Hyundai test car.

A few weeks ago, I was sent the 2020 Hyundai Sonata Hybrid as a test car. I publish video reviews on my YouTube channel, and I have been using a Manfrotto camera mount to place my DSLR camera onto the windshields of the past 100 vehicles I have reviewed. After I finished filming my review, I began to pull on the little tab of my mount to release it from the windshield and boom, and the windshield cracked on me.

2020 Hyundai Sonata Hybrid Windshield

This issue has never happened to me before in any other car that I have reviewed. Again, I used this mount in the last 100 vehicles that I have tested. Somehow, under the pressure of me releasing my mount, the windshield just cracked and left a massive spiderweb crack. A day later, I was driving down the highway, and a truck flung a nefarious pebble next to the spiderweb I produced and left a little crack. No matter what, the windshield in my test vehicle would've needed replacing.

2020 Hyundai Sonata Hybrid Windshield

Interestingly, Hyundai refuses to admit their windshields are defective. Many owners say that the cracked windshields are becoming a distraction to driving, but as of now, Hyundai requires owners to pay for a replacement windshield. These allegedly defective windshields and replacement windshields have cost owners up to $1,600.

The Plaintiffs are seeking to have Hyundai buyback vehicles, cover replacement costs, or to reimburse owners for losses caused due to their windshields. Replacing windshields can also affect the value of the car, which adds to the cost owners are already paying to replace cracked windshields.

2020 Hyundai Palisade Front

I do hope that Hyundai can quickly remedy this situation because their cars are truly great to drive and do come in at an attractive price for the masses to afford. Hyundai was touting their double junction glass technology on the new 2020 Sonata and how it even had soundproofing material inside their double pane glass. And these are all great things because the Sonata was a hushed automobile; however, I noticed that the wind noise at highway speeds became far louder and was very obviously coming from the front.

Hyundai has always done a great job listening to the consumer and giving the end-users a quality product. Hopefully, Hyundai can take this situation and turn it into a positive to help improve future cars not to have the same issues.

Kevin Meyn is an automotive journalist for Torque News concentrating on Hyundai content. Kevin is the founder of Exhaust Sports Auto Youtube channel, where he does professional car reviews on new and used vehicles. Through the use of various resources and extended Automotive expertise, Kevin documents the latest in automotive news revolving around Hyundai. Kevin graduated from NC State University studying Supply Chain Management but has had a passion for cars since he was a child. Follow Kevin on Twitter and Instagram @exhaustsports.

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I have a 2018 Hyundai Elentra and I have had to replace 2 windshields that cracked in the space of a week at my own expense. Several months ago I had to replace a window that shattered on the passenger side. I have never had anything like this happen on any other vehicle I owned. I am contacting Hyundai but most likely will have to consult an attorney. I see other Elantra owners have experienced the same thing.
I have a 2019 Hyundai Sante Fe. A week after buying it a small rock cracked the windshield and it had to be replaced. A month later another small rock hit it and caused a chip and small crack that was repaired. Now a year later another rock and crack. This will be my 3rd windshield in 13 months. I’ve been driving for 38 years and have never had anything like this!
Santa Fe 2020 2.0 turbo. Small rock hit dead center of forward camera , car read collision. Window replaced and covered by insurance. 2.5 weeks later Hot in Vegas. Took off from car sitting for 10 hrs with window shade covering dash. Down the road here a (tink ) sound a notice a fine 2.5 inch crack below camera centerline 8” inches. Non glaring but still a crack . I’ve went years without windshield crack but this is nuts. Probably wait till crack is blocking vision before I do anything . I wonder about Structural integrity of these windows. Maybe it’s an ongoing concern. Time and cash will tell.
BUYER BEWARE!! Hyundai has a problem with defective windshields that they pass repair costs on to the consumers! I turned my car on the other morning and the infamous Hyundai Stress Crack happened, dealers #FranklinSussexHyundai will tell you its an "impact". So apparently a moth or mosquito can crack your Hyundai windshields! I have become the latest victim of The Great Hyundai Worldwide Windshield Scandal. They develop Stress Cracks dealers wont replace windshield, refer you to the corporate "Goodwill" Program which is designed to protect them from lawsuits. Do a simple internet search and see for yourself all the lawsuits and complaints against #Hyundai for this and other problems. Hyundai I was going to purchase a RAM Truck from #FranklinSussexAutomall however, they are owned by the same #NielsenAutomotiveGroup , so now No I will not be doing so! #ChungMongkoo #HyundaiChairman #TheHyundaiMotorGroup #MoonJaein #bluehouse #seoulkorea #highwaysafety #BoycottHyundai #korea #korean #automotive #Scandal #BBB #Shame #Elantra #palisades #Sonata #us #sussexcountynj #ChosunIlbo #TheDongaIlbo #KoreaEconomicDaily #MaeilEconomicDaily #TheHankyoreh #TheKoreaTimes #TheKoreaHerald
Leased a 2020 Santa Fe, it has 900 miles on it, and already I need to replace the windshield. Appears to be a chip from a rock, hitting the windshield. When we leased the vehicle 30 days ago, I found it odd that the agent was insisting windshield coverage, which leads me to believe the manufacturer knows of the defect.
Hello, I just brought my 2021 palisade on Oct 2, 2020 on Oct 5, 2020 a small pebble hit the front windshield and made a crack. I went straight to the dealership so they can stop it before it starts to run. I never heard back from the service department. On Oct 9, 2020 I went back to them because the windshield now has a crack from the bottom and half way to the top now. I didn't have my Hyundai a week from I occurred the problem with my windshield.
My new 2020 Palisade (purchased JUL 2020) windshield recently cracked starting right behind the rear view mirror; the crack is now approximately 20 inches long. The start of the crack shows no indication of an impact...it just starts at the top of the windshield. We noticed it after it extended beyond the darkened area around the camera/rear view mirror and, within a day, it expanded down and across the windshield. The local auto glass repair shop has been trying to get a replacement now for 3 weeks but has been unsuccessful. So, on a whim, I looked up "Hyundai Palisade Cracked Windshield" and found that this is apparently a common problem. This is very inconvenient, unsightly, and potentially dangerous as the crack continues to grow.
Update on my chipped windshield on my 2020 Hyundai Santa Fe, I was told by my insurance agent that Hyundai's are prone to crack or chip more often because of the angle of the windshield
I have a 2018 Hyundai Elantra. My car has been parked in front of my house for 4 days without being driven. I auto started my car on Sunday to go to church, when I got into the car and closed my door I heard a pop and my whole back windshield shattered. I got out and looked all around the car and nothing around it that may have fell on it. It them started caving in. Someone to me to search to see if there were any other complaints about windshield and I stumbled upon this forum. I will be contacting Hyundai tomorrow.
I have a 2021 Hyundai Palisade and the first week I had it a pebble hit the front windshield and I got a chip right in the driver eye view. I had that fixed and 4 days later I was driving and the windshield cracked, no other vehicles around the car when it happened. I have 1,400 miles on the vehicle and two windshield incidents within a week of each other. Very frustrating!
Hello, I was able to get the dealership to pay for a windshield replacement and do the recalibration. I call corporate and I talked with the dealership.
I purchased a 2020 Santa Fe in November. Yesterday, my windshield cracked and began to immediately spread across the driver's side. I don't know if a pebble hit it or not but I didn't expect it to crack and spread so quickly.