2020 Hyundai Palisade
Kevin Meyn's picture

Hyundai Windshields are Cracking - Customers File Lawsuit

Two plaintiffs have filed a lawsuit against Hyundai in regards to windshields prematurely cracking on their 2020 Hyundai Palisades.
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An article released by David A. Wood with carcomplaints.com reported a lawsuit being filed against Hyundai by two individuals by the name of Lorenzo Ford and Tina Forehand. They are both owners of a 2020 Hyundai Palisade and unfortunately, suffered from defective windshields that prematurely cracked on them. This case is now known as Ford, et al., v. Hyundai Motor America, et al.

Lorenzo and Tina claimed a pebble had struck their windshield and left a crack. For Lorenzo, his 2020 Palisade had about 4,225 miles and got quoted $880 to replace it. Tina's 2020 Palisade had approximately 2000 miles and had to wait three weeks to get her windshield. She was charged $250 for replacement.

Prices seem to be all over, and the mileage seems to vary as well, which is natural as pebbles may occur at any mileage. Bizarrely, some owners reported their windshields cracking without even coming into contact with anything. Issues with the windshield on Palisades and even the Kia Telluride existed only a few months after owners started taking delivery of their cars. Even small insects clashing with the windshields have caused cracks, which is a bit alarming. As an automotive journalist reviewing cars, I have encountered the same problem in a Hyundai test car.

A few weeks ago, I was sent the 2020 Hyundai Sonata Hybrid as a test car. I publish video reviews on my YouTube channel, and I have been using a Manfrotto camera mount to place my DSLR camera onto the windshields of the past 100 vehicles I have reviewed. After I finished filming my review, I began to pull on the little tab of my mount to release it from the windshield and boom, and the windshield cracked on me.

2020 Hyundai Sonata Hybrid Windshield

This issue has never happened to me before in any other car that I have reviewed. Again, I used this mount in the last 100 vehicles that I have tested. Somehow, under the pressure of me releasing my mount, the windshield just cracked and left a massive spiderweb crack. A day later, I was driving down the highway, and a truck flung a nefarious pebble next to the spiderweb I produced and left a little crack. No matter what, the windshield in my test vehicle would've needed replacing.

2020 Hyundai Sonata Hybrid Windshield

Interestingly, Hyundai refuses to admit their windshields are defective. Many owners say that the cracked windshields are becoming a distraction to driving, but as of now, Hyundai requires owners to pay for a replacement windshield. These allegedly defective windshields and replacement windshields have cost owners up to $1,600.

The Plaintiffs are seeking to have Hyundai buyback vehicles, cover replacement costs, or to reimburse owners for losses caused due to their windshields. Replacing windshields can also affect the value of the car, which adds to the cost owners are already paying to replace cracked windshields.

2020 Hyundai Palisade Front

I do hope that Hyundai can quickly remedy this situation because their cars are truly great to drive and do come in at an attractive price for the masses to afford. Hyundai was touting their double junction glass technology on the new 2020 Sonata and how it even had soundproofing material inside their double pane glass. And these are all great things because the Sonata was a hushed automobile; however, I noticed that the wind noise at highway speeds became far louder and was very obviously coming from the front.

Hyundai has always done a great job listening to the consumer and giving the end-users a quality product. Hopefully, Hyundai can take this situation and turn it into a positive to help improve future cars not to have the same issues.

Kevin Meyn is an automotive journalist for Torque News concentrating on Hyundai content. Kevin is the founder of Exhaust Sports Auto Youtube channel, where he does professional car reviews on new and used vehicles. Through the use of various resources and extended Automotive expertise, Kevin documents the latest in automotive news revolving around Hyundai. Kevin graduated from NC State University studying Supply Chain Management but has had a passion for cars since he was a child. Follow Kevin on Twitter and Instagram @exhaustsports.


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Comments

I have a 2018 Hyundai Elentra and I have had to replace 2 windshields that cracked in the space of a week at my own expense. Several months ago I had to replace a window that shattered on the passenger side. I have never had anything like this happen on any other vehicle I owned. I am contacting Hyundai but most likely will have to consult an attorney. I see other Elantra owners have experienced the same thing.
My daughter was loaned an Elantra trough Enterprise after someone hit her brand new car (4 days old) the windshield cracked with no apparent cause. Enterprise is now charging her $489.00 to replace it. Her deductible is $500 so we’ll end up paying out of pocket. Please keep me posted on any class action suit
We have a new Santa Fe … About six months old that has a very long crack in the windshield. Disappeared out of nowhere… we literally went to the car get in the car and noticed a giant split horizontally across most of the windshield. After further inspection there seems to be a very small impact mark without any chipping. Assuming it’s from a small stone etc., although we don’t recall any impact loud enough to create any kind of concern. I don’t know the science behind it but we have many many cars that have been hit by stones and rocks and even have had chips in them, none of which resulted in such severe cracking like we see on our Santa Fe. We took it in the Hyundai and they said there’s nothing they can do to cover it because of the impact mark. They said it was not safe to have a crack like that and get it repaired immediately, so we need to make an insurance claim. Unfortunately will have to do that due to some of the lane assist technology built into the window, but we’re asking/hoping we don’t have to use Hyundai glass again. Obviously this is happening enough to have folks file a class action lawsuit. I’m not sure if that lawsuit is only for the Palisade, but if anybody else is having a problem with the Santa Fe i’d like to know in case Santa fe’s are not covered under the Palisade suit.
Interestingly enough, on 07.09.21, what I believe is a small pebble hit my front windshield, causing over 12" the next day. Called Triple A and Safelite to replace and there are no windshields available nationwide as they are on back order with no ETA. 5 weeks later, the crack is over 36". Been to several Hyundai dealers even upstate and same results - no windshield available and on backorder. How is it possible that auto insurance nor Hyundai will provide a rental nor a glass and expect you to dry an unsafe vehicle. If anyone is aware of the same circumstances for a 2021 Santa Fe cracked windshield, please share guidance. Much appreciate and gravely concerned consumer.
I bought my santa fe in June, small debris hit it on a cross country drive- got it repaired by safelite and now the crack has gone from one end to the other. no eta, no compensations, nothing. I regret getting a hyundai
YES!!!!! I just had a Crack occur from RAIN! No rock or anything has shown an impact on the windshield. I purchased the vehicle less than a week ago. (2019 Santa Fe- Ultimate trim level)
I’m on the 3rd cracked windshield and 54000km. The first crack appeared with less then 800 km and Hyundia covered as they felt Maybe their error-but 2 More in less then 2 months. Thankfully I hadn’t arranged the replacement-$500 deductible -or I would be out $1000. I will call Hyundia and see what they say.
My 2020 Santa Fe had the windshield crack with no impact to it. So frustrating
My Santa Fe did the same thing. I can’t even find an impact mark at all and the strangest thing is it seems to have cracked in the middle of the glass because I can’t feel the crack on the inside or outside of the vehicle. I’m going to be calling Hyundai and seeing what they can do.
My Santa Fe did the same thing. I can’t even find an impact mark at all and the strangest thing is it seems to have cracked in the middle of the glass because I can’t feel the crack on the inside or outside of the vehicle. I’m going to be calling Hyundai and seeing what they can do.
Oncoming car threw a rock to the front bottom left corner of my new.Santa Fe Calligraphy. Immediately a crack shot upwards seven inches. I called Dealership immediately and can not get service for three weeks. The crack has spread almost to the top of the windshield. It also spread inward into the casing of car. I'm having problems w clock keeping time, rear view mirrors not always opening up when reentering car. Quote i hrs well over 3,000 dollars. My car is a couple of months old. Mileage is 4200 miles.
I recently experienced a large windshield crack on my 2020 Hyundai Santa Fe for no apparent reason. The car was parked in my dentist's parking lot and when I came out I found the crack. It appeared to come from the inside of the glass out, with no tactile roughness in the crack from outside or inside the glass. The crack is now about 3 feet long from the passenger side lower edge of the windshield. I just noticed a very small "nick" in the corner edge of the windshield where the crack starts. My dealer, Grieco Hyundai in Johnston RI, says it's not covered by the car warranty. It's unconscionable that Hyundai has not addressed this issue that so many owners have encountered! If anyone has gotten relief on this from their dealership or Hyundai, please let us know! I have not yet contacted my insurance as the car is still drivable.
My 2022 Tucson windshield has developed a spider web crack. There is no apparent impact point .The car has only 4000 mi. on it .The dealer said it was caused by a stone ! Safelite will replace it for 1000 .I have seen a lot of chips and cracks bun like this. I'm convinced this is faulty glass!! Is there anything I can do ? Thanks
Report it to HHTSA and hope there's enough people that do that and they will launch an investigation. Good Luck!
Hi Pat, do you have full glass coverage with your auto insurance?
i own a 2020 hyundai Sonata my windshield is laminate is defective and bubbling Hyundai has been all over the place about the warranty and cowardly out will not cover the windshield no one can make laminate go bad in a car it is a defect two windshield companies and a dealer have told me the laminate is bad Hyundai refuses to stand behind their product and warranties
I have a 2019 Hyundai Sante Fe. A week after buying it a small rock cracked the windshield and it had to be replaced. A month later another small rock hit it and caused a chip and small crack that was repaired. Now a year later another rock and crack. This will be my 3rd windshield in 13 months. I’ve been driving for 38 years and have never had anything like this!
Yes. I have the same problem. I purchased 2021 Santa fe and second week a small rock cracked the windshield. we called the dealer and they said it wasn't covered under the warranty. Safe Light was able to replace the entire windshield with a deductible. One month later, we had the same problem again. I have a 2001 Toyota and never change the windshield. This is crazy. They have to do something for this issue.
There are no 2021 Santa Fe Wndshields in inventory and there is a nationwide back order. How did you get yours replaced and where? Thank you!
When my 2021 Santa Fe windshield cracked, I called the dealer and they said that the warranty doesn't cover the damage. Afterward I called my car insurance company and they covered the fee and transferred me to Safelite AutoGlass. They ordered a new windshield from the California Hyundai Manufacturer. I waited one week and then they installed the new original windshield.
Very interesting---Yes my new Santa Fe 2021 was purchased June 28th. My windshield broke July 8th----no stone hit my windshield. I waited till August 19th for a replacement and had to go out of town for a trip 3 days later. Another break 5 days ago. My last car was a Toyota and I drove it for 21 years without ever a break!!!! This is not right.
I HAD THE SAME PROBLEM WITH MY FRONT WINDSHEILD. I WAS DRIVING AND THEIR WAS NO ONE IN FRONT OF ME AND MY WINDSHEILD CRACKED JUST LIKE THAT. I THOUGHT IT WAS A ROCK FROM SOME VEHICLE FROM THE OTHER SIDE OF THE HIGHWAY. IT WAS WIERD BECAUSE I WAS THE ONLY VEHICLE ON THE ROAD. IT HAPPENED JUST LIKE MY SANTE FE FRONT WINDSHIELD. HYUNDIA REPLACED MY WINDSHIELD. THEY NEED TO REPLACE THIS WINDSHIELD.
This is exactly what happened to me a few days ago on my 2020 Hyundai Kona .my windshield cracked on the drivers side. . I will contact the dealership.
Santa Fe 2020 2.0 turbo. Small rock hit dead center of forward camera , car read collision. Window replaced and covered by insurance. 2.5 weeks later Hot in Vegas. Took off from car sitting for 10 hrs with window shade covering dash. Down the road here a (tink ) sound a notice a fine 2.5 inch crack below camera centerline 8” inches. Non glaring but still a crack . I’ve went years without windshield crack but this is nuts. Probably wait till crack is blocking vision before I do anything . I wonder about Structural integrity of these windows. Maybe it’s an ongoing concern. Time and cash will tell.
BUYER BEWARE!! Hyundai has a problem with defective windshields that they pass repair costs on to the consumers! I turned my car on the other morning and the infamous Hyundai Stress Crack happened, dealers #FranklinSussexHyundai will tell you its an "impact". So apparently a moth or mosquito can crack your Hyundai windshields! I have become the latest victim of The Great Hyundai Worldwide Windshield Scandal. They develop Stress Cracks dealers wont replace windshield, refer you to the corporate "Goodwill" Program which is designed to protect them from lawsuits. Do a simple internet search and see for yourself all the lawsuits and complaints against #Hyundai for this and other problems. Hyundai I was going to purchase a RAM Truck from #FranklinSussexAutomall however, they are owned by the same #NielsenAutomotiveGroup , so now No I will not be doing so! #ChungMongkoo #HyundaiChairman #TheHyundaiMotorGroup #MoonJaein #bluehouse #seoulkorea #highwaysafety #BoycottHyundai #korea #korean #automotive #Scandal #BBB #Shame #Elantra #palisades #Sonata #us #sussexcountynj #ChosunIlbo #TheDongaIlbo #KoreaEconomicDaily #MaeilEconomicDaily #TheHankyoreh #TheKoreaTimes #TheKoreaHerald
Leased a 2020 Santa Fe, it has 900 miles on it, and already I need to replace the windshield. Appears to be a chip from a rock, hitting the windshield. When we leased the vehicle 30 days ago, I found it odd that the agent was insisting windshield coverage, which leads me to believe the manufacturer knows of the defect.
I own a Hyundai 2029 Santa Fe and my windshield cracked also. It was sitting in the a private parking space at my work. At the end of my work day I came out and found a two foot crack going up and across to the drivers side from the center bottom of my windshield. Then over the weekend while sitting in my carport a second crack appeared which is still growing past 16 inches. I think that the windshields are cracking due to stress caused by a miss match to the cars frame.
Hello, I just brought my 2021 palisade on Oct 2, 2020 on Oct 5, 2020 a small pebble hit the front windshield and made a crack. I went straight to the dealership so they can stop it before it starts to run. I never heard back from the service department. On Oct 9, 2020 I went back to them because the windshield now has a crack from the bottom and half way to the top now. I didn't have my Hyundai a week from I occurred the problem with my windshield.
My new 2020 Palisade (purchased JUL 2020) windshield recently cracked starting right behind the rear view mirror; the crack is now approximately 20 inches long. The start of the crack shows no indication of an impact...it just starts at the top of the windshield. We noticed it after it extended beyond the darkened area around the camera/rear view mirror and, within a day, it expanded down and across the windshield. The local auto glass repair shop has been trying to get a replacement now for 3 weeks but has been unsuccessful. So, on a whim, I looked up "Hyundai Palisade Cracked Windshield" and found that this is apparently a common problem. This is very inconvenient, unsightly, and potentially dangerous as the crack continues to grow.
Update on my chipped windshield on my 2020 Hyundai Santa Fe, I was told by my insurance agent that Hyundai's are prone to crack or chip more often because of the angle of the windshield

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