2020 Hyundai Palisade
Kevin Meyn's picture

Hyundai Windshields are Cracking - Customers File Lawsuit

Two plaintiffs have filed a lawsuit against Hyundai in regards to windshields prematurely cracking on their 2020 Hyundai Palisades.
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An article released by David A. Wood with carcomplaints.com reported a lawsuit being filed against Hyundai by two individuals by the name of Lorenzo Ford and Tina Forehand. They are both owners of a 2020 Hyundai Palisade and unfortunately, suffered from defective windshields that prematurely cracked on them. This case is now known as Ford, et al., v. Hyundai Motor America, et al.

Lorenzo and Tina claimed a pebble had struck their windshield and left a crack. For Lorenzo, his 2020 Palisade had about 4,225 miles and got quoted $880 to replace it. Tina's 2020 Palisade had approximately 2000 miles and had to wait three weeks to get her windshield. She was charged $250 for replacement.

Prices seem to be all over, and the mileage seems to vary as well, which is natural as pebbles may occur at any mileage. Bizarrely, some owners reported their windshields cracking without even coming into contact with anything. Issues with the windshield on Palisades and even the Kia Telluride existed only a few months after owners started taking delivery of their cars. Even small insects clashing with the windshields have caused cracks, which is a bit alarming. As an automotive journalist reviewing cars, I have encountered the same problem in a Hyundai test car.

A few weeks ago, I was sent the 2020 Hyundai Sonata Hybrid as a test car. I publish video reviews on my YouTube channel, and I have been using a Manfrotto camera mount to place my DSLR camera onto the windshields of the past 100 vehicles I have reviewed. After I finished filming my review, I began to pull on the little tab of my mount to release it from the windshield and boom, and the windshield cracked on me.

2020 Hyundai Sonata Hybrid Windshield

This issue has never happened to me before in any other car that I have reviewed. Again, I used this mount in the last 100 vehicles that I have tested. Somehow, under the pressure of me releasing my mount, the windshield just cracked and left a massive spiderweb crack. A day later, I was driving down the highway, and a truck flung a nefarious pebble next to the spiderweb I produced and left a little crack. No matter what, the windshield in my test vehicle would've needed replacing.

2020 Hyundai Sonata Hybrid Windshield

Interestingly, Hyundai refuses to admit their windshields are defective. Many owners say that the cracked windshields are becoming a distraction to driving, but as of now, Hyundai requires owners to pay for a replacement windshield. These allegedly defective windshields and replacement windshields have cost owners up to $1,600.

The Plaintiffs are seeking to have Hyundai buyback vehicles, cover replacement costs, or to reimburse owners for losses caused due to their windshields. Replacing windshields can also affect the value of the car, which adds to the cost owners are already paying to replace cracked windshields.

2020 Hyundai Palisade Front

I do hope that Hyundai can quickly remedy this situation because their cars are truly great to drive and do come in at an attractive price for the masses to afford. Hyundai was touting their double junction glass technology on the new 2020 Sonata and how it even had soundproofing material inside their double pane glass. And these are all great things because the Sonata was a hushed automobile; however, I noticed that the wind noise at highway speeds became far louder and was very obviously coming from the front.

Hyundai has always done a great job listening to the consumer and giving the end-users a quality product. Hopefully, Hyundai can take this situation and turn it into a positive to help improve future cars not to have the same issues.

Kevin Meyn is an automotive journalist for Torque News concentrating on Hyundai content. Kevin is the founder of Exhaust Sports Auto Youtube channel, where he does professional car reviews on new and used vehicles. Through the use of various resources and extended Automotive expertise, Kevin documents the latest in automotive news revolving around Hyundai. Kevin graduated from NC State University studying Supply Chain Management but has had a passion for cars since he was a child. Follow Kevin on Twitter and Instagram @exhaustsports.


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