10 Best Car Brands In J.D. Power Tech Experience Study - Subaru Scores Top 5
Does the 2022 Subaru Forester, 2022 Outback, 2021 Crosstrek, 2022 Ascent and other new models that the automaker offers have new technology customers want? The J.D. Power 2021 U.S. Tech Experience Index (TXI) Study reveals Subaru is in the top five car brands in their latest findings.
Subaru seems to be hitting the mark in offering technology customers appreciate and want on their next vehicle. In the recent J.D. Power TXI innovation study, Subaru ranks number four among mainstream brands. Hyundai scores number one with a score of 519, Kia number two (510), Nissan three (502), Subaru four (499), and GMC is number five (498) to round out the top five automakers.
The J.D. Power TXI technology innovation study is in its sixth year measures usability and ease of use of a brand’s technology. The top brands and vehicles offer the best user experience for customers.
In this year’s study, Ram (483) scores sixth, followed by Buick (478), Toyota (472), Ford (470), and Chevrolet (468) to round out the top ten mainstream car brands. The industry average is 473 points.
photo credit: Groove Subaru
Subaru dropped from its number two ranking last year when it won an individual award for the 2021 Ascent family hauler. The Ascent stood out for having the best rearview mirror with a camera among mainstream models and won the technology convenience award in the 2020 J.D. Power TXI tech study.
Subaru did not receive individual model awards in this year’s tech study. Last year, the Smart Rearview Mirror on the Subaru Ascent earned the highest Execution Index score (894) among luxury owners, and the mass market segment with a score of 889.
J.D. Power says, “When technology is effectively executed in a vehicle, it positively influences an owner’s decision to purchase another vehicle equipped with that technology. The highest execution scores in the study are for the camera rearview mirror, which the 2022 Subaru Ascent offers on upper trim levels.
Subaru does not offer the rear-vision camera on the 2022 Forester, 2022 Outback, 2022 Legacy, 2021 Crosstrek, or other models.
According to the 2021 J.D. Power Tech Experience Study, Subaru is one of the top mainstream brands in delivering excellence in executing its new technology features. Subaru scores the number four automakers with customers saying the Subaru Forester, Outback, Crosstrek, Ascent, and other models offer new vehicle technology that they want and use. Check out the Smart Rearview Mirror on the Subaru Ascent Touring video below.
Denis Flierl has invested over 30 years in the automotive industry in a consulting role working with every major car brand. He is an accredited member of the Rocky Mountain Automotive Press. Check out Subaru Report where he covers all of the Japanese automaker's models. More stories can be found on the Torque News Subaru page. Follow Denis on Facebook, Twitter, and Instagram.
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Photo credit: main image Subaru of San Bernardino