We recently covered how some special-order Toyota vehicles may not be allocated to your dealership. This was because of allocation policies, parts shortages, customs holdings, etc. That article was about the entire car being held up or not allocated to your dealership, but you still got a car. The worst-case scenario was you didn’t get your desired color.
However, a post by Harry Khuttan on Facebook's Toyota RAV4 Club group showed that his and other 2022 RAV4 owners didn’t get some of the packages or options on their cars. Here’s what he said. “Guys, my dealership just told me there won’t be a digital rear-view mirror installed in my XSE hybrid rav4 due to parts shortage.” Now we know that sometimes you won’t get the color that you wanted or maybe the wheel type in a worst-case scenario.
Apparently, this is a big issue as that post on the Toyota RAV4 Club on Facebook got over 70 comments. Here’s what other RAV4 owners said.
So, Trevor Collie said, “Hopefully it comes with a slightly cheaper price tag,” Khuttan responded by saying they didn’t.
Now as a little disclaimer, I don’t want to blame anyone or the dealer. The post did not provide any evidence to back this claim however it is important to note that a lot of customers don’t read the fine print.
Anyways, apparently, Harry was not the only customer who wasn’t allocated his specific options or features to his 2022 Toyota RAV4. Carrie Lasar said, “That happened with my heated seats. I went to 10 dealerships, and they all told me the same in fall 2021.”
Harry lives in Canada so we don’t know for sure if American 2022 Toyota RAV4s will experience anything like this. We already experienced special order allocations not working out for a few customers but taking a feature that’s supposed to be part of the trim? That’s not really supposed to happen.
With parts and chip shortages, I’m sure these miss-allocations of special ordered vehicles and features not getting put on their respective trims should be ordered soon. Talk to your dealer and don’t be afraid to ask for compensation.
Remember these allocations are pretty much out of the dealer’s hands. I’d say go to a very slow dealership because allocations tend to go to low-supply dealers. Or maybe just call them and ask.
Also, see my latest story to see the approximate waiting time of the 2022 Toyota RAV4 Prime if you are thinking of getting one.
Harutiun Hareyan is reporting Toyota news at Torque News. His automotive interests and vast experience test-riding new cars give his stories a sense of authenticity and unique insights. Follow Harutiun on Twitter at @HareyanHarutiun for daily Toyota news.