2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, 2018 BRZ, Starlink class-action lawsuit
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Subaru Customers Get Preliminary Approval To $6.2M Starlink Class-Action Settlement

The class-action lawsuit against Subaru of America concerning the $6.2 million Starlink case has received preliminary approval. See what it means for customers.

Customers are getting closer to receiving the $6.2 million dollars coming to them in the Subaru Starlink class-action lawsuit settlement. Attorneys from Chimicles Schwartz Kriner & Donaldson-Smith LLP have reported on October 4, a New Jersey court has granted preliminary approval to the class action settlement reached with Subaru related to 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, and 2018 BRZ.

Seven plaintiffs (Chad Udeen, Mary Jane Jeffrey, Lydia Runkel, Michael Block, Gary Gilpin, Alicia Smith, and Susan Williams) allege the Subaru Starlink multimedia system can “freeze and malfunction because the head units fail, and updates offered by the automaker have allegedly failed to fix the systems (Starlink problems).”

2018 Subaru Outback Starlink

The Starlink system consists of Harman Gen 3 audio and navigation head units, and the lawsuit alleges it's the head units that create safety concerns for Subaru drivers.

What does the preliminary approval mean for customers?

All individuals in the U.S. who purchased or leased one of these vehicles will be entitled to receive an extended warranty covering the Starlink system on their 2017-2018 Subaru Impreza, 2018 Outback, 2018 Legacy, 2018 Crosstrek, and 2018 BRZ vehicle. Class members will also be able to claim cash compensation of up to $300 if they had to have their infotainment systems repaired multiple times and/or $16/day spent without a functioning system while replacement head units were on backorder. 

Subaru Starlink connectivity

All class members will be issued a formal notice within 60 days from the date of the preliminary approval order on October 4, 2019. This final approval to the settlement has not been granted yet, and another hearing is scheduled on February 3, 2020, in District Court for the District of New Jersey.

What owners can do

If you are experiencing problems with your Subaru Starlink system, the equipment is covered under the 3-Year/36,000-Mile Subaru Limited Warranty. Take your vehicle into a Subaru dealer and document your conversation and get written proof of your complaint with each visit.

Subaru Starlink multimedia

Stay tuned for additional information on the final Subaru Starlink settlement on your 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, and 2018 BRZ vehicles on or near February 3, 2020.

You Might Also Like: Having Problems With Subaru Starlink? What Owners Can Do

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Tell us what issues you've had with the Subaru Starlink multimedia system.
Wife and I have had seval issues with the system constantly restarting, freezing and the navigation/radio getting stuck when the navigation speaks the front speakers are designed to lower the radio and the navigation speaks. There are times the radio doesn't play back through the front speakers until you turn off the car.
Subaru Outback 2018. My biggest issue is that the system will freeze and will have to turn off the car wait to make sure everything is shot off, then turn it back again. The car play will not connect at all then unplug the cable and connect again. While connected and playing, it will lose connectivity. Very frustrating.
We have had the same thing occur quite a few times on our 2018 Outback. How do we make sure to be included in the extended warranty when they finally figure out how, and can fix the thing?
The head unit navigation (tom tom ,, sucks) You WAZE app wih your IOS way better then the head unit map.
I don’t have the Starlink system, however, I have a 2016 Subaru Forester and my audio system does the same thing! It freezes up and malfunctions! I complained about it, they put a new system in, and it still does the same thing! Now that it’s out of warranty(more than 3 years old), they said I have to pay for any repairs or replacements! Even though the new system is only a year old!
I live in Australia & have a 2018 XV (Crosstrek) "S". I have experisnced the screen freeze several times. Have just had the first service at 12,500 kms. The dealership claims to have no knowledge of this problem and assures me that upon checking they were unable to find any issues with the system. I will be monitoring the problem very carefully and will be keeping records.
I've had my entertainment system replaced 3 times on my 2018 Impreza. It seems to be working the better now but still has some issues ie: carplay not staying connected and intermittent loss of satellite signal. I'll be following this story for sure.