Customers are getting closer to receiving the $6.2 million dollars coming to them in the Subaru Starlink class-action lawsuit settlement. Attorneys from Chimicles Schwartz Kriner & Donaldson-Smith LLP have reported on October 4, a New Jersey court has granted preliminary approval to the class action settlement reached with Subaru related to 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, and 2018 BRZ.
Seven plaintiffs (Chad Udeen, Mary Jane Jeffrey, Lydia Runkel, Michael Block, Gary Gilpin, Alicia Smith, and Susan Williams) allege the Subaru Starlink multimedia system can “freeze and malfunction because the head units fail, and updates offered by the automaker have allegedly failed to fix the systems (Starlink problems).”
2018 Subaru Outback Starlink
The Starlink system consists of Harman Gen 3 audio and navigation head units, and the lawsuit alleges it's the head units that create safety concerns for Subaru drivers.
What does the preliminary approval mean for customers?
All individuals in the U.S. who purchased or leased one of these vehicles will be entitled to receive an extended warranty covering the Starlink system on their 2017-2018 Subaru Impreza, 2018 Outback, 2018 Legacy, 2018 Crosstrek, and 2018 BRZ vehicle. Class members will also be able to claim cash compensation of up to $300 if they had to have their infotainment systems repaired multiple times and/or $16/day spent without a functioning system while replacement head units were on backorder.
Subaru Starlink connectivity
All class members will be issued a formal notice within 60 days from the date of the preliminary approval order on October 4, 2019. This final approval to the settlement has not been granted yet, and another hearing is scheduled on February 3, 2020, in District Court for the District of New Jersey.
What owners can do
If you are experiencing problems with your Subaru Starlink system, the equipment is covered under the 3-Year/36,000-Mile Subaru Limited Warranty. Take your vehicle into a Subaru dealer and document your conversation and get written proof of your complaint with each visit.
Subaru Starlink multimedia
Stay tuned for additional information on the final Subaru Starlink settlement on your 2018 Subaru Outback, 2018 Crosstrek, 2018 Legacy, 2017-2018 Impreza, and 2018 BRZ vehicles on or near February 3, 2020.
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Photo credit: Subaru USA