Toyota with blizzard pearl paint
John Goreham's picture

Toyota Extends Warranty On Peeling White Blizzard Pearl Camry, 4Runner, Corolla, Avalon, Scion, Lexus GX - Details Here

If you have a Toyota Camry, 4Runner, Corolla, Avalon, Lexus GX, or Scion IQ or XB, with white or blizzard pearl paint that is peeling - here is the extended warranty info.
Advertisement

Toyota has announced a new customer support plan for vehicles with peeling white and blizzard pearl paint. The paint can degrade very rapidly. Some vehicles see the paint begin to come off in as little as one year. The problem affects nearly 2 million vehicles. Models included in the program include the Toyota Camry, 4Runner, Corolla, Avalon, Lexus GX, or Scion IQ or XB. The program will support you whether you are the original owner or purchased the vehicle used.

Related Story: Will This Defect Affect Toyota's Reputation or Resale Values? Experts Answer

The program covers certain vehicles with Toyota's Blizzard Pearl (070) or Super White (040) paint colors.

Toyota White Blizzard Pearl Support Program Phase 1 Notification
Toyota began notifying owners last year in the fall. The owners of Toyotas with white or blizzard pearl paint received a letter notifying them of the upcoming support.

Phase 2 - Repair
Toyota's second phase will consist of a repair made by your local dealer at no cost to you. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program, not just the one from which the vehicle was purchased.

Contact your dealer if you have an affected vehicle. They will tell you the schedule and plan for repairs to your vehicle. Those owners who wish to have direct contact with Toyota on this issue can call the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm.

If you have a Toyota with Blizzard Pearl or Super White paint that seems defective please tell us about it in the comments below. Detail your contact with Toyota and how the issue is being handled. Your experience may help a fellow owner.

Also watch what makes the 2020 Toyota Corolla Hybrid so special and click to subscribe to Torque News Youtube for daily automotive news analysis.

John Goreham is a life-long car nut and recovering engineer. John's focus areas are technology, safety, and green vehicles. In the 1990s, he was part of a team that built a solar-electric vehicle from scratch. His was the role of battery thermal control designer. For 20 years he applied his engineering and sales talents in the high tech world and published numerous articles in technical journals such as Chemical Processing Magazine. In 2008 he retired from that career and dedicated himself to chasing his dream of being an auto writer. In addition to Torque News, John's work has appeared in print in dozens of American newspapers and he provides reviews to many vehicle shopping sites. You can follow John on Twitter, and connect with him at Linkedin.

Top of page image courtesy of Toyota.


Subscribe to Torque News on YouTube.


Follow Torque News on YouTube, Twitter and Facebook.

Comments

2013 Camry with Super White paint mines effected
My paint is peeling on my toyota rav 4 and I had this problem once before and now its doin it on the side last time it was the whole roof it's never been through car wash so I know that's not why
My 2012 Rav 4 is also pealing, we paid extra for that finish. Toyota is denying our claim.
I have a 2012 Rav 4 and the paint just started peeling as well. Huge strips.
Peeling BUMPERS NOT COVERED, don't tell you, discover when got home and looked over car
2016 Toyota Rav 4 Superwhite. Starting to peel around the gas tank. My last Toyota was a 1998 white Toyota 4 Runner. I kept it for 18 years and then handed it to my granddaughter for her first car and never had an issue with the paint in its 20 years.
I have a RAV4 2013. I walked outside today, and I had huge chunks of paint peeling off of my white RAV4 . I drove it yesterday, nothing was happening. I had paint issues with every GM car we owned, that's why we bought a Toyota this time. I feel like the universe has played a very demented joke on me. I'm contacting the dealership tomorrow. I believe a class action suit is growing momentum.
I have a 2012 Scion xB and the paint just started peeling off in chunks!!!!
I have the saber problem with my 2008 Toyota Highlander 4wd limited edition and Blizzard pearl paint peeling off horribly. It’s disgusting and embarrassing to be on the road driving a rip off the line and expensive car that has those issues as the rest of the other cars reported here. It’s ashamed that Toyota don’t want to own the problem and told me my car issue is not covered under any recall. That’s not a good business. Please help.
They will only repaint the area that is peeling and unless you take it to a high end professional they will try to simply blend it which leads to it peeling down the road.
I was told the same thing when they examined my Corolla and was told originally that they would only be repainting the hood. they finally scheduled the appointment to do the job many, many months and many phone calls later, but in all fairness to the dealer this was all occurring during COVID lockdown. When I brought the car into them and left it for the repainting, they called back the next day and said they had decided to repaint the entire car "except for the plastic parts".
JUST PURCHASED USED 2014 TOYOTA RAV4 LE AWD. HOOD OF VEHICLE...LOTS OF STONE CHIPS.. WOULD THIS BE COVERED UNDER PAINT PROGRAM RECALL?
Cathy, it says it's only for vehicles with orginial owners.
Not according to the first paragraph of the article, which says: “The program will support you whether you are the original owner or purchased the vehicle used.”
The white paint is falling off our 2016 Toyota Rav 4. I have never seen this on any car I have ever owned before. I have an appointment with the dealership tomorrow.
Cathy my 2012 Highlander has the same issue on the hood, as far as I know it is not included in the paint recall.
2011 white Camry rear doors and trim have NO clearcoat. Has turned chalky. Can no longer get a good shine. Wierd
I to have a 2011 Camry and there is NO clear coat left on my car! Entire car is chalky… is this covered under the paint recall?
I had a 2004 Tundra an 2011 Camry Super White. Didn't know what was giong on with the Tundra, but when the Carmy statrted doing it, I started researhing it. Thanks to the EPA, Toyota/Honda and others mix in the clear coat with the paint on solid color paints. If it the car is metallic or pearl (multi-stage process) then clear coat is the last stage in the paint process. I am getting ready to go Toyota today because I have a Blizzard Pearl 2015 Venza that the paint just starting peeling off suddenly yesterday. The Blizzard Pearl and Super White can both have this problem and the repairs are covered for the life of the vehicle. I recall call out in 2019 from Toyota that extends the warranty.
My sister has a 2012 toyota camry in white and looks to me that it never had clear coat applied to the paint. Has anyone else noticed this?
Did you ever get a response on your question? I have the same issue. I have the recall notice on my 2012 Camry Hybrid, but the surface on my car is chalky, not peeling. Obvious 1 stage paint issues. Trying to determine if this is covered by the recall.
Per Toyota customer care my Toyota 4Runner does qualify. A dealership finally called me yesterday. I have an appt Tuesday where they are going to look at it, take pictures and if they determine i qualify, they said they will right an estimate, send to Toyota & wait to be paid before scheduling a paint job. Will see how this plays out.
I have a Toyota iq pearl white of 11 years old and the paint just started to peal from a lot of parts from the body , is there any guarantee from the Toyota Supplier ?? From Malta.
My Toyota Corolla sport 2015 with white paint is peeling in many areas.
I have a 2015 Toyota corolla, super white that is also peeling in many places all over my car. Especially the roof & hood. I've called over 10 times to the Toyota cares line, had only 2 call backs from a dealership. And all they day is they are booked until whenever & that is if. Also have a safety recall I've beg trying to have done for almost a year now... this is getting ridiculous & I'm the original owner.
We have a 2011 Highlander- Paint bubbled and now pealed, leaving the a very large exposed area. The highlander has not been listed as being covered by the ZKG Program
We have a 2013 Highlander Blizzard Pearl that the paint is peeling around the front windshield. Told Toyota Dealer about it. They said they could not do anything about it until Highlander model came out on the list of vehicles. The vehicle models are not the problem. The problem is the Blizzard Pearl paint peeling regardless of the vehicle model.
I have a 2013 Highlander, as well. The paint on the roof is coming off in big chunks, as well as, around the front windshield. My local Toyota dealer is telling me the same thing “Highlanders” are not covered. According to the service manager, it’s because they don’t sell as many Highlanders. Not sure what that has to do with it. Corporate says that they rely on the local dealerships to be corporate’s “eyes & ears” out there and they can over ride corporates decision. Of course, the dealership says they have NO say in making the decision. In the meantime, we are all driving around in cars where the paint just falls off of our cars. FYI - the estimate to repaint the roof and front right bumper on my Highlander…….$5000 !!!
We have a 2015 Highlander. The paint is bubbling up and peeling off the lift gate, top of roof.and other areas like next to windshield is starting to peel. I was told to take it to the dealership. There they took pictures to document the peeling. It's ironic there is a Clear Paint Protection sticker on our windshield. It was explained that the paint is deteriorating from the inside out. I wish other Highlander owners with the recalled white paint from other models would call in and report this to Toyota. I call every couple of months.
It's a joke. I have a 2013 Prius 3 Persona Series.....i believe it was the only way to get that nice blizzard pearl (070) with the hint of luxury. Called Toyota today and they said there was no recall although my car has had the issue, and now paint is bubbling up at the bottom edge of the trunk hatch. I also have a Sienna same age and wax and detail these vehicles in the same fashion. No issues with the Sienna which by the way is NOT blizzard pearl. The hood of the Sienna has some road debris chips but never had the paint peel back more and more as moisture got underneath it the way the Prius has.....Toyota says the car is not on the list and I need to take it to the dealer for an "assessment". Funny thing is the dealers did not build the vehicle....it was built in Japan. How the heck can the dealer assess if the issue was during the manufacturing process? Ugh.

Pages