Toyota with blizzard pearl paint
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Toyota Extends Warranty On Peeling White Blizzard Pearl Camry, 4Runner, Corolla, Avalon, Scion, Lexus GX - Details Here

If you have a Toyota Camry, 4Runner, Corolla, Avalon, Lexus GX, or Scion IQ or XB, with white or blizzard pearl paint that is peeling - here is the extended warranty info.
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Toyota has announced a new customer support plan for vehicles with peeling white and blizzard pearl paint. The paint can degrade very rapidly. Some vehicles see the paint begin to come off in as little as one year. The problem affects nearly 2 million vehicles. Models included in the program include the Toyota Camry, 4Runner, Corolla, Avalon, Lexus GX, or Scion IQ or XB. The program will support you whether you are the original owner or purchased the vehicle used.

Related Story: Will This Defect Affect Toyota's Reputation or Resale Values? Experts Answer

The program covers certain vehicles with Toyota's Blizzard Pearl (070) or Super White (040) paint colors.

Toyota White Blizzard Pearl Support Program Phase 1 Notification
Toyota began notifying owners last year in the fall. The owners of Toyotas with white or blizzard pearl paint received a letter notifying them of the upcoming support.

Phase 2 - Repair
Toyota's second phase will consist of a repair made by your local dealer at no cost to you. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program, not just the one from which the vehicle was purchased.

Contact your dealer if you have an affected vehicle. They will tell you the schedule and plan for repairs to your vehicle. Those owners who wish to have direct contact with Toyota on this issue can call the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm.

If you have a Toyota with Blizzard Pearl or Super White paint that seems defective please tell us about it in the comments below. Detail your contact with Toyota and how the issue is being handled. Your experience may help a fellow owner.

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John Goreham is a life-long car nut and recovering engineer. John's focus areas are technology, safety, and green vehicles. In the 1990s, he was part of a team that built a solar-electric vehicle from scratch. His was the role of battery thermal control designer. For 20 years he applied his engineering and sales talents in the high tech world and published numerous articles in technical journals such as Chemical Processing Magazine. In 2008 he retired from that career and dedicated himself to chasing his dream of being an auto writer. In addition to Torque News, John's work has appeared in print in dozens of American newspapers and he provides reviews to many vehicle shopping sites. You can follow John on Twitter, and connect with him at Linkedin.

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Comments

2013 Camry with Super White paint mines effected
My paint is peeling on my toyota rav 4 and I had this problem once before and now its doin it on the side last time it was the whole roof it's never been through car wash so I know that's not why
2016 Toyota Rav 4 Superwhite. Starting to peel around the gas tank. My last Toyota was a 1998 white Toyota 4 Runner. I kept it for 18 years and then handed it to my granddaughter for her first car and never had an issue with the paint in its 20 years.
I have a RAV4 2013. I walked outside today, and I had huge chunks of paint peeling off of my white RAV4 . I drove it yesterday, nothing was happening. I had paint issues with every GM car we owned, that's why we bought a Toyota this time. I feel like the universe has played a very demented joke on me. I'm contacting the dealership tomorrow. I believe a class action suit is growing momentum.
They will only repaint the area that is peeling and unless you take it to a high end professional they will try to simply blend it which leads to it peeling down the road.
I was told the same thing when they examined my Corolla and was told originally that they would only be repainting the hood. they finally scheduled the appointment to do the job many, many months and many phone calls later, but in all fairness to the dealer this was all occurring during COVID lockdown. When I brought the car into them and left it for the repainting, they called back the next day and said they had decided to repaint the entire car "except for the plastic parts".
JUST PURCHASED USED 2014 TOYOTA RAV4 LE AWD. HOOD OF VEHICLE...LOTS OF STONE CHIPS.. WOULD THIS BE COVERED UNDER PAINT PROGRAM RECALL?
2011 white Camry rear doors and trim have NO clearcoat. Has turned chalky. Can no longer get a good shine. Wierd
What about the Toyota Prius? 2010 Pearl White Prius - numerous people reporting problems with the paint chipping / peeling; body shops reporting that the paint wasn't adhering to the primer; still Toyota is not taking responsibility and telling Prius owners they're on their own - out of warranty! :(
I just got off the phone with Toyota Customer Experience Center (1-888-270-9371) only to be told that my 2010 Prius was manufactured in Japan and that it is not on the recall list. They can't tell me if/when the car will be recalled. I suggest that you call them ans ask about your car being taken care of. They won't be able to do anything since their job is provide canned answers written by lawyers but maybe the sheer number of calls will push them to do something.
Thank you for the update. I plan to call tomorrow. The paint is chipping and peeling very easily, yet when I took my 2010 Prius into the dealership to get repainted, I was told that Toyota won't pay for it. I'm incredulous.
My pruis is peeling really bad
My Prius is peeling also. Called Toyota and was told tough luck. Toyota should be ashamed. Same paint, same problem, different answer because it is a Prius!
My 2010 Prius with pearl white color it’s peeling rapidly. I will have a bear car that will rust very soon. Toyota has rejected fixing it, I never knew when I bought a Prius that I can only have it for 10 years.
Thank you for sharing. The same thing happened to me. I just found out from the dealership that Toyota is refusing to pay for the paint. There is clearly an issue with the paint on my vehicle as well; however, Toyota is refusing to pay. I plan to call them tomorrow and see what can be done. Have you tried calling Toyota? If so, what happened? If not, here is the customer service phone number: 1-888-270-9371.
I'm having the same problem with my 2010 prius (blizzard pearl). Large flakes of paint coming off the roof and around the drivers door handle. My local dealer told me toyota won't do anything for prius owners experiencing this problem. Clearly they need to extend this coverage for all affected owners!
My 2010 Prius is also peeling, took it to toyota, they said there was no recall on record. I would like to know what else I can do!!
My 2010 Prius that I paid extra for the paint is affected. It is pealing off in blobs. We had blizzard white $$$
I have the 2010 white blizzard Prius. It is feeling super bad due to colour defect it is bubbling from within, Toyota said if the car is over three years old they will not repair it. So I’m gonna drive the car without color which will cause it to rust. I should have bought the blue one and I wouldn’t have this problem. Toyota should have a class action lawsuit I will gladly join.
What about the Toyota Prius? 2010 Pearl White Prius - numerous people reporting problems with the paint chipping / peeling; body shops reporting that the paint wasn't adhering to the primer; still Toyota is not taking responsibility and telling Prius owners they're on their own - out of warranty! :(
Same here with paint peeling in different areas. 2010 Toyota Prius with blizzard white paint. Love the car.
Wonder when they will fix the sound bar in the back of my 2019 Camry XSE? It’s been cracking since day 1, had it to the dealer! Still waiting!!!
I have a 2008 tundra it’s white also paint is terrible vehicle hd less then 100 thousand garage kept tried everything paint wipes off looks dull wish Toyota could help love the truck
White 2008 Rav4 here, lots of peeling areas. I received the initial letter but no follow up yet.
Same here..White Blizzard Pearl 2010 RAV4 with 2" peeled area above front windshield. I received initial notification letter, but no follow-up about how they will remedy.
Same here. 2010 Corolla. Received letter over a year ago. No follow up. Are we supposed to schedule our repairs now?
My daughters 2008 Rav4 paint is peelilng in lots of areas on the car. We received the initial recall letter and haven't heard anything else. I have called 2 different toyota dealerships who have said they would get back with me and no one has.
I own a Toyota Scion with paint problem chipping and peeling need help about paint peeling issue
You need to call customer care they’ll connect you to the closest dealer that can access the paint and repair . My 2015 Camry started peeling by the trunk in 2019 and now the hood and driver door are affected it’s peeling fast now . I was told I’m only covered until 2022 and they will only paint affected area if no other damage is detected but at this rate it’s going to continue to peel this seems like loyal customers are getting screwed they should repaint the whole car I’m fine with them leaving any damage not from paint defect but I know my car will continue to peel long after they band aid the small areas and I still have to wait and see if it gets approved at least the dealer employees made the process as smooth as they could .
I have a 2010 Prius IV in blizzard pearl white. Paint started falling off in sheets in December. Went to a body shop that told me it’s paint failure. Dealer seemed clueless at first so I called Toyota USA. Nothing. A few weeks later 2/15 I sent an online complaint & same day spoke to customer service that took a report. At their request I took car to Toyota dealer for inspection, that day! Dealer confirmed report was sent to Toyota USA immediately. I did not hear a thing for 6 weeks so I called 3/31. They claimed to have called but didn’t say when (smart phone & an Apple Watch) record says no they didn’t. They offered $750 in a voucher usable only with dealer to cover An estimate of $1,113. I know have more than 2 sqft of bare metal on my Prius. This is my 5th & last Toyota. I bought it new, serviced it always at the dealer & washed/waxed it at a pro car wash about every 2 weeks. I live in San Diego were its rarely above 75 degrees or below 45 degrees. as bad as the paint issue is the service has been insultingly robotic, erratic, unprofessionally slow & unaccountable. How far this former leader in customer service has fallen,

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