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Touch Up Mazda's Special Soul Red Crystal Metallic Paint - Here's How

Our long-term tester, Mazda's CX-5 Grand Touring in Soul Red Crystal Metallic needed some scratches touched up. Here's how the repair went.

Torque News has been following the new 2018 Mazda CX-5 Grand Touring purchased by one of our colleagues. So far, there has been nothing to report. The CX-5 has performed flawlessly with zero issues. Its first maintenance was complimentary from our local Mazda dealer (Liberty Mazda Wakefield, Mass.) and the vehicle has met or exceeded all of the owner's expectations. Unfortunately, it suffered some visible scratches when it was parked next to a vehicle whose owner was careless and opened their door into the CX-5, causing minor damage to the paint. During the first maintenance visit, we picked up the Mazda touch-up paint kit and opted to give it a try to see how well it could hide scratches in the special Soul Red Crystal Metallic paint.

Read the First CX-5 Report: European vs. Japanese Cars: Why I switched From BMW X3 to 2018 Mazda CX-5

Mazda CX-5

First a bit about the paint. Mazda says of the special blend "Its unique three-layer paint process uses the changing light to create a sense of movement, even at standstill." The color is a knock-out and if there is a better red on the market today we haven't seen it. The added cost for the paint is $595. The vehicle was purchased in February and has held up to New England winter, spring, and summer well. We have not found it to be any different in terms of durability than other paints. We will say that the red hides small imperfections and dings better than black or dark blue. Otherwise, it is normal and we expect good longevity. We should note that the color is loved by all that have seen it and the owner is thrilled with the choice.

Read the Second Mazda CX-5 Report: Five Features I Love About My 2018 Mazda CX-5

Like many touch-up kits, this one came in the form of a pen with two ends that add paint. One end is a base coat. The other is a final coat. We followed the directions carefully. Step one is to clean the area. Our images and video focus on the largest of the scratches we repaired, but we also did a few stone chips on the hood. After the cleaning one shakes the pen for a minute, then gently dabs the base coat tip on some cardboard to help the ink to flow. You can see the tip in the video. Once the ink is ready one simply applies it in a very minimal way. We were careful not to put on the layers very thick. Less is better. After 20 minutes, we applied the second base coat and then the final coating.

Mazda CX-5 Repair

Prior to the touch-up treatment, the scratches were easily recognizable from about 10 feet away. After the treatment (second shown above), the scratches do not catch the eye. If one looks closely at the area touched up it is slightly visible. We have done such touch-up repairs on dozens of cars and we would say that Mazda's kit provides a result at least as good, if not better, than the best results we have gotten in the past on other brands.


Andres de la Garza (not verified)    July 9, 2019 - 1:54PM

What is the name of the pen, where can I find it?
I found Genuine Mazda (0000-92-41V) Touch-Up Paint - .44 fl. oz. Soul Red
but it isnt the same

Pete Eckhardt (not verified)    July 25, 2019 - 11:12AM

In reply to by Andres de la Garza (not verified)

I had the same problem. Check your paint code. For my 2017 CX-5 it's 46V. So I ordered 0000-92-46V through a Mazda dealer that sells online. I did get a pop-up stating that this number is not applicable to my car, but feel their database is just not up to date. I just ordered it (with other parts), so we'll see what happens.

Jim Stikkel (not verified)    December 25, 2019 - 4:03PM

Can anyone tell me definitively, what is the story about the Soul Red Crystal Metallic paint that is has many reported problems with chipping off - so many reports. Went to see one at a Mazda dealer (used cars), and the hood was all chipped on the front, and many down drivers side, some to bare metal. Only 26000km/16000 miles! Apparently the paint is faulty (circa 2018) but Mazda has not admitted this.

Moses M. Wogu (not verified)    April 7, 2021 - 2:29PM

In reply to by Jim Stikkel (not verified)

I purchesed a 2021 mazda CX-5 (Soul Red) on November 17th. With in 90 days, I can count at least 10 Rock chips on the hood and another 10 scratches all around the vehicle. I even purchesed the glass coating the dealership was offering. I'm extremely disappointed. Contacted dealer and they said there is no recall and it's on me to figure it out. Told me to buy a touch up paint (pen) and patch it up. Unacceptable! Mazda needs to face this issue head on and fix it it once and for all.

Moses W.

Justin T Farish (not verified)    September 16, 2022 - 2:07PM

In reply to by Jim Stikkel (not verified)

Appeartly they are aware they have a internal memo confirmed by a dealer the paint in the 2023 on red and grey is suppose to be more durable