After months of anticipation and waiting anxiously by your computer for that golden email, you finally got word that your 2022 Toyota Tundra was off the assembly line and heading towards your dealer. All that had to be done was one quick inspection for any recall problems and it would be on track to your dealer then to your home garage. However, after a few days of waiting, you got word that there was a problem with your 2022 Toyota Tundra. Turns out, that little inspection became a nightmare and now the dealer doesn’t know when you’ll get your truck back and cannot even tell you what was wrong with it in the first place.
This very situation happened to Danielle Groetzinger who posted her story on Facebook’s 2022+ Toyota Tundra Owners group. In short, she basically said that her truck was held up at the inspection depot and that the dealer would not give a rental car because, “there were no rental cars available in all of Santa Fe.” Now according to Danielle, there were tons of rental cars available based off searches on rental car websites in her area.
Now if you become one of the unfortunates in this situation, there are many things you can do to make sure that you get the correct compensation for your troubles. After all, it’s not like it’s your fault that your truck wasn’t made properly.
One of the first things you can do is look up your local Toyota policy. According to Toyota, if the car is held for more than 3 days or if it is a problem covered under warranty which needs to stay overnight, you are entitled to compensation via a rental car or one of the dealership’s loaner vehicles. A loaner vehicle is a car that dealers give out to customers who have brought their vehicles in for work under warranty.
Now if they say there are no rentals or there are no loaners, simply tell them to reimburse you for a rental car that you found yourself. There are tons of sites like Turro or Hertz that specialize in finding a rental car for you.
Mind you, if you are stuck with the new guy who doesn’t really know how to finesse you for your time or money, don’t go too hard on him. Simply ask for the GM or manager and take up your concerns with them. Chances are that new guy doesn’t even know what a recall inspection is.
It all comes down to what kind of dealer did you do business with. Was it a dealer who had a racecar in the showroom and offered free popcorn? Or was it one of those dealers who will sneak ever single penny they can into the paperwork before you even sign it. Don’t be afraid to take up what’s yours. You spent the hard-earned cash on the new truck, why spend more time and money just to get the broken one back?
What do you think? Let us know in the comments below.
Harutiun Hareyan is reporting Toyota news at Torque News. His automotive interests and vast experience test-riding new cars give his stories a sense of authenticity and unique insights. Follow Harutiun on Twitter at @HareyanHarutiun for daily Toyota news.