Skip to main content

Honda Is Slapped With Two New CR-V Lawsuits Over Structural And Display Screen Defects

The 2017-2019 model year Honda CR-V is under fire and the automaker gets hit with two lawsuits against the small SUV. Are you having these problems with your CR-V?


American Honda has just been slapped with two different lawsuits against the CR-V Compact SUV. Both lawsuits were filed recently and are for two different issues. The first call-action lawsuit brought against the Japanese automaker is over a possible structural defect, and the second is over display screen malfunction issues. Both complaints come from owners of the 2017-2019 Honda CR-V.

The first lawsuit was filed on October 25 in the Illinois district court claiming a structural defect led to a spontaneous break in the windshield on a Honda CR-V. The plaintiff, Hakeem Hasan represented by Timothy P. Kingsbury, an attorney with McGuire Law in Chicago, Illinois says the Honda warranty administrator had acknowledged the crack was due to a structural defect and not external impact and Honda subsequently allegedly refused to repair the windshield.

2017-2019 Honda CR-V

Hasan says he’s not the only owner who has experienced a structural defect in his Honda CR-V windshield. The court document contained several online complaints from owners of 2017-2019 Honda CR-V SUVs with less than 36,000 miles on them. The lawsuit claims it’s more than an inconvenience and says it’s a severe safety issue and extensive costs are involved with the structural defect.

The issue in the windshield involves the Honda Sensing safety system that uses sensors that can “operate abnormally” if scratches, nicks or other damage are present on the windshield. The lawsuit claims even though dealers know of the defects, they continue to sell the Honda CR-V models with no warning to customers before they purchase them.

2017-2019 Honda CR-V infotainment screen

The second lawsuit alleges the infotainment display screen on 2017-2019 Honda CR-V models will freeze, go dark, blind drivers by going into a full bright mode and cause dangerous distractions to drivers. Three plaintiffs represented by Lemberg Law, LLC, have filed the class-action lawsuit against American Honda and claim the brightness controls on the center display unit get bright and will go back down without anyone touching the controls.

The plaintiffs say Honda dealers have not been able to fix the problem and Honda allegedly has known about the display screen problems since January 2019 when it issued a Tech Line to dealerships entitled, “Display Audio Screen Dims or Goes Dark by Itself.”

Although American Honda told dealer employees about the infotainment display screen problems, the lawsuit alleges consumers haven't been warned about the screens and says Honda has no idea how to repair the problems.

What should 2017-2019 Honda CR-V owners do if they have experienced these problems? You can contact McGuire Law for the windshield issue and Lemberg Law, LLC for the infotainment display screen issue.

You Might Also Like: Honda Recalls 336,468 CR-V Models Over Silly Owner's Manual Mistake

Bookmark the TN Honda page and be sure to follow the latest 2020 CR-V model change reports on our Honda channels, FacebookTwitterInstagram, and tweet your news tips to us @Honda_Report and we'll give you a shout out! Check back tomorrow for more Honda news and updates.

Watch the 2020 Honda CR-V's the most and least favorite things by the owners and click to subscribe to Torque News Youtube channel for daily automotive news analysis.

Leave your comments below, share the article with friends and tweet it out to your followers! See you in my next story where I am discussing how Honda averts possible disaster over the new Pilot and passport incomplete body with glitch.

Photo credit: Honda USA


Digitaldoc (not verified)    November 8, 2019 - 11:08AM

Add these new issues to the previous concerns of the oil-gas dilution with the 1.5T engine, and the phantom battery drain issue in the 2017. Not sure how Honda can keep selling these things in the volumes they do to the unsuspecting public, as they are clearly living off the brand reputation from years ago.

Mary Jo Meehan (not verified)    January 25, 2020 - 6:19PM

In reply to by Digitaldoc (not verified)

Honda has dropped the ball big time with this Honda CRV ... I own a 2018 and the gas in oil problem is huge ... oil needs changing every 1000. -2000 mikes and REEKS of gas ... when we purchased we were told we could go 7000 to 8000 Miles between oil changes ... what a joke I have 30,000 miles on this vehicle and doubt the engine will ever hold up under this issue...., HUGE problem that Honda ignores it and CONTINUES to sell to unsuspecting buyers.... makes me seriously sick!

Digitaldoc (not verified)    January 26, 2020 - 12:29PM

In reply to by Mary Jo Meehan (not verified)

I don't own a CR-V, but was very close to buying it until the OGD was starting to come out. The scariest thing to me is that Honda continues to sell this same engine, without ever addressing the issue. Not sure why NHTSA is not involved, other than as far as we know, nobody's car has burst into flames yet, but with so much gas in with the oil, it is high risk to do that.

Craig Schriver (not verified)    May 4, 2020 - 1:44PM

Too bad Honda Canada pretends there is no issue with the windshield, and puts the blame on the customer instead. This will be my last Honda product

James Smith (not verified)    June 3, 2020 - 5:50PM

In reply to by Craig Schriver (not verified)

Hey Craig - Honda Canada also deny any issues with the Infotainment System yet I have video of the exact problem described in the Honda USA Technical Service Bulletin. Honda? Never again. Wish I could join the class-action lawsuit in the USA.

Misty (not verified)    July 22, 2020 - 8:33PM

In reply to by James Smith (not verified)

I have a 2020 Honda CR-V with less than 500 miles on it and the screen is blacking out, discoloration of the screen. I’ve had the car for 5 days, the problems started within 24 hours of taking the car off the lot

William G. (not verified)    January 31, 2021 - 9:22PM

I have bought 7 Hondas in 21 years dealing with the same dealer. At one point we had 4 Hondas in the driveway, we currently still have the 2008 CR-V and a 2017 CR-V Touring. Both cars belonged to my wife, I traded in my 2011 “Black Edition” Accord for her 2017 CR-V. This 2017 as had more recalls than the 2008 CR-V, one recall has turned the automatic climate control to manual control. Just out of warranty the panoramic roof sun shade decided to let go, as it’s under spring tension and shot back into the headliner. Now we purchased 7 year extended warranty, not covered the dealer explained. Now the dealer did go to bat for us and got it covered, still another issue. The newest one is the automatic headlights can’t decide is its a car or a sign so the headlights are constantly changing or not changing when a car does approach. My wife wanted back the 2008 CR-V after the first year of owning the 2017 as she felt the 2008 was a more solid car. Well guess what the 2008 just failed the frame recall, car has been religiously Crown Rust treated every year since new. Under body washed every spring and re-sprayed. After 13 years the car still looks good no body rust anywhere, all the options and accessories still work like new. Honda wants to buy the car back at market value with 15% added to the market value for the inconvenience of losing a car that you had no plan of replacing for another 3 to 5 years depending on how it is looking and costing at that time. Honda should take a look at how Mazda or Toyota handled their customers frame recalls. This 2017 will be leaving the family and that will be the last Honda we own, nor will i recommend that brand again

Deborah Stahl (not verified)    August 23, 2021 - 8:13AM

Going through a horrible attached garage and house fire. Fire Inspector says fire started under the 2008 HONDA CRV. This happened June 29, 2021. I had it a year. Anyone else? Did you contact Honda?

Michael Layman (not verified)    November 8, 2021 - 3:17PM

We have a 2019 CRV with the suspect defective infotainment system. We have had the car to the dealer service department three times related to our issues and they repeatable deny that there is a problem because they cannot "replicate it" on the service floor. This is total horse manure since we have told the dealer service department that the problem happens when we are driving the car. I have been driving for 50 years and this is not my imagination as the service department insinuates and I have had other passengers in the car that have also witnessed the lock up and failure of the infotainment system. If this problem becomes unsafe, God help them. I have worked in the automotive industry for over 45 years and I have lots of contacts. My friends will be able to point me to a good attorney. I have never been gaslighted as much from any other dealer as I have been by Betten/Baker Honda.

Jackie (not verified)    January 14, 2022 - 6:24PM

My 2018 Honda CRV has HEAVY moisture under the driver's side headlight that hasn't evaporated. Filed a case with Honda and they said it's normal--it's NOT NORMAL. I wanted to complain to BBB but they're not registered.

Joan Stack (not verified)    June 1, 2022 - 10:44AM

I purchased a new 2018 CRV-EXL from a Honda dealership, and purchased the extended warranty. I had my car for approximately one month when the sunroof exploded. It was the winter in Boston, and nothing hit it. I went to the dealership and they replaced it under the manufacture warranty. I went online and found it’s not that uncommon.

This past January I was in Florida and every light came on in my car. Engine failure, transmission failure, brake failure etc. Honda refers to it as a “Christmas Tree”. I drove back to my home, and shut the car off thinking it was a fluke. I turned it back on and all the same warnings were there. Due to purchasing the extended warranty I was going to bring it to Germain Honda in Naples, FL. However, my car would not come out of park. I then contacted the extended warrenty for a tow. I advised them of the problem and they told me a tow would arrive within two hours. After several hours and multiple phone calls to the extended warranty department I gave up and called AAA. They arrived after the service department was closed, and they had to use some type of a mechanical lift in order to tow it.

The next morning I was given a ride to Germain Honda to pick up a loaner car which is covered under the extended warranty. When I arrived I was told the tow company did not leave the remote key in the night box. I was given the loaner and had to track down the tow company. The key was found and the tow driver brought it to Germain Honda. I went back to Germain Honda to speak to the service tech. He advised me that my subharness needed to be replaced. I had no idea what a subharness was and he explained it’s on the back of my rear view mirror. He then told me that the extended warranty I purchased would not cover it due to “outside influence”. I was shocked and asked him what “outside influence” caused it. He said your Handicapped Placard, which is required by law to be hanging from the rear view mirror when parked. He saw it on the sun visor. That’s when I found out that the Honda extended warranty is subcontracted out to a private company. After fours days of going back and forth with Germain Honda, I was forced to have it fixed. I needed to be able to drive it back to Boston and obviously it had to be able to come out of park. It cost me over $1000.00 to have it repaired. I filed an appeal with the extended warrant company in January 2022, and received an email stating that I would hear within six to nine weeks. It’s now June 1, 2022 and I still have no resolution. I have only been able to speak to the person handling my case although I’ve made multiple calls to her. I always get her voicemail and with the exception of one time I’ve never received a call back. Three weeks ago is when I spoke to her and she advised she would have an answer to my appeal with one or two weeks. I’m back where I started from. There is NO WHERE in the owners manual or any other disclaimer, including on the mirror, not to hang a handicapped placard from the rear view mirror. I too have owned multiple Honda’s and also Acura’s. I just left a dealership on Cape Cod to have my required service. I told the service rep my experience and she told me she’s seen it happen before. Clearly the extended warranty is a scam. When I signed for the warrant it stated HONDA extended warranty. It DID NOT state that they subcontract it out, and if it did you probably would need a magnifying glass to read it. When my sunroof exploded, which is more common then I was aware of, the subharness had to be replaced. I was not aware of what was replaced other then the sunroof. The subharness controls everything in the CRV.

My advice is NOT to purchase an extended warrant from Honda. I will add I’m not letting this go. I will pursue through the courts if I’m not reimbursed.

William Fischer (not verified)    November 23, 2022 - 6:59PM

In reply to by Joan Stack (not verified)

My folks had the handicap placard wiring harness incident happen to them yesterday. They were stranded and fortunately I was able to meet them and get the vehicle towed to dealership. This problem is KNOWN. My father was told by the dealership that they know about the problem and that it’s NOT covered by warranty. I was flabbergasted. I am an attorney and plan to pursue this as no warning was given by Honda to not hang a Department of Transportation and county approved and required placard. I am seeking to see how many similarly situated parties have experienced this and came upon your comment. The tow cost $375 as a flatbed was needed and the repairs are over $500. All because Honda refuses to cover the last 1/2 inch of the wiring harness and/or warn owners not to use their government issued placards. It’s infuriating and Honda needs to make it right.

Toni yasget (not verified)    April 7, 2023 - 1:24PM

In reply to by William Fischer (not verified)

The same wiring issue behind the rear view mirror happened to us. If Honda won’t recall and take responsibility for this, has anyone began a lawsuit? I’m very interested if there is a lawsuit!

Gale Weaver (not verified)    September 23, 2022 - 7:42PM

it's because the computer continually flashes an alternating message as though it were scrolling through a list of problems with a beep annunciated at every change in the display, though the recall work was done the vehicle returned to us was far worse than one might have hoped for.

angelo pace (not verified)    June 16, 2023 - 3:36PM

2nd crt screen having problems each time I use carplay to find a restaurant it tkes me on a goose chase then I am lost It fades and I cant read the screen