Subaru of America is recalling certain 2018 Crosstrek vehicles that may be equipped with an incorrect floor mat retention bracket. The brackets installed on the driver’s side floor mat may move out of position and possibly interfere with the driver’s operation of the accelerator pedal and/or brake pedal. Should that occur, it could lead to a crash.
The 2018 Subaru Crosstrek just recently received a complete remodel from the ground up and it’s been a top-seller for the brand in America right out of the gate. New-generation models often get recalled due to quality control issues already fixed on the outgoing model. This recall is due to using a part designed for other models in the Subaru lineup during the installation process.
What’s the issue
The National Highway Traffic Safety Administration (NHTSA) says a floor mat retention bracket designed for other Subaru models was inadvertently installed in the 2018MY Crosstrek. Because of this, the retention force is not sufficient, possibly resulting in the bracket detaching from the vehicle body.
Subaru dealers were notified on November 1, 2017 and put a stop-sell on all 2018 Crosstrek models until they were fixed. There’s 2,367 effected models being recalled for the issue. The recall population was based on floor mat bracket installation records of 2018MY Crosstrek vehicles processed at Subaru’s vehicle processing facility, likely in Japan. Effected 2018 Subaru Crosstrek models were produced from May 16, 2017 through September 7, 2017.
Subaru will notify Crosstrek owners
Subaru will notify 2018 Crosstrek owners, and dealers will inspect the floor mat retention bracket and and if an incorrect one is installed, replace the bracket with a correct one, free of charge. The recall began November 14, 2017. If owners have questions, they can call Subaru customer service at 1-856-488-8500. Subaru's number for this recall is WTR-77. Or you can use this Subaru Vehicle Recall VIN lookup tool here.
Photo credit: Subaru USA