New Subaru Starlink Lawsuit Update And What You Need To Know Now

Mine freezes, comes and goes on Home Screen. My phone wouldn’t connect to the Outback anymore. Maps would not work… asked at dealer when in for a service and told I would have to come in just for that. Came back later, a tech programed my phone thru my Subaru app said we don’t use Starlink anymore. The Starlink app comes and goes on screen still.

purchased a 2019 legacy sport in August 2022. I was not aware of any issues until recently when i had to replace my battery 2 times as it would be drained somehow without my knowledge. Learned about a DCM issue and removed a fuse in slot 9 that eliminated the drain but caused front speaker to not work which caused the bluetooth phone connection and navigation voice to also not work. Found a method to jump slot 19 to slot 9 and that resolved the issue but this is still not correct. Was not able to join the class action as it closed before my purchase. Am i SOL ?

I recently bought a 2023 Subaru WRX Premium B. The Subaru Starlink is wonky “nicely putting it” on my new car.
It wigs out and has froze up several times to the point I took it in to the dealership to be looked at. They said it needed an update but it still had the same issues.
Premium technology that doesn’t work correctly go figure.
One expects more from Subaru especially at the price tag we the consumers have to fork over.

I have a 2023 Outback. The info center regularly crashes when using Google maps. If I make an "undirected turn" the map either freezes or the whole unit locks up. I have brought this problem to the attention of the local dealership on each visit. Their reply is that the system is up to date.

It’s not a lawsuit against Starlink, but a lawsuit against Subaru.

My 2021 Outback XT has an interface (screen) that will intermittently freeze and stop from functioning.

I bought a 2024 Outback last May. I wouldn't call the infotainment system "defective" but it absolutely sucks. For the first minute of the car being started it's extremely laggy, taking multiple seconds to acknowledge buttons pushed, if it even does. Even after that I consider it very slow. It's almost a distraction since you can't always trust anything happened when you push a button. The climate controls are always laggy. When opening the menu for additional settings it always takes multiple seconds and then you need to watch it to see if it actually acknowledged what you pressed- again, a dangerous distraction if driving. CarPlay picks and chooses when it's going to connect and it messes up settings on your iPhone and Apple Watch even when it's not connected. I had to abandon using it. It's disappointing enough that I might consider this my first and last Subaru. And next time we're buying a new car I'll definitely be looking a lot closer at the infotainment systems- the one thing I never considered being a variable in buying a car.

We own 2022 Outback Wilderness. Our screen along with all safety features has blanked out multiple times. Most of the time it's crossing time zones for us. We have had 3-5 instances of this failure, I mentioned to our service tech at more than than 1 dealership. No answers or instructions on how we should proceed. Starlink and Tom Tom Navigation are less than optimal. I've had handheld Garmin devices that far surpass Subaru in car systems. Still love our Subaru but a full brain work over would be nice. Something that we will consider in our future vehicle purchases.

I have a 2015 Subaru Outback which was sold with Starlink. It was supposed to be the new and upcoming feature of the car. I tried and tried to hook it up to my phone. I took it in a few times to no avail. Subaru then discontinued Starlink and it was removed from my car in late 2015 - early 2016 and has never returned.

This is not an small inconvenience, when you are going down hill on a major thruway with a tractor trailer behind you that’s doing well over 85 and your entire screen goes black, that it is more than just unsettling, it is a dangerous safety issue!

So they knew about this when they sold me my Brand new WRX Iin 2022???

Starlink was a major selling point for my WRX. Now I learn the. whole time Subaru has just been giving me the run around and they knew all along it was defective. Subaru and the sales people advertised and sold a defective product.
My WRX is about 15 months old with 12,000 miles and have been getting the run around from our Subaru service center for months and lied to since first encountering the problem.

They blamed my
Apple iPhone so bought a new one, they repeatedly blamed my charger so I purchase ones.
The repeated software updates failed to fix problems.
I purchased my Subaru WRX Premium November 2022.
Again I am driving a loaner because they still have not fixed all the problems the Starlink causes. The last time they said if their “fix” dis t work they would replace the screen but here we are again April 2024 and they won’t replace it.
I have been with out my car repeatedly because they can’t fix it, this time for a week.

They told me yesterday if I want Starlink the new WRX Limited version doesn’t have black screen issues AND they will have sales call me to buy a NEW limited 2024! Their solution is for me to buy another new car in the next model!
WTF??

I bought a 2023 Subaru Outback Limited brand new last December and the Starlink navigation locks up and intermittently says “Loading Navigation” on the nav screen. Then it may lock up and repeat directions to an odd address that I didn’t enter. It asks if I want to go there and when I press the “No” icon it just repeats itself. Shutting down the engine and waiting a minute before restarting usually fixes it.

Updated the new software release yesterday and we’ll see what happens now! Taking a long road trip at the end of this month and taking a phone with navigation just in case.

Since the day I purchased my 2021 Outback, I’ve had nothing but problems with my infotainment system. I had it in for updates numerous times and have noticed very few improvements. The navigation system is an absolute disaster and the voice commands are worthless. Sometimes my entire screen just freezes and/or resets.

This is my first Subaru and I want to love it, but the infotainment system is just a horrible integration into an awesome vehicle. It’s super slow compared to other vehicles I’ve owned and the “safety” features the car includes are more distracting than helpful. I hate to say I regret the purchase, but…

So now my 3 year 36k mile warranty has expired and I have no other options but to live with I bought.

How do I get involved in this class action?

2023 Subaru Crosstrek Limited - is it possible to add Crosstrek's to this lawsuit? Beginning a month after purchase there have been a litany of issues with the infotainment system and Starlink. After being repeatedly dismissed with mansplained excuses from the dealership for several months, the car spending weeks and weeks at the dealership for evaluations, and chasing these issues for a year now there is no fix in the foreseeable future. Mine cannot possibly be the only Crosstrek with this issue. SOA is offering 3 options for settlement under Lemon Law statutes.

As a previous commenter stated - I want to love my Subaru. I do love my Subaru - the overall road performance is great. The issue with the radiohead and Starlink system has come with a year of frustration and wasted time dealing with it.

It should be noted that there is a tremendous backlog for repaired Starlink units (also known as "head" units). Each defective unit must be rebuilt because that model is no longer made by Subaru's subcontractor. I believe it is now down to about a six month wait. For me, because Subaru "lost" my paperwork and then wasn't able to send my dealership repaired units for two months for some reason, my wait was 11 months!

The 3G connectivity has been canceled so now this starlink drains my battery. I get back from week long trips at the airport. I can no longer drive my car because I have to purchase new batteries.

How do I join the class action lawsuit regarding the Starlink System failure on 2019 Outback? I'm negotiating with SOA to get a voucher to replace it but it probably won't cover the cost of replacement and there's no guarantee that a new system replacement won't be defective as well.

My Starlink went bad last summer....two repair visits and several months of waiting around for a back ordered, refurbished unit to arrive. It works now, but it's my understanding that they are ALL bad and I have a ticking time-bomb that will again malfunction.

I have a 2019 Legacy. Buttons in system stop working. Updates have installed multiple times and it works for an hour and then stops again. Screen changes on its own and has called and texted my last contact that I spoke to or messaged on its own.
I was trying to fix on my own before going to dealership. From what I’m seeing maybe this will be my last Subaru.

I bought my 2019 Subaru Outback and last year noticed a kinda haze look to the screen. The past year the screen reacts so strangely and makes the volume go all the way up randomly. More so recently it looks like a ghost is operating it, changing stations and opening all the apps. It’s incredibly distracting and sometimes scary bc it is loud and unexpected.