NHTSA ends Ford Taurus, Mercury Sable probe after Ford agrees to fix 467k cars
After an eight-month investigation, The National Highway Traffic Safety Administration has decided not to request a recall of 467,000 model year 2000-2003 Ford Taurus and Mercury Sable cars equipped with Duratec engines. The government agency arrived its decision after Ford announced that it would institute a customer satisfaction program to tackle complaints of defective engine cables.
According to documents filed with the NHTSA, certain models suffer engine cable damage during routine under hood maintenance – including replacing an air filter or battery. A defective cable may hinder the vehicle’s full throttle return to idle when the driver presses the accelerator pedal.
Ford will begin notifying customers of the recall this month. The Dearborn-based automaker will inspect the cables and replace any part of either collar retention tab that is missing. Repairs should take about an hour, said Ford. Ford will reimburse customers for any out-of-pocket expenses related to the issue. Ford’s customer satisfaction program is currently underway and will continue through Aug. 31, 2014.
There haven’t been any injuries reported in regard to the braking problem, but there have been 100 complaints and five crashes, according to the NHTSA. Some owners reported that braking didn’t slow the vehicle down enough, while others said they experienced difficulty braking – which forced them to slow the vehicle by shifting into neutral or turning the car off.